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IDrive Online Backup

Free
Download Editors' Rating:
Editors' Rating:
Excellent
Average User Rating:
out of 83 votes out of 9 votes

Quick Specs

  • Version:
    6.4.0.2
  • Total Downloads:
    11,361
  • Date Added:
    Jul. 10, 2015
  • Price:
    Free; $49.50 to buy (Buy it now)

Editors' Review

+

IDrive is a universal online backup tool that lets you sync your files across Windows, OS X, iOS, and Android devices.

Pros

Storage: 1TB is a lot of storage, perfect for computer backup.

Familiar interface: IDrive's main shell looks like a modern antivirus program or utility app. Tabs run along the left column, and a main window lets you interact with your saved backups or schedule new ones.

Sharing: IDrive enables you to send files via email. It opens up a Web app where you can browse shared directories, from which you can then directly download files. It's a common approach that's similar to many other file-sharing services.

Multiplatform: IDrive has a consistent experience across Windows and Mac clients, making it easy to jump between operating systems and keep your files.

Cons

Ease of use: IDrive has a lot of power set features but still doesn't match the ease of use of similar apps, like Dropbox. Though it's definitely not as complex as more advanced backup applications, like Acronis, IDrive does require exploration if you want to take full advantage of features like syncing.

Offset guides: Certain elements seem out of place and unpolished, such as uncentered descriptions and the occasional visual help description that doesn't point where it should.

Sync: The app offers unclear direction on how to add syncing on multiple devices. There are no breadcrumbs or links to the App Store.

Bottom Line

IDrive provides ample storage for most common needs. It may not be the prettiest or most flashy storage option on the block, but IDrive's multiplatform compatibility and generous storage space outweigh the minor design quirks.

 
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Publisher's Description

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User Reviews
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  • Current Version

    2.0

    out of 10 votes

    • 5 star 0
    • 4 star 1
    • 3 star 3
    • 2 star 1
    • 1 star 5
  • All Versions

    2.3

    out of 83 votes

    • 5 star 11
    • 4 star 10
    • 3 star 11
    • 2 star 8
    • 1 star 43
  • My rating

    0 stars

    Write review

Results 1–10 of 10

1 stars

"BEWARE: They Will Charge Huge Overage Fees"

January 26, 2016  |  By wolfebt32

2016-01-26 11:22:39  |  By wolfebt32

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Does offer backup of large files.

Cons

The software is not very intuitive. The biggest issue is that as files are deleted from your folder on your computer they are not deleted from the backup of the system. This causes their system to back up above their quota. Then they charge your credit card an overage fee. These overage fees add up quickly and are as high as $300.00. I was charged $376.53 in overage charges and after calling to discuss the overage charges I was offered a refund of $144.95.

Summary

I would not use this company because you run the risk of having hefty overage charges and you will not get customer support when you call in to discuss the problem.

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3 stars

"One month and still not backed up"

November 27, 2015  |  By gtarney

2015-11-27 19:59:46  |  By gtarney

 |  Version: IDrive Online Backup 6.4.0.2

Pros

They did provide online access and iDrive Express.

Cons

SLOW to back up. Doesn't back up MAC System files.

Summary

Signed up the end of Oct. and tried to back up online. After about 10 days, still at only 12% uploaded. Yes, large files - 650G total. So I tried their iDrive Express service. Unfortunately they were back ordered and I had to wait another week before the drive showed up. Plugged in and it took 18 hours backing up before it failed. On top of that it failed to copy system file/folders. Tech service was not aware of any issue and requested a chat session. One month and so far files are no safer than before. I think I'll purchase a couple 2.5 drives and alternate on Time Machine.

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1 stars

"Very Bad Customer Service."

November 25, 2015

2015-11-25 08:25:29

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Easy Installation and interface, and seems to be easy to use.

Cons

BUYER BEWARE OF iDRIVE FOR MAC: I purchased iDrive 3 weeks ago for My iMac. After installing the program and using it for a week or so, I felt very comfortable that my data was being protected, until I kept getting a pop-up notice that stated "IT HAS BEEN TWO DAYS SINCE YOUR DATA HAS BEEN BACKED UP." After getting this 2 times, I decided to write in to the techical support department, who told me that after looking at my logs, that my data IS being backed up. I then asked why I keep getting the message that states it is not being backed up. They had NO answer for this and insisted that my data was safe. I continued to recieve the message and called them back this time sending screen shots to them, and they again, pushed my concerns aside that it was not an issue and to ignore the message. I find that answer completely unprofessional. This is clearly a software bug, and it does not give me any comfort to know that my data is safe with iDrive. I decided to cancel the service due

Summary

I decided to cancel the service due to my dissapointment with their support and as a company. The gentleman I spoke with on the phone to cancel, was less than pleasant about this and said he would investigate if I am due a refund and would get back to me. Since I had the program installed over 15 days (it was 17), they decided I was not DUE a refund, despite their poor service, and lack of concern about a customer actually helping them with a problem. I would not use this service again because as a first time problem so early on in the use of it, I was treated like that. I would think twice about using iDrive. I am using BACKBLAZE and have been for years now, iDrive was going to be a second backup. BackBlaze has never been anything but professional and always there to answer each and evry concern. I highly recommend them.

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1 stars

"Save your money, a desktop backup is so cheap now"

November 14, 2015  |  By steven--h

2015-11-14 13:18:57  |  By steven--h

 |  Version: IDrive Online Backup 6.4.0.2

Pros

The software installed easily.

Cons

I'm a web designer and former ISP, so nothing newb'ish here.
-The idrive service keeps turning itself off, which shuts off the GUI.
- What support? - I went on their live help chat and it took 20 mins for someone to answer, AND (of course) I was AFK for a minute. The support person must have ditched me, because I couldn't get another response and gave up after 30 mins.
- I just upgraded to Win10 and reconfigured the drives on my PC, adding another 250g SSD, which requires a complete backup. - Here I am at 81% of a 500g backup.... 34 HOURS SO FAR! This is absurd.

Moreover, the thing refuses to backup my OS system files after the initial backup. It refuses to allow me to remove files that are missing (well duh files are missing) from the include list.

Backups fail every time I do an immediate backup, yet supposedly work for the scheduled backups... so, how can I trust it?

Summary

I should have purchased a physical external drive, and now Seagate offers 200g of free cloud storage bundled with their Backup+ drives. To me the iDrive solution would have been great, if only it worked, and support actually existed... which it doesn't on both counts.

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3 stars

"Cheap for the first year, with reasonable reliability"

October 20, 2015  |  By Bill C. Riemers

2015-10-20 05:59:22  |  By Bill C. Riemers

 |  Version: IDrive Online Backup 6.4.0.2

Pros

For the most part it works.

Cons

Too expensive, and the $0.50/GB/month over quota charge is unacceptable.

Summary

I've tested more than a half a dozen cloud backup programs. None are worth the $60 - $100 per year. Always test your restores. None of the programs I tested worked flawlessly for restore. Some where so bad I could not recover any data. Others I could recover data, but so slowly it wasn't worth it. In the end I decided to grab an iDrive subscription for 1 YR. (I won't be renewing.) Mainly because none passed my tests, and a 1 YR subscription gives me time to keep searching during which my most critical data is cloud backed up. At less than $10 for the first year, I decided something, even if not great, is better than nothing. For the most part iDrive works. If they implemented a hard quota so I could be guaranteed no over quota charges, I might even consider renewing next year.

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1 stars

"SLOOOW, support sucks, biz practices suck"

October 08, 2015  |  By timvracer

2015-10-08 19:34:23  |  By timvracer

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Cheap
nice features
will back up NAS drives

Cons

super slow, unusable (I averaged 250kB/s)
terrible support
condescending and rude sales reps

Summary

After incredibly slow uploads (250kB/s when speedtest shows upload at 6MB/s), and no help from tech support, I have cancelled my iDrive account. I have never heard back from tech support outside of ONE email that said to try a new iDrive client app which ultimately did not help. I am within the 15 day window per the TOS, and called my CC company to both report this company, and ensure my refund is processed.

I have also begun to notify the various companies that have done positive reviews for this product to point them to ACTUAL user reviews and data. In MY OPINION, this service is not usable. They actually have the makings of a very good product and offering, but for whatever reason have chosen the path of questionable business practices, customer-unfriendly renewal policies, and terrible support. I should have been tipped off when the sales person who I called to create the account treated me so poorly. Despite what is some great features on this service, they clearly do not have the ability to deliver the service they advertise with regards to upload times. They may not technically "restrict" bandwidth, but they cannot upload at any sort of reasonable speed (certainly not for me).

Such a shame... this whole scheme is going to start failing in my view, no way you can run a business this way and sustain.

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4 stars

"Works great. No idea why they are so many complaints."

September 17, 2015  |  By sXcCVbEEn2m3zTnM

2015-09-17 17:40:58  |  By sXcCVbEEn2m3zTnM

 |  Version: IDrive Online Backup 6.4.0.2

Pros

+Great Interface
+Fast transfers*
+Reliable
+Doesn't slow down OS (Windows 8.1 Pro 64 and now Windows 10 Pro 64)
+Have restored without any issue
+Good price

*I live in Japan, but use a VPN server located in California. Transfers both to and from IDrive range from 500-1000KBytes/sec. That's very good in my opinion especially when considering the data is being re-routed through a VPN server before it reaches me/IDrive's server.

Cons

-Android version a bit slow and laggy when backing up a lot of files.
-" " when viewing/restoring folders that contain lots of files.

Summary

There seem to be a lot of complaints about IDrive here which confounds me. I've been using them since 2011 and yes, the manual upgrade to their new system 4 years ago was a bit annoying, but aside from that it has been smooth sailing.

I haven't had too many instances of having to communicate with support, but anytime I have, responses have been quick and courteous. This includes email and phone support.

IDrive and all other cloud backup options are indeed complicated bits of software. IDrive in particular with its real-time backup option. If you are running a very slow and/or bloated computer, yes, you may encounter additional lag. Before blaming it squarely on IDrive, take a good look at your system--or have an expert do so.

I have no reservations about IDrive and have and will continue to recommend it as an optimal example of online cloud backup.

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3 stars

"Service could be great, but really needs improvements!"

September 01, 2015  |  By coolvibes2020

2015-09-01 12:01:38  |  By coolvibes2020

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Set up was pretty easy and clear. Good pricing.

Cons

Really lacking when it comes to videos and photos playlists, no options to edit and re-arrange video files in my desired order anytime, as other similiar services easily provide this basic (Drag and drop file sorting option),
The IDRIVE Sync folder service, does not sync properly,
The IDRIVE Backup & android APP are not user friendly at all in playing your videos & photos thru app, they did not bother to include an internal video or music player, so your only option is to use a 3rd party player, and frustratingly you have to download 1 video at a time just to play it.

Summary

Like others have said , the service could be great, but some areas really needs to be improved!
Set up was pretty easy and clear, but really lacking when it comes to videos and photos playlists, no options to edit and re-arrange video files in my desired order anytime, as other similiar services easily provide this basic (Drag and drop file sorting option), Idrive support claims you can drag n drop files into Sync folder, & access newly arranged files thru this app, but it does not maintain arranged order. The IDRIVE Sync folder service, does not sync properly,
The IDRIVE Backup & APP is not user friendly at all in playing your videos & photos thru app, they did not bother to include an internal video or music player, so your only option is to use a 3rd party player, and frustratingly you have to download 1 video at a time just to play it.
Idrive Support did respond, but had no real answers or solutions! Hope they fix and improve these very basic video file player & playlist issues very soon! If not, will have to look for a better back up & android app service!

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2 stars

"Backup Is OK. Software and Support Are Very Weak"

August 31, 2015

2015-08-31 12:51:48

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Auto backup to cloud storage just like every other online backup provider. The price is great but you get what you pay for.

Cons

The sync feature is very glitchy- Sometimes it works, most of the time it doesn't. The worse part is that if the sync fails in the middle of the transfer, the data is corrupted and rendered useless. Technical support is neither technical nor supportive. Of millions of users, I am apparently the only user with these problems.

Summary

Not a trustworthy service provider. I have used Box and OneDrive with no problems. I tried to save a couple of bucks and have once again learned the hard way that you get what you pay for.

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1 stars

"Choose another backup provider"

July 25, 2015  |  By rbrcozendey

2015-07-25 10:26:10  |  By rbrcozendey

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Does the basic.

Cons

Archive cleanup doesn't work, random server disconnects, a myriad of bugs, that never get fixed.

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Results 1–10 of 10

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Full Specifications

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General
Publisher IDrive
Publisher web site http://www.idrive.com
Release Date July 10, 2015
Date Added July 10, 2015
Version 6.4.0.2
Category
Category Internet Software
Subcategory Online Storage & Data Backup
Operating Systems
Operating Systems Windows 2000/XP/2003/Vista/Server 2008/7/8
Additional Requirements None
Download Information
File Size 19.97MB
File Name IDriveWinSetup.exe
Popularity
Total Downloads 11,361
Downloads Last Week 30
Pricing
License Model Free
Limitations Not available
Price Free

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