IDrive Online Backup

IDrive Online Backup


Editors' Rating:
4
Excellent
Average User Rating:
2.6
out of 57 votes
See all user reviews

Quick Specs

Version:
6.1.0.12
File Size:
17.56MB
Date Added:
July 04, 2014
Price:
Free; $49.50 to buy (Buy it now)
Operating Systems:
Windows 2000/XP/2003/Vista/Server 2008/7/8
Total Downloads:
10,330
Downloads Last Week:
350
Product ranking:
Additional Requirements:
Not available

Editors' review

IDrive is a universal online backup tool that lets you sync your files across Windows, OS X, iOS, and Android devices.

Pros

Storage: 1TB is a lot of storage, perfect for computer backup.

Familiar interface: IDrive's main shell looks like a modern antivirus program or utility app. Tabs run along the left column, and a main window lets you interact with your saved backups or schedule new ones.

Sharing: IDrive enables you to send files via email. It opens up a Web app where you can browse shared directories, from which you can then directly download files. It's a common approach that's similar to many other file-sharing services.

Multiplatform: IDrive has a consistent experience across Windows and Mac clients, making it easy to jump between operating systems and keep your files.

Cons

Ease of use: IDrive has a lot of power set features but still doesn't match the ease of use of similar apps, like Dropbox. Though it's definitely not as complex as more advanced backup applications, like Acronis, IDrive does require exploration if you want to take full advantage of features like syncing.

Offset guides: Certain elements seem out of place and unpolished, such as uncentered descriptions and the occasional visual help description that doesn't point where it should.

Sync: The app offers unclear direction on how to add syncing on multiple devices. There are no breadcrumbs or links to the App Store.

Bottom Line

IDrive provides ample storage for most common needs. It may not be the prettiest or most flashy storage option on the block, but IDrive's multiplatform compatibility and generous storage space outweigh the minor design quirks.

Publisher's Description

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All User Reviews
  • All Versions:

    2.6

    out of 57 votes

    • 5 star: 11
    • 4 star: 8
    • 3 star: 8
    • 2 star: 6
    • 1 star: 24
  • Current Version:

    0 stars Be the first to review this product
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    Results 1-10 of 57

  • 4 stars

    "Works for Me!"

    June 05, 2014   |   By rgoeken

    Version: IDrive Online Backup 6.1.0.1

    Pros

    Easy to use---runs in the background, easy to set up, and easy to restore. I know it's there but I don't pay any attention to it as everything is automatic. Have tested once in a while just to make sure everything is OK---and it was fine.

    Cons

    They updated to a different format (not sure if it was the app or the storage) a while back that was not transparent between apps. To convert is a manual task that I just havent had the time to do yet.

    Summary

    I compared the others that were available at the time and this one was easy to use and set up. It's a "set it and forget it" application (Unless you really need it---then it's there!) Have needed to restore once then the C Drive took a bath. Restore was easy and everything went where it was supposed to go. I would recommend this program.

    Updated on Jun 5, 2014

    Typo: Read "...once then the..." as "..once when the.."

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  • 5 stars

    "IDrive, great online backup service"

    June 03, 2014   |   By MikeJeffries71

    Version: IDrive Online Backup Version 6.1.0.7

    Pros

    I signed up for IDrive a few months back and got 5GB for free, I really liked what IDrive has to offer, I'm now a paid user. My first backup after upgrading to a paid account was big, my internet connection isn't the best so I found it handy IDrive offered IDrive Express, they shipped me a 1TB hard drive for free, I put my data on and shipped it back to them, the data was in my account within a few days, very painless process!

    Cons

    Tier 2 support available 24 hours, but only e-mail and chat, not on phone. Also, billing is only offered yearly not monthly.

    Summary

    I can use IDrive across my tablet, phone and desktop, now with their new sync feature its much better, all my files are updated across all my devices. Overall, I'm very pleased with IDrive, its affordable and works great.

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  • 1 stars

    "Data presumed lost. Terrible customer service."

    May 20, 2014   |   By Geils

    Version: IDrive Online Backup Version 6.1.0.7

    Pros

    I have two accounts, one free one and one paid "pro account." The free one works just fine. Customer service people speak good English and are pleasant-sounding. Product handles mapped drives, which is why I chose it.

    Cons

    Abruptly, the pro account began failing to backup (could not connect to server) and I could not login to my account at all, even from the website, which indicated that the problem was server-end. Calls and multiple emails to tech support starting on 4/3/14 were unhelpful. Their response was to forward my issue to a higher level of support, which would respond "asap." As of 5/20/14, still not a single response from the so-called "higher level of support." I have not been able to log in from my local machine or the website for over two months. Multiple requests for a refund were ignored. Finally, when I threatened to go to the blogs and online reviews, someone named Jennifer called me and said she would respond by email with a confirmed refund or a functioning account within two days, but now 6 days later there is still no response and no refund.

    Summary

    Unfortunately, it looks like there was a catastrophic server-end problem with my account. If they just refunded my money or worked with me to find some other reasonable resolution, I would be content. Instead, they have strung me along for over two months without a single helpful reply and ignored my requests for a refund. Still no access to my account, no pro-rated refund, and no meaningful customer service response. Awful.

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  • 1 stars

    "Just not ready for prime time."

    May 01, 2014   |   By piratejoe

    Version: IDrive Online Backup 3.2.6

    Pros

    NONE! NONE! NONE!

    Cons

    Right from the get-go, download and startup, nothing worked or was evident as to how to use. And then, after I did get it started up, it ran for Friday through Sunday at home on my MacBook Pro over my high-speed fiber optic network and only backed up 97 GB out of 367GB on my hard drive. Suspended the backup and resumed at work with an even higher speed line for two more days. Contacted Support several times (which took days even to get an email response) and they finally advised that I upgrade to their iDrive Express product. Stopped the whole process and determined that iDrive wasn't for me for I could backup my entire hard drive on an external hard drive over a USB2 connection in a couple of hours and incrementally every week in just a few minutes or so. Also, they wouldn't give me any sort of refund for I waited more than 15 days to ask for it. What kind of warranty is that?

    Summary

    Been a PC and Mac user since they first arrived on the scene in the '80s and have dealt with many companies and products -- stay away from these guys. Details above, but from download to execution to support and warranty, their whole operation is a scam. To backup your whole hard drive, for today's technology, an external hard drive is the only way to go. iDrive was a very bad experience for me.

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  • 1 stars

    "Way too slow and keeps crashing. Tech support no help."

    April 05, 2014   |   By handywithcomputers

    Version: IDrive Online Backup 3.2.6

    Pros

    Tech support was quick to respond but they had no practical solution to the extremely slow upload.

    Cons

    I bought the 300GB plan and tried to upload 97GB. But it was crawling along at dial up speed and I have an extremely fast service. They offered to send me an external drive which I would then copy my files to and send to them at my expense.

    Summary

    You'd be better off to simply by an external TB drive than deal with this company.

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  • 1 stars

    "Refused to close account, charged card again"

    April 02, 2014   |   By Luka822

    Version: IDrive Online Backup 6.0.0.12

    Pros

    None that I can think of

    Cons

    One of the worst customer service experiences in recent memory
    Service is garbage

    Summary

    I tried out the back-up service at the recommendation of a colleague and found it lacking. When the year term was up I received a notice stating my account was about to renew, to which I responded stating I did not want to renew for another year. I had to ask again when they responded saying they wanted to know the reason (ridiculous!) and then they still charged me. When I called their customer service line they told me too bad, the charge had gone through and there was nothing they could do to help. Insane.

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  • 1 stars

    "Terrible Customer service"

    February 03, 2014   |   By WayneGorsek

    Version: IDrive Online Backup 6.0.0.12

    Pros

    NONE they cannot be trusted.

    Cons

    They refused to provide advertised prices for needed upgrade and refused to provide credit for annual service I paid for just two months prior. Very rude customer service people. I would find another vendor as I do not trust these people.

    Summary

    Also read all the other bad reviews for idrive at:

    http://www.pcmag.com/article2/0,2817,2362675,00.asp#disqus-start

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  • 1 stars

    "iDrive doesn't work. Zero stars. Run away! Run away!"

    January 25, 2014   |   By ravenrgg

    Version: IDrive Online Backup 6.0.0.12

    Pros

    Cheap, software looks easy to use

    Cons

    It took four days for the initial backup. Upload was about 33kbits/sec, OK if dialup, but I get 5 Mbits/sec.

    Performs one backup, then you need to reinstall the software to get it to run again. I've spent at least 7 hours with their tech support. I scheduled a meeting with the development team to see what was wrong, and they didn't show up.

    Summary

    Run away! Run away!

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  • 2 stars

    "Constant Crashes, tech support can't fix!"

    January 10, 2014   |   By peeg67

    Version: IDrive Online Backup 3.2.6

    Pros

    Easy interface ONCE you get used to it - confusing at first. Program runs in background and is seamless.

    Cons

    Although it's seamless, it doesn't work much of the time! Does not respond to "stop" or "delete" for a particular backup, can not change the time of a backup. On phone with tech support several times in the last month each time being told "it's fixed" yet the next backup, same problem so I'm not getting backups. After years of using the product at home and in multiple big offices, will switch - only hope they'll give a refund. By the way, you have to "chat" with higher level support which takes too long. It took 15 minutes for them just to connect to my computer and then I was told that the connection, on their end, was too slow, I should call back!!

    Summary

    Don't buy, there are others that do the same thing yet seem to be more stable.

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  • 1 stars

    "iDrive is a Worthless Product"

    January 08, 2014   |   By bbiermann

    Version: IDrive Online Backup 6.0.0.12

    Pros

    Cheaper than most competitors, but there is a reason for that.

    Cons

    iDrive never backed up my hard drive. Carbonite, Mozy, etc., were all successful, but not iDrive.

    Customer service is pathetic. After giving iDrive endless opportunities to either perform to their contractual obligations or refund my annual fee, I ended up filing a complaint with the Washington State Attorney General and I finally got the attention of the appropriate person within iDrive.

    What a waste of time with this worthless product.

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  • Results 1-10 of 57

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