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IDrive Online Backup

Download Editors' Rating:
4
Excellent
Average User Rating:
2.3
out of 74 votes

Quick Specs

  • Version:
    6.4.0.2
  • Total Downloads:
    11,015
  • Date Added:
    Jul. 10, 2015
  • Price:
    Free; $49.50 to buy (Buy it now)

Editors' Review

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IDrive is a universal online backup tool that lets you sync your files across Windows, OS X, iOS, and Android devices.

Pros

Storage: 1TB is a lot of storage, perfect for computer backup.

Familiar interface: IDrive's main shell looks like a modern antivirus program or utility app. Tabs run along the left column, and a main window lets you interact with your saved backups or schedule new ones.

Sharing: IDrive enables you to send files via email. It opens up a Web app where you can browse shared directories, from which you can then directly download files. It's a common approach that's similar to many other file-sharing services.

Multiplatform: IDrive has a consistent experience across Windows and Mac clients, making it easy to jump between operating systems and keep your files.

Cons

Ease of use: IDrive has a lot of power set features but still doesn't match the ease of use of similar apps, like Dropbox. Though it's definitely not as complex as more advanced backup applications, like Acronis, IDrive does require exploration if you want to take full advantage of features like syncing.

Offset guides: Certain elements seem out of place and unpolished, such as uncentered descriptions and the occasional visual help description that doesn't point where it should.

Sync: The app offers unclear direction on how to add syncing on multiple devices. There are no breadcrumbs or links to the App Store.

Bottom Line

IDrive provides ample storage for most common needs. It may not be the prettiest or most flashy storage option on the block, but IDrive's multiplatform compatibility and generous storage space outweigh the minor design quirks.

 
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Publisher's Description

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User Reviews
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Results 1–10 of 74

1 stars

"Choose another backup provider"

July 25, 2015  |  By rbrcozendey

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Does the basic.

Cons

Archive cleanup doesn't work, random server disconnects, a myriad of bugs, that never get fixed.

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1 stars

"Horrendous Customer Service"

June 25, 2015

 |  Version: IDrive Online Backup 6.2.0.7

Pros

Ability to backup multiple devices

Cons

I think they must be feeling the pressure of their competition. I called with a question about how to downgrade the amount of data that I was using and the person I spoke to in customer service was extremely rude and unhelpful. Choose wisely the size that you need as there is no easy way to downgrade. When I tried to make some suggestions on how they might improve their service the agent became very defensive and hung up on me. I called back and pressed the option for sales and the same person answered! I did not intend to cancel the service when I called, but definitely will not be renewing this service after the way I was treated. It's too bad people get in the way of a decent business model.

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1 stars

"Complete scam"

June 04, 2015  |  By Shell8ell

 |  Version: IDrive Online Backup 6.2.0.7

Pros

They back up online. Like so many other companies

Cons

They make you sign of for auto renew. (They are expensive), and will NOT refund - ever! Even if you do not use the service.

Summary

IDrive is a ripoff! I signed up for a service with an auto renew. Canceled right after the auto renew. Therefore I did not have any access to the data - they would NOT refund anything. Cost me $500. !

Don't use this company!

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1 stars

"Poor customer service"

May 18, 2015  |  By c097295

 |  Version: IDrive Online Backup 6.2.0.7

Pros

Easy to use

Cons

Difficult to get assistance and company auto-enrolls members into higher-tier plans which they charge more for.

Summary

Look at other alternatives.

Updated on May 18, 2015

Beware of this company. The interface is average and works adequately but they have very poor customer service and questionable business practices.

They auto-enroll members into more expensive plans and will charge them unless they manually opt-out.

It seems on occasion, they also charge members' credit cards without their consent. My CC on file with them expired before my annual plan renewed. After which, my bank issued a new CC with a new expiration date and new CVV number. iDrive charged that CC without my consent. I filed a complaint with the BBB about this, asking for a pro-rated refund from iDrive but they refused. So, I've filed a complaint with my bank, my state's consumer affairs division and my state's Attorney General. It seems unscrupulous that a company can charge a customer's new credit card without their consent.

If you run into similar issues with the company, I recommend filing a complaint with the BBB or contacting your state's Attorney General.

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1 stars

"The worst company and product I have ever dealt with!"

May 15, 2015  |  By b.field

 |  Version: IDrive Online Backup 6.2.0.7

Pros

None - even paid for an upgraded version and it has NEVER been able to back up my Macbook

Cons

This product doesn't work and has dragged my computer to its knees. Even worse, it doesn't show on the list of applications so I am unable to remove it. I repeatedly emailed them to say I did not want to auto renew and to cancel my account, but the link they sent to do so is inoperable and they don't answer their phones. If they worked as hard on improving their service and product as they do in fighting with dissatisfied customers who wish to cancel their account, they might have some potential. I am stuck paying for another year. STAY AWAY!

Summary

Terrible product. Terrible customer service. Do NOT waste your money or time! I wish I had read all the other horrible reviews before I ever subscribed!

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1 stars

"Terrible - Do not sign up for this alleged service!"

May 14, 2015  |  By jenksbandits

 |  Version: IDrive Online Backup 6.2.0.7

Pros

NONE - They are not customer friendly! They will not help you when you need it!

Cons

They won't cancel my service. Like another reviewer said, you can't do it online, and when you call they treat you rudely, call you "ignorant", and hang up on you without resolving anything.

Summary

Do not sign up for this service. Not worth the $ or headache if you call their supposed customer service. I don't appreciate being argued with, demeaned, disrepected and hung up on. Not to mention the unfprofessional CSR called me ingorant. This is NOT how you run a business.

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1 stars

"Account inaccessible for days - no backups or restores"

May 05, 2015  |  By DatabaseDoctor

 |  Version: IDrive Online Backup 6.2.0.7

Pros

Quick, free account

Cons

unprofessional support, unstable service, condescending idiots

Summary

You get what you pay for. These guys promise the world and leave you hanging. Had to switch due to no backups and no ability to restore a file I needed.

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1 stars

"Charged for a service that doesn't work"

April 01, 2015  |  By Reldene

 |  Version: IDrive Online Backup 6.2.0.7

Pros

None to mention

Cons

The inability to restore files they claim are backed up

Summary

I've been using iDrive for years, but when I had a disk failure on early February and tried to restore my files, I found that I wasn't able to select any files more recent than September 2011. After a long 6 weeks trying to work patiently with IDrive support, they still weren't able to find any way to restore my files and folders (I even suggested sending them a drive to burn them to). All the logs claim that my files were being backed up, but they were unable to prove this was true and it's of no use at all if there's no way to restore them back to my machine.

Despite the fact that I've been paying for a service for well over three years that (unbeknown to me until I came to really need it) hadn't been working due entirely to a fault at their end, iDrive have refused to even give me a refund for this period, never mind any kind of compensation for the loss of the important data I had entrusted them with.

I feel as though I've been totally ripped off by being charged for several years for a service that wasn't actually being provided.

Buyer beware: even if your logs say your iDrive files are being backed up, you might want to check that you're able to restore them otherwise you could be paying for nothing.

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1 stars

"Absolute waste of money!!!"

March 26, 2015  |  By BHENRIE

 |  Version: IDrive Online Backup 6.2.0.7

Pros

No known Pros!!!

Cons

Signed up, started first backup. Could not use computer while backup is active. After over 12 hours, only 4% done. A real joke. Emailed i drive customer service for refund and have been ignored for over two weeks now. Started creditcard dispute to try to recover my wasted dough.

Summary

Please do not give this rip off your hard earned money.

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1 stars

"Finely distilled rubbish of the highest calibre."

February 23, 2015  |  By BillyBobRobAl

 |  Version: IDrive Online Backup 3.2.6

Pros

Several - What this company excels at best is helping you spend your money while efficiently wasting your time.

Too, they build a false sense of security, letting you imagine that your data is actually safe and secure somewhere.

Additionally, they are masters at 'cut and paste' when it comes to answering questions - using well-worn and hackneyed platitudes to get you to think that something is actually being done to resolve your issues, all the while doing... exactly nothing. Specifically, if you Google the terms 'idrive slow' you will notice that you will get a minimum of 130,000 hits - all with the same ineffectual, repetitive advice - 'send us an error report...'

Finally, they assist you in the ageing process, as you slowly become grey and start to prepare to 'shuffle off your mortal coil.' How? By moving your data at a speed that is only measurable in terms of glaciation and tectonic drift. Even dial-up literally screams along compared to this.

Cons

Bandwidth issues galore - Colossally slow.

The on-line version of the application generally runs at between 150-500KB/s. My client's data took THREE WEEKS to seed, and it is just under a terabyte. This is remarkable, because the upload from the ISP is 10MB/s.

The Local Backup feature is, weirdly, just as slow. Transferring data to an external drive is, as I write this, running at 500kB/s. I would get better throughput if I was using floppy disks.

Summary

GO WITH ANOTHER SERVICE - ANYONE, JUST NOT THIS ONE. The application was apparently coded by a hundred angry monkeys pounding away at antique Underwood typewriters that had lost the ink ribbon years ago (no offence meant to all our simian friends).

The infrastructure this runs on is a set of rusty tin-cans tied together with a combination of fish-bones, baling wire, twine, chewing gum and the stringy remnants of tobacco once found in some itinerant vagrant's pouch.

Conclusion - if you are looking for a place to spend your money and an opportunity to swing between blinding rage and utter hopelessness or loss, then by all means - purchase this service.

If, however, you wish to remain in business after a technical failure, or have a reliable backup made on a regular, scheduled and timely fashion, GO WITH SOMEONE ELSE.

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Results 1–10 of 74

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Full Specifications

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General
Publisher IDrive
Publisher web site http://www.idrive.com
Release Date July 10, 2015
Date Added July 10, 2015
Version 6.4.0.2
Category
Category Internet Software
Subcategory Online Storage & Data Backup
Operating Systems
Operating Systems Windows 2000/XP/2003/Vista/Server 2008/7/8
Additional Requirements None
Download Information
File Size 19.97MB
File Name IDriveWinSetup.exe
Popularity
Total Downloads 11,015
Downloads Last Week 15
Pricing
License Model Free
Limitations Not available
Price Free

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