The software works great. Recovering files is rather easy and my company is backing up under 2.5 TB of data with no problems.
Billing is a bit opaque. The website as of 7/5/2016 shows an old bill of just under $600/year for 2.5 TB of data, but AFTER attempting to charge my employer's card, iDrive informed me via email that the price was actually just under $800/year.
The lack of invoicing and clear billing information on iDrive's website is almost a deal-breaker. As the IT Manager for my company's holdings, I will be seeking a product with a comparable price that may support standard billing practices.
Updated on Jul 8, 2016
Worked for a while.
The software caused a problem with my computer that required a two-day stay at the computer service shop. When I picked up the computer and paid the $165 bill I was told that IDrive had caused the issue and they had disabled the program. I contacted IDrive and ask them to help resolve my incurred cost and was initially told that I should have called them if IDrive was causing the problem and they would have fixed the issue. I told them that until I had the machine torn into I had no idea that IDrive was the culprit, so it was impossible to call them first. They told me that due to the issue with IDrive, clearly explained on the invoice from the repair shop, they were willing to credit me one extra month on my license. I told them that their magnanimous $5 offer was overwhelming, but not acceptable. I responded that to keep it simple and not cause any transfer of funds an acceptable resolution would be to extend my license for two years.
After running this by his supervisor, Jennifer, he was told that she found the $5 credit more than acceptable. I then told him that I would be moving my account to Code 42, who I have used in the past with no issues. I realize that a low-level employee has made a stupid decision to not take care of a customer complaint that would have cost her company nothing, but this is how good companies lose their reputation and that is very hard to regain once lost.
Very flexible backups with lots of options.
Poor user interface where features can interfere with each other, terrible documentation, obnoxious phone support people. Worst of all, they don't use Date Modified in any way that matches what your computer's file explorer lists, so it's almost impossible to tell if a file version is what you think it is.
Still in the initial 15 day grace period. I'm considering hunting for something else, canceling the account and demanding my money back.
None because it doesn't work. It took me 3 days to get this off my computer and about a week to get my computer and external drive functioning properly again. After 2 days I honestly thought I'd have to reformat the computer. Their phone app caused problems with my cell phone that are still unresolved.
I wish I would have seen the reviews here first. It was highly recommended by CNet and I think PCMag and they had a great offer, so I took advantage of it. The post I'm replying to is from 1 1/2 yrs. ago and I have to say it hasn't gotten any better. I only got as far as the initial default backup the program executes. It dropped 2 files and there's no way to tell which one's weren't backed up. The dashboard showed it uploaded 13 gigs but my account shows 0. I have been given the same fix 3x and it still hasn't changed. It created about 100 temp files (garbage) that weren't on my computer. It interfered with my external drive, somehow associating itself with it, making it impossible to safely remove, or power down. I uninstalled it, rebooted and it was still functioning. The 2nd time I tried to uninstall, the control panel showed the program, but when I clicked on it and chose uninstall a pop-up said it's wasn't there. I had to do a system restore to get rid of this program.
I agree with this person that the sites that rave about this need to be told to stop promoting it because they are misleading their readers. This is the 2nd program that's been raved about by trusted techie mags which caused me major problems. I'm starting to doubt their word. IDrive gives misleading information re what the program does and it's features. It's harder to uninstall than a virus. I also installed their phone app and that cause problems as well.
Wasn't that expensive for the 1TB storage, however....
iPad app tells you files have been backed up when they actually haven't. Also the app started to tell me all newly added photos were already backed up when I knew they were not. On trying to retrieve files, hundreds are missing (only used a small portion of my storage capacity). This has been quite distressing as this was my only means of backup for some of my travel videos. There are no video thumbnails in any case, nor can you see the full file name. This means the only way to retrieve a particular video file is to guess which one it is and wait a long time for it to download. It's like looking for a needle in a haystack. Lastly the dates associated with my files are wrong. According to iDrive I uploaded a large number of photos two months before I took them!
Using this service has been pretty much a waste of time while travelling. I've had to wait hours for large files to upload only to find out months later they haven't been backed up. If you want file security and easy file retrieval do not use this.
It mostly worked for a while, and the introductory price seemed good at the time. Kind of like buying a 60s Ford Pinto.
Auto-renewal re-enables itself after you've disabled it. And you will be charged an exorbitant price for each following year.
If you accidentally go over your 1TB limit, you'll be charged an insane amount. This will likely happen as the desktop pop-up supposedly monitoring usage is horribly inaccurate. Mine was off by over 200GBs, resulting in a huge fee. I'm using a 1TB hard drive, yet they still claimed to have backed up 1.2TBs of data from my 1TB drive.
They are very strict about not giving refunds, even if the error is clearly their doing. Avoid this like the plague or use a pre-paid credit card that can't be charged again and hope the service actually works for you.
Do not use unless you want to be charged enormous fees for a slow service with no customer support. Don't trust reviews from websites like PC Mag - they are given affiliate kickbacks for driving traffic to iDrive. Read actual consumer reviews and you'll see this company is horrendous.
When it works, it works
Horrible support, answers always "delete and reinstall", I had to do this on 4 separate occasions and it takes a couple of hours each time (have to choose all folders to be backed up), problems kept occurring, as mentioned, support no help - email support I got same answer, "chat". Chatting took forever as I assume they were in multiple chats at the same time
Do not buy, better options out there
Nothing outstanding in my opinion.
I was very unhappy with their customer service and do not recomend this company to anyone.
Does offer backup of large files.
The software is not very intuitive. The biggest issue is that as files are deleted from your folder on your computer they are not deleted from the backup of the system. This causes their system to back up above their quota. Then they charge your credit card an overage fee. These overage fees add up quickly and are as high as $300.00. I was charged $376.53 in overage charges and after calling to discuss the overage charges I was offered a refund of $144.95.
I would not use this company because you run the risk of having hefty overage charges and you will not get customer support when you call in to discuss the problem.
They did provide online access and iDrive Express.
SLOW to back up. Doesn't back up MAC System files.
Signed up the end of Oct. and tried to back up online. After about 10 days, still at only 12% uploaded. Yes, large files - 650G total. So I tried their iDrive Express service. Unfortunately they were back ordered and I had to wait another week before the drive showed up. Plugged in and it took 18 hours backing up before it failed. On top of that it failed to copy system file/folders. Tech service was not aware of any issue and requested a chat session. One month and so far files are no safer than before. I think I'll purchase a couple 2.5 drives and alternate on Time Machine.
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|Publisher web site||http://www.idrive.com|
|Release Date||July 10, 2015|
|Date Added||July 10, 2015|
|Subcategory||Online Storage & Data Backup|
|Operating Systems||Windows 2000/XP/2003/Vista/Server 2008/7/8|
|Downloads Last Week||19|