IDrive Online Backup

IDrive Online Backup

Download Editors' Rating:
4
Excellent
Average User Rating:
2.5
out of 61 votes

Quick Specs

  • Version:
    6.1.0.33
  • Total Downloads:
    10,590
  • Date Added:
    Dec. 10, 2014
  • Price:
    Free; $49.50 to buy (Buy it now)

Editors' Review

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IDrive is a universal online backup tool that lets you sync your files across Windows, OS X, iOS, and Android devices.

Pros

Storage: 1TB is a lot of storage, perfect for computer backup.

Familiar interface: IDrive's main shell looks like a modern antivirus program or utility app. Tabs run along the left column, and a main window lets you interact with your saved backups or schedule new ones.

Sharing: IDrive enables you to send files via email. It opens up a Web app where you can browse shared directories, from which you can then directly download files. It's a common approach that's similar to many other file-sharing services.

Multiplatform: IDrive has a consistent experience across Windows and Mac clients, making it easy to jump between operating systems and keep your files.

Cons

Ease of use: IDrive has a lot of power set features but still doesn't match the ease of use of similar apps, like Dropbox. Though it's definitely not as complex as more advanced backup applications, like Acronis, IDrive does require exploration if you want to take full advantage of features like syncing.

Offset guides: Certain elements seem out of place and unpolished, such as uncentered descriptions and the occasional visual help description that doesn't point where it should.

Sync: The app offers unclear direction on how to add syncing on multiple devices. There are no breadcrumbs or links to the App Store.

Bottom Line

IDrive provides ample storage for most common needs. It may not be the prettiest or most flashy storage option on the block, but IDrive's multiplatform compatibility and generous storage space outweigh the minor design quirks.

 
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Publisher's Description

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User Reviews
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Results 1–10 of 61

2 stars

"Not very good"

December 05, 2014  |  By rhcribbs

 |  Version: IDrive Online Backup 6.1.0.12

Pros

Price is decent

Cons

System did not work properly. Contact tech and he was not able to get to work even with having access to the computer. Suggested changing my settings with anti viral software which I did not want to do. Because it was passed the 15 day trial he had to get authorized to cancel and credit. I found out that the account was not cancelled and contacted I Drive. found that it was scheduled for cancellation by tech but was still running. I know partly my fault for not verifying but tech took program off computer so I thought cancellation completed. Anyway, no refunds period. Other back ups offer better service without having to lower settings and changing computer settings.

Summary

Just be sure when told account cancelled it is.

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1 stars

"Extremely poor tech support. Worthless and uncaring."

November 04, 2014  |  By Steve Winter

 |  Version: IDrive Online Backup 6.1.0.12

Pros

Seemed like a good idea at the time

Cons

Extremely poor tech support. Worthless and uncaring. My system has not backed up for weeks now and they couldn't care less. Worthless tech support.

Summary

Don't waste your money or your time with Idrive

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1 stars

"!Pathetic!"

August 06, 2014  |  By steady_01

 |  Version: IDrive Online Backup 3.2.6

Pros

NONE!NONE!NONE!NONE!NONE!NONE!NONE!NONE!NONE!

Cons

I first started experiencing problems with this "service" about three months in. I couldn't delete file that ran me over the limit and I was getting additional charges. The technical support on this problem left me at a point where I just abandoned the product and stopped the backup routine. In the interim, I closed my Chase credit card and opened a new one because of a potential compromise. When I got an e-mail from Idrive stating that they couldn't process the charge and they needed another account number, I ignored it because I had no intention of renewing their clunky product. Lo and behold, somehow they found my new account number and ran the charge against that. I called them to get the charge reversed and I got their "Too bad, so sad" reply because I did not close my account with them within the specified time frame.

Summary

With this type of service is destined for failure. Do not trust them with your data or give them your money.

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1 stars

"Product on the Mac is a fraud, basically"

August 05, 2014  |  By SteveMatthewsCNET

 |  Version: IDrive Online Backup 6.1.0.12

Pros

1) CHEAP! $37/yr
2) Mac runs fine as soon as I uninstalled

Cons

1) Trashed my Macintosh workstation, apps crash, runs super sluggish, etc.
2) Wouldn't refund money on Day 18 (I uninstalled on day 15, but it was Friday)
3) Doesn't Uninstall properly!!!
4) Didn't even backup..backed up 643 files out of 42,000 over 14 days

I am furious at myself for getting suckered but the ultra-cheap deal iDrive offers: $37 for a year of hard drive backup, compared to $60 for most everyone else was so tempting. Sadly though, their product on the Mac is a fraud. I started having all kinds of problems. Everything was crashing, etc etc.
Apple store workers just shook their heads (implying "Yes, we know").
Doh!

Summary

Never Even Consider iDrive for anything. Pay the extra money.
iDrive A Horrible Frustrating Experience, took 15 days to figure it out
I still need to hand uninstall stuff left behind
---- read the OTHER review sites

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4 stars

"Works for Me!"

June 05, 2014  |  By rgoeken

 |  Version: IDrive Online Backup 6.1.0.1

Pros

Easy to use---runs in the background, easy to set up, and easy to restore. I know it's there but I don't pay any attention to it as everything is automatic. Have tested once in a while just to make sure everything is OK---and it was fine.

Cons

They updated to a different format (not sure if it was the app or the storage) a while back that was not transparent between apps. To convert is a manual task that I just havent had the time to do yet.

Summary

I compared the others that were available at the time and this one was easy to use and set up. It's a "set it and forget it" application (Unless you really need it---then it's there!) Have needed to restore once then the C Drive took a bath. Restore was easy and everything went where it was supposed to go. I would recommend this program.

Updated on Jun 5, 2014

Typo: Read "...once then the..." as "..once when the.."

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5 stars

"IDrive, great online backup service"

June 03, 2014  |  By MikeJeffries71

 |  Version: IDrive Online Backup Version 6.1.0.7

Pros

I signed up for IDrive a few months back and got 5GB for free, I really liked what IDrive has to offer, I'm now a paid user. My first backup after upgrading to a paid account was big, my internet connection isn't the best so I found it handy IDrive offered IDrive Express, they shipped me a 1TB hard drive for free, I put my data on and shipped it back to them, the data was in my account within a few days, very painless process!

Cons

Tier 2 support available 24 hours, but only e-mail and chat, not on phone. Also, billing is only offered yearly not monthly.

Summary

I can use IDrive across my tablet, phone and desktop, now with their new sync feature its much better, all my files are updated across all my devices. Overall, I'm very pleased with IDrive, its affordable and works great.

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1 stars

"Data presumed lost. Terrible customer service."

May 20, 2014  |  By Geils

 |  Version: IDrive Online Backup Version 6.1.0.7

Pros

I have two accounts, one free one and one paid "pro account." The free one works just fine. Customer service people speak good English and are pleasant-sounding. Product handles mapped drives, which is why I chose it.

Cons

Abruptly, the pro account began failing to backup (could not connect to server) and I could not login to my account at all, even from the website, which indicated that the problem was server-end. Calls and multiple emails to tech support starting on 4/3/14 were unhelpful. Their response was to forward my issue to a higher level of support, which would respond "asap." As of 5/20/14, still not a single response from the so-called "higher level of support." I have not been able to log in from my local machine or the website for over two months. Multiple requests for a refund were ignored. Finally, when I threatened to go to the blogs and online reviews, someone named Jennifer called me and said she would respond by email with a confirmed refund or a functioning account within two days, but now 6 days later there is still no response and no refund.

Summary

Unfortunately, it looks like there was a catastrophic server-end problem with my account. If they just refunded my money or worked with me to find some other reasonable resolution, I would be content. Instead, they have strung me along for over two months without a single helpful reply and ignored my requests for a refund. Still no access to my account, no pro-rated refund, and no meaningful customer service response. Awful.

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1 stars

"Just not ready for prime time."

May 01, 2014  |  By piratejoe

 |  Version: IDrive Online Backup 3.2.6

Pros

NONE! NONE! NONE!

Cons

Right from the get-go, download and startup, nothing worked or was evident as to how to use. And then, after I did get it started up, it ran for Friday through Sunday at home on my MacBook Pro over my high-speed fiber optic network and only backed up 97 GB out of 367GB on my hard drive. Suspended the backup and resumed at work with an even higher speed line for two more days. Contacted Support several times (which took days even to get an email response) and they finally advised that I upgrade to their iDrive Express product. Stopped the whole process and determined that iDrive wasn't for me for I could backup my entire hard drive on an external hard drive over a USB2 connection in a couple of hours and incrementally every week in just a few minutes or so. Also, they wouldn't give me any sort of refund for I waited more than 15 days to ask for it. What kind of warranty is that?

Summary

Been a PC and Mac user since they first arrived on the scene in the '80s and have dealt with many companies and products -- stay away from these guys. Details above, but from download to execution to support and warranty, their whole operation is a scam. To backup your whole hard drive, for today's technology, an external hard drive is the only way to go. iDrive was a very bad experience for me.

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1 stars

"Way too slow and keeps crashing. Tech support no help."

April 05, 2014  |  By handywithcomputers

 |  Version: IDrive Online Backup 3.2.6

Pros

Tech support was quick to respond but they had no practical solution to the extremely slow upload.

Cons

I bought the 300GB plan and tried to upload 97GB. But it was crawling along at dial up speed and I have an extremely fast service. They offered to send me an external drive which I would then copy my files to and send to them at my expense.

Summary

You'd be better off to simply by an external TB drive than deal with this company.

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1 stars

"Refused to close account, charged card again"

April 02, 2014  |  By Luka822

 |  Version: IDrive Online Backup 6.0.0.12

Pros

None that I can think of

Cons

One of the worst customer service experiences in recent memory
Service is garbage

Summary

I tried out the back-up service at the recommendation of a colleague and found it lacking. When the year term was up I received a notice stating my account was about to renew, to which I responded stating I did not want to renew for another year. I had to ask again when they responded saying they wanted to know the reason (ridiculous!) and then they still charged me. When I called their customer service line they told me too bad, the charge had gone through and there was nothing they could do to help. Insane.

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Results 1–10 of 61

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Full Specifications

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General
Publisher IDrive
Publisher web site http://www.idrive.com
Release Date December 10, 2014
Date Added December 10, 2014
Version 6.1.0.33
Category
Category Internet Software
Subcategory Online Storage & Data Backup
Operating Systems
Operating Systems Windows XP, Windows Vista, Windows 8, Windows Server 2008, Windows 2003, Windows 2000, Windows, Windows 7
Additional Requirements None
Download Information
File Size 18.71MB
File Name IDriveWinSetup.exe
Popularity
Total Downloads 10,590
Downloads Last Week 18
Pricing
License Model Free
Limitations Not available
Price Free

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