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IDrive Online Backup

Free
Download Editors' Rating:
Editors' Rating:
Excellent
Average User Rating:
out of 91 votes out of 18 votes

Quick Specs

  • Version:
    6.4.0.2
  • Total Downloads:
    11,987
  • Date Added:
    Jul. 10, 2015
  • Price:
    Free; $49.50 to buy (Buy it now)

Editors' Review

+

IDrive is a universal online backup tool that lets you sync your files across Windows, OS X, iOS, and Android devices.

Pros

Storage: 1TB is a lot of storage, perfect for computer backup.

Familiar interface: IDrive's main shell looks like a modern antivirus program or utility app. Tabs run along the left column, and a main window lets you interact with your saved backups or schedule new ones.

Sharing: IDrive enables you to send files via email. It opens up a Web app where you can browse shared directories, from which you can then directly download files. It's a common approach that's similar to many other file-sharing services.

Multiplatform: IDrive has a consistent experience across Windows and Mac clients, making it easy to jump between operating systems and keep your files.

Cons

Ease of use: IDrive has a lot of power set features but still doesn't match the ease of use of similar apps, like Dropbox. Though it's definitely not as complex as more advanced backup applications, like Acronis, IDrive does require exploration if you want to take full advantage of features like syncing.

Offset guides: Certain elements seem out of place and unpolished, such as uncentered descriptions and the occasional visual help description that doesn't point where it should.

Sync: The app offers unclear direction on how to add syncing on multiple devices. There are no breadcrumbs or links to the App Store.

Bottom Line

IDrive provides ample storage for most common needs. It may not be the prettiest or most flashy storage option on the block, but IDrive's multiplatform compatibility and generous storage space outweigh the minor design quirks.

 
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Publisher's Description

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User Reviews
+
  • Current Version

    1.8

    out of 18 votes

    • 5 star 0
    • 4 star 1
    • 3 star 5
    • 2 star 1
    • 1 star 11
  • All Versions

    2.2

    out of 91 votes

    • 5 star 11
    • 4 star 10
    • 3 star 13
    • 2 star 8
    • 1 star 49
  • My rating

    0 stars

    Write review

Results 1–10 of 18

3 stars

"Somewhat unsatisfactory"

July 05, 2016  |  By hrdfadmin

2016-07-05 08:09:21  |  By hrdfadmin

 |  Version: IDrive Online Backup 6.4.0.2

Pros

The software works great. Recovering files is rather easy and my company is backing up under 2.5 TB of data with no problems.

Cons

Billing is a bit opaque. The website as of 7/5/2016 shows an old bill of just under $600/year for 2.5 TB of data, but AFTER attempting to charge my employer's card, iDrive informed me via email that the price was actually just under $800/year.

Summary

The lack of invoicing and clear billing information on iDrive's website is almost a deal-breaker. As the IT Manager for my company's holdings, I will be seeking a product with a comparable price that may support standard billing practices.

Updated on Jul 8, 2016

If I could, I'd give iDrive 4 stars simply because their support is outstanding.

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1 stars

"don't buy this software"

June 03, 2016  |  By Votedemout

2016-06-03 17:37:14  |  By Votedemout

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Worked for a while.

Cons

The software caused a problem with my computer that required a two-day stay at the computer service shop. When I picked up the computer and paid the $165 bill I was told that IDrive had caused the issue and they had disabled the program. I contacted IDrive and ask them to help resolve my incurred cost and was initially told that I should have called them if IDrive was causing the problem and they would have fixed the issue. I told them that until I had the machine torn into I had no idea that IDrive was the culprit, so it was impossible to call them first. They told me that due to the issue with IDrive, clearly explained on the invoice from the repair shop, they were willing to credit me one extra month on my license. I told them that their magnanimous $5 offer was overwhelming, but not acceptable. I responded that to keep it simple and not cause any transfer of funds an acceptable resolution would be to extend my license for two years.

Summary

After running this by his supervisor, Jennifer, he was told that she found the $5 credit more than acceptable. I then told him that I would be moving my account to Code 42, who I have used in the past with no issues. I realize that a low-level employee has made a stupid decision to not take care of a customer complaint that would have cost her company nothing, but this is how good companies lose their reputation and that is very hard to regain once lost.

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3 stars

"Major headache to use"

May 19, 2016  |  By Scott_A_L

2016-05-19 09:29:43  |  By Scott_A_L

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Very flexible backups with lots of options.

Cons

Poor user interface where features can interfere with each other, terrible documentation, obnoxious phone support people. Worst of all, they don't use Date Modified in any way that matches what your computer's file explorer lists, so it's almost impossible to tell if a file version is what you think it is.

Summary

Still in the initial 15 day grace period. I'm considering hunting for something else, canceling the account and demanding my money back.

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1 stars

"I wish I could have given it a 0 rating."

April 15, 2016  |  By honda4fun

2016-04-15 17:35:16  |  By honda4fun

 |  Version: IDrive Online Backup 6.4.0.2

Pros

None because it doesn't work. It took me 3 days to get this off my computer and about a week to get my computer and external drive functioning properly again. After 2 days I honestly thought I'd have to reformat the computer. Their phone app caused problems with my cell phone that are still unresolved.

Cons

I wish I would have seen the reviews here first. It was highly recommended by CNet and I think PCMag and they had a great offer, so I took advantage of it. The post I'm replying to is from 1 1/2 yrs. ago and I have to say it hasn't gotten any better. I only got as far as the initial default backup the program executes. It dropped 2 files and there's no way to tell which one's weren't backed up. The dashboard showed it uploaded 13 gigs but my account shows 0. I have been given the same fix 3x and it still hasn't changed. It created about 100 temp files (garbage) that weren't on my computer. It interfered with my external drive, somehow associating itself with it, making it impossible to safely remove, or power down. I uninstalled it, rebooted and it was still functioning. The 2nd time I tried to uninstall, the control panel showed the program, but when I clicked on it and chose uninstall a pop-up said it's wasn't there. I had to do a system restore to get rid of this program.

Summary

I agree with this person that the sites that rave about this need to be told to stop promoting it because they are misleading their readers. This is the 2nd program that's been raved about by trusted techie mags which caused me major problems. I'm starting to doubt their word. IDrive gives misleading information re what the program does and it's features. It's harder to uninstall than a virus. I also installed their phone app and that cause problems as well.

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1 stars

"Unreliable back-ups, no video file thumbnails, terrible"

March 20, 2016  |  By Simon Brice

2016-03-20 15:49:21  |  By Simon Brice

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Wasn't that expensive for the 1TB storage, however....

Cons

iPad app tells you files have been backed up when they actually haven't. Also the app started to tell me all newly added photos were already backed up when I knew they were not. On trying to retrieve files, hundreds are missing (only used a small portion of my storage capacity). This has been quite distressing as this was my only means of backup for some of my travel videos. There are no video thumbnails in any case, nor can you see the full file name. This means the only way to retrieve a particular video file is to guess which one it is and wait a long time for it to download. It's like looking for a needle in a haystack. Lastly the dates associated with my files are wrong. According to iDrive I uploaded a large number of photos two months before I took them!

Summary

Using this service has been pretty much a waste of time while travelling. I've had to wait hours for large files to upload only to find out months later they haven't been backed up. If you want file security and easy file retrieval do not use this.

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1 stars

"Shady business practices, terrible support, costly fees"

March 09, 2016  |  By SkeeterBlack

2016-03-09 00:44:21  |  By SkeeterBlack

 |  Version: IDrive Online Backup 6.4.0.2

Pros

It mostly worked for a while, and the introductory price seemed good at the time. Kind of like buying a 60s Ford Pinto.

Cons

Auto-renewal re-enables itself after you've disabled it. And you will be charged an exorbitant price for each following year.
If you accidentally go over your 1TB limit, you'll be charged an insane amount. This will likely happen as the desktop pop-up supposedly monitoring usage is horribly inaccurate. Mine was off by over 200GBs, resulting in a huge fee. I'm using a 1TB hard drive, yet they still claimed to have backed up 1.2TBs of data from my 1TB drive.
They are very strict about not giving refunds, even if the error is clearly their doing. Avoid this like the plague or use a pre-paid credit card that can't be charged again and hope the service actually works for you.

Summary

Do not use unless you want to be charged enormous fees for a slow service with no customer support. Don't trust reviews from websites like PC Mag - they are given affiliate kickbacks for driving traffic to iDrive. Read actual consumer reviews and you'll see this company is horrendous.

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1 stars

"Had to delete entire backup set, terrible support"

March 01, 2016  |  By peeg67

2016-03-01 05:44:40  |  By peeg67

 |  Version: IDrive Online Backup 6.4.0.2

Pros

When it works, it works

Cons

Horrible support, answers always "delete and reinstall", I had to do this on 4 separate occasions and it takes a couple of hours each time (have to choose all folders to be backed up), problems kept occurring, as mentioned, support no help - email support I got same answer, "chat". Chatting took forever as I assume they were in multiple chats at the same time

Summary

Do not buy, better options out there

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1 stars

"Very poor customer service. Choose another."

February 19, 2016  |  By RickCarter975

2016-02-19 09:28:52  |  By RickCarter975

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Nothing outstanding in my opinion.

Cons

I was very unhappy with their customer service and do not recomend this company to anyone.

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1 stars

"BEWARE: They Will Charge Huge Overage Fees"

January 26, 2016  |  By wolfebt32

2016-01-26 11:22:39  |  By wolfebt32

 |  Version: IDrive Online Backup 6.4.0.2

Pros

Does offer backup of large files.

Cons

The software is not very intuitive. The biggest issue is that as files are deleted from your folder on your computer they are not deleted from the backup of the system. This causes their system to back up above their quota. Then they charge your credit card an overage fee. These overage fees add up quickly and are as high as $300.00. I was charged $376.53 in overage charges and after calling to discuss the overage charges I was offered a refund of $144.95.

Summary

I would not use this company because you run the risk of having hefty overage charges and you will not get customer support when you call in to discuss the problem.

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3 stars

"One month and still not backed up"

November 27, 2015  |  By gtarney

2015-11-27 19:59:46  |  By gtarney

 |  Version: IDrive Online Backup 6.4.0.2

Pros

They did provide online access and iDrive Express.

Cons

SLOW to back up. Doesn't back up MAC System files.

Summary

Signed up the end of Oct. and tried to back up online. After about 10 days, still at only 12% uploaded. Yes, large files - 650G total. So I tried their iDrive Express service. Unfortunately they were back ordered and I had to wait another week before the drive showed up. Plugged in and it took 18 hours backing up before it failed. On top of that it failed to copy system file/folders. Tech service was not aware of any issue and requested a chat session. One month and so far files are no safer than before. I think I'll purchase a couple 2.5 drives and alternate on Time Machine.

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Results 1–10 of 18

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Full Specifications

+
General
Publisher IDrive
Publisher web site http://www.idrive.com
Release Date July 10, 2015
Date Added July 10, 2015
Version 6.4.0.2
Category
Category Internet Software
Subcategory Online Storage & Data Backup
Operating Systems
Operating Systems Windows 2000/XP/2003/Vista/Server 2008/7/8
Additional Requirements None
Download Information
File Size 19.97MB
File Name IDriveWinSetup.exe
Popularity
Total Downloads 11,987
Downloads Last Week 7
Pricing
License Model Free
Limitations Not available
Price Free

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