IDrive Online Backup

IDrive Online Backup

Download Editors' Rating:
4
Excellent
Average User Rating:
2.3
out of 71 votes

Quick Specs

  • Version:
    6.2.0.7
  • Total Downloads:
    10,867
  • Date Added:
    Feb. 03, 2015
  • Price:
    Free; $49.50 to buy (Buy it now)

Editors' Review

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IDrive is a universal online backup tool that lets you sync your files across Windows, OS X, iOS, and Android devices.

Pros

Storage: 1TB is a lot of storage, perfect for computer backup.

Familiar interface: IDrive's main shell looks like a modern antivirus program or utility app. Tabs run along the left column, and a main window lets you interact with your saved backups or schedule new ones.

Sharing: IDrive enables you to send files via email. It opens up a Web app where you can browse shared directories, from which you can then directly download files. It's a common approach that's similar to many other file-sharing services.

Multiplatform: IDrive has a consistent experience across Windows and Mac clients, making it easy to jump between operating systems and keep your files.

Cons

Ease of use: IDrive has a lot of power set features but still doesn't match the ease of use of similar apps, like Dropbox. Though it's definitely not as complex as more advanced backup applications, like Acronis, IDrive does require exploration if you want to take full advantage of features like syncing.

Offset guides: Certain elements seem out of place and unpolished, such as uncentered descriptions and the occasional visual help description that doesn't point where it should.

Sync: The app offers unclear direction on how to add syncing on multiple devices. There are no breadcrumbs or links to the App Store.

Bottom Line

IDrive provides ample storage for most common needs. It may not be the prettiest or most flashy storage option on the block, but IDrive's multiplatform compatibility and generous storage space outweigh the minor design quirks.

 
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Publisher's Description

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User Reviews
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Results 1–7 of 7

1 stars

"Poor customer service"

May 18, 2015  |  By c097295

 |  Version: IDrive Online Backup 6.2.0.7

Pros

Easy to use

Cons

Difficult to get assistance and company auto-enrolls members into higher-tier plans which they charge more for.

Summary

Look at other alternatives.

Updated on May 18, 2015

Beware of this company. The interface is average and works adequately but they have very poor customer service and questionable business practices.

They auto-enroll members into more expensive plans and will charge them unless they manually opt-out.

It seems on occasion, they also charge members' credit cards without their consent. My CC on file with them expired before my annual plan renewed. After which, my bank issued a new CC with a new expiration date and new CVV number. iDrive charged that CC without my consent. I filed a complaint with the BBB about this, asking for a pro-rated refund from iDrive but they refused. So, I've filed a complaint with my bank, my state's consumer affairs division and my state's Attorney General. It seems unscrupulous that a company can charge a customer's new credit card without their consent.

If you run into similar issues with the company, I recommend filing a complaint with the BBB or contacting your state's Attorney General.

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1 stars

"The worst company and product I have ever dealt with!"

May 15, 2015  |  By b.field

 |  Version: IDrive Online Backup 6.2.0.7

Pros

None - even paid for an upgraded version and it has NEVER been able to back up my Macbook

Cons

This product doesn't work and has dragged my computer to its knees. Even worse, it doesn't show on the list of applications so I am unable to remove it. I repeatedly emailed them to say I did not want to auto renew and to cancel my account, but the link they sent to do so is inoperable and they don't answer their phones. If they worked as hard on improving their service and product as they do in fighting with dissatisfied customers who wish to cancel their account, they might have some potential. I am stuck paying for another year. STAY AWAY!

Summary

Terrible product. Terrible customer service. Do NOT waste your money or time! I wish I had read all the other horrible reviews before I ever subscribed!

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1 stars

"Terrible - Do not sign up for this alleged service!"

May 14, 2015  |  By jenksbandits

 |  Version: IDrive Online Backup 6.2.0.7

Pros

NONE - They are not customer friendly! They will not help you when you need it!

Cons

They won't cancel my service. Like another reviewer said, you can't do it online, and when you call they treat you rudely, call you "ignorant", and hang up on you without resolving anything.

Summary

Do not sign up for this service. Not worth the $ or headache if you call their supposed customer service. I don't appreciate being argued with, demeaned, disrepected and hung up on. Not to mention the unfprofessional CSR called me ingorant. This is NOT how you run a business.

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1 stars

"Account inaccessible for days - no backups or restores"

May 05, 2015  |  By DatabaseDoctor

 |  Version: IDrive Online Backup 6.2.0.7

Pros

Quick, free account

Cons

unprofessional support, unstable service, condescending idiots

Summary

You get what you pay for. These guys promise the world and leave you hanging. Had to switch due to no backups and no ability to restore a file I needed.

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1 stars

"Charged for a service that doesn't work"

April 01, 2015  |  By Reldene

 |  Version: IDrive Online Backup 6.2.0.7

Pros

None to mention

Cons

The inability to restore files they claim are backed up

Summary

I've been using iDrive for years, but when I had a disk failure on early February and tried to restore my files, I found that I wasn't able to select any files more recent than September 2011. After a long 6 weeks trying to work patiently with IDrive support, they still weren't able to find any way to restore my files and folders (I even suggested sending them a drive to burn them to). All the logs claim that my files were being backed up, but they were unable to prove this was true and it's of no use at all if there's no way to restore them back to my machine.

Despite the fact that I've been paying for a service for well over three years that (unbeknown to me until I came to really need it) hadn't been working due entirely to a fault at their end, iDrive have refused to even give me a refund for this period, never mind any kind of compensation for the loss of the important data I had entrusted them with.

I feel as though I've been totally ripped off by being charged for several years for a service that wasn't actually being provided.

Buyer beware: even if your logs say your iDrive files are being backed up, you might want to check that you're able to restore them otherwise you could be paying for nothing.

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1 stars

"Absolute waste of money!!!"

March 26, 2015  |  By BHENRIE

 |  Version: IDrive Online Backup 6.2.0.7

Pros

No known Pros!!!

Cons

Signed up, started first backup. Could not use computer while backup is active. After over 12 hours, only 4% done. A real joke. Emailed i drive customer service for refund and have been ignored for over two weeks now. Started creditcard dispute to try to recover my wasted dough.

Summary

Please do not give this rip off your hard earned money.

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1 stars

"Not user-friendly. Inflexible support on credit charges"

February 21, 2015  |  By ljward5

 |  Version: IDrive Online Backup 6.2.0.7

Pros

None that I can think of. Price was what enticed me, but product did not work like other backups I had previously used. Uninstalled it before year expired and went back to previous app, which works like a charm.

Cons

Other backups I have used would run auto backups once settings were established. IDrive never would. Every couple weeks I would get a warning email that my PCs were not backed up. So I would go into settings and program for auto backup, then manually do so.
Finally I decided to uninstall and go back to a previous app. I did not cancel, because I received email that my previous credit card had expired and idrive could not renew my acct. So I did nothing. BIG MISTAKE! One month after my acct should have canceled, idrive had somehow accessed the renewed cc and charged it.
To be fair, all of this is listed in their terms of service, but when I called to appeal I was given no consideration, even though I had uninstalled app and had not been backing up for around 60 days (BTW, if you do need to cancel, you may have to call and find out how. Difficult to find on website). If you are not happy with idrive, please go in and cancel, regardless cc status.

Summary

If product was more user-friendly and auto backup actually worked, I would have renewed. Because of inflexible payment support, I will never return.

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Results 1–7 of 7

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Full Specifications

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General
Publisher IDrive
Publisher web site http://www.idrive.com
Release Date February 03, 2015
Date Added February 03, 2015
Version 6.2.0.7
Category
Category Internet Software
Subcategory Online Storage & Data Backup
Operating Systems
Operating Systems Windows 2000/XP/2003/Vista/Server 2008/7/8
Additional Requirements None
Download Information
File Size 18.75MB
File Name IDriveWinSetup.exe
Popularity
Total Downloads 10,867
Downloads Last Week 17
Pricing
License Model Free
Limitations Not available
Price Free

Previous Versions:

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