IDrive Online Backup - Free download and software reviews - CNET Download.com

IDrive Online Backup

CNET Editors' review

IDrive Online Backup is an easy-to-use program that allows users to back up the contents of their computers remotely. With a sleek interface and just enough features, this program is great for users of all levels.

IDrive's interface is attractive and intuitive, with graphical buttons representing its major features. After defining a username and password, users simply select the files they want to back up--the default includes the Desktop and My Documents--and click the Backup Now button. Subsequent backups can be scheduled to run automatically and only back up data that has been modified, making the process quick and efficient. Data is transmitted using 128-bit SSL encryption and stored using 256-bit AES encryption, ensuring that it stays secure. Restoring data is as simple as dragging and dropping it from the storage area to the desired location. Users can access stored data from any machine, even without the software installed. We found the program very easy to use, and we like that it offers something for users of all levels; those who aren't particularly computer literate can easily back up and restore their files without much thought, while more advanced users can customize their backup experience. IDrive's built-in Help file is well-written and thorough, explaining all of the program's features in easy-to-understand language.

IDrive Online Backup is free to try, and the free version gives users 2GB of storage space. The program installs desktop icons without asking but uninstalls cleanly. We recommend this program to all users.

Publisher's Description

More Products to Consider

  • Free YouTube Downlo...
    Download YouTube videos and convert to multiple formats.
    Download

    Installed

    Smart Install
  • YTD Video Downloade...
    Download and convert videos from video streaming sites.
    Download

    Installed

    Smart Install
  • Internet Download M...
    Increase your connection speed and recover broken downloads.
    Download

    Installed

    Smart Install
  • uTorrent
    Download and manage torrent files.

    This download is served from an external site

    close

    LEGAL NOTICE: This link will take you to a third-party website. Downloading copyrighted materials without authorization or providing others with copyrighted materials for them to download without authorization may put you at risk for legal action under copyright law in the United States and other countries. CNET discourages the use of software for any unlawful purpose

    Continue to download

    Sponsored Products

    Download

    Installed

    Smart Install
  • Free Youtube Downlo...
    Download free videos from YouTube, Google, Yahoo, Facebook.
    Download

    Installed

    Smart Install
  • VOSI.biz Online Bac...
    Store backup data at online colocation facility.
    Download

    Installed

    Smart Install
  • YouTube Downloader
    Download YouTube videos and accelerate downloads by up to 5 tim...
    Download

    Installed

    Smart Install
  • SecuriTvault Online...
    Backup your documents automatically.
    Download

    Installed

    Smart Install
  • YouTube Music Downl...
    Download video and music from YouTube.
    Download

    Installed

    Smart Install
  • Comodo Backup
    Backup, restore, and secure files swiftly and easily.
    Download

    Installed

    Smart Install
  • Free Download Manag...
    Manage your file downloads on your Windows PC.
    Download

    Installed

    Smart Install
  • MozyHome Remote Bac...
    Back up your files to a secure, remote location automatically.

    This download is served from an external site

    close

    NOTICE: This link will open a connection to a third-party site. CNET cannot ensure the security of software that is hosted on external sites.

    Continue to download

    Sponsored Products

    Visit Site
  • DownloadX ActiveX D...
    Download files faster and safer with your Web and Windows appli...
    Download

    Installed

    Smart Install
  • Namo BackupManager
    Perform an automatic online backup of a remote computer.
    Download

    Installed

    Smart Install
  • BitTorrent
    Search the Internet for torrent files, and download and upload ...

    This download is served from an external site

    close

    LEGAL NOTICE: This link will take you to a third-party website. Downloading copyrighted materials without authorization or providing others with copyrighted materials for them to download without authorization may put you at risk for legal action under copyright law in the United States and other countries. CNET discourages the use of software for any unlawful purpose

    Continue to download

    Sponsored Products

    Download

    Installed

    Smart Install
  • CloudBerry S3 Backu...
    Take your Windows Server backup to secure online storage.
    Download

    Installed

    Smart Install
  • YouTube Video Downl...
    Download videos from YouTube and increase download speeds by up...
    Download

    Installed

    Smart Install
  • Memopal
    Automatically sync, share, and backup your files to a Web drive...
    Download

    Installed

    Smart Install
  • securITvault A-Clic...
    Protect your data at home and remote office.
    Download

    Installed

    Smart Install
  • Vembu StoreGrid Ser...
    Offer an automated online backup software solution to your SMB ...
    Download

    Installed

    Smart Install
  • BitWay Online Backu...
    Back up your data safely using cloud technology.
    Download

    Installed

    Smart Install
  • FileZilla
    Upload and download files to your FTP resource.
    Download

    Installed

    Smart Install
  • Humyo SmartDrive
    Access, sync, backup and share digital content from your deskto...
    Download

    Installed

    Smart Install
  • aTube Catcher
    Save videos from the Web to your PC, iPod, and iPhone.
    Download

    Installed

    Smart Install
All User Reviews
  • All versions:

    2.6 stars

    out of 53 votes

    • 5 star: 10
    • 4 star: 7
    • 3 star: 8
    • 2 star: 6
    • 1 star: 22
  • Current version:

    1.4 stars

    out of 9 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 1
    • 2 star: 2
    • 1 star: 6
  • My rating:

    0 stars

    Write review

Results 1-9 of 9

  • 1.0 stars

    "Refused to close account, charged card again"

    April 2, 2014  |   By Luka822

    Version: IDrive Online Backup 6.0.0.12

    Pros

    None that I can think of

    Cons

    One of the worst customer service experiences in recent memory
    Service is garbage

    Summary

    I tried out the back-up service at the recommendation of a colleague and found it lacking. When the year term was up I received a notice stating my account was about to renew, to which I responded stating I did not want to renew for another year. I had to ask again when they responded saying they wanted to know the reason (ridiculous!) and then they still charged me. When I called their customer service line they told me too bad, the charge had gone through and there was nothing they could do to help. Insane.

    Reply to this review

    Was this review helpful? (0) (0)

  • 1.0 stars

    "Terrible Customer service"

    February 3, 2014  |   By WayneGorsek

    Version: IDrive Online Backup 6.0.0.12

    Pros

    NONE they cannot be trusted.

    Cons

    They refused to provide advertised prices for needed upgrade and refused to provide credit for annual service I paid for just two months prior. Very rude customer service people. I would find another vendor as I do not trust these people.

    Summary

    Also read all the other bad reviews for idrive at:

    http://www.pcmag.com/article2/0,2817,2362675,00.asp#disqus-start

    Reply to this review

    Was this review helpful? (1) (0)

  • 1.0 stars

    "iDrive doesn't work. Zero stars. Run away! Run away!"

    January 25, 2014  |   By ravenrgg

    Version: IDrive Online Backup 6.0.0.12

    Pros

    Cheap, software looks easy to use

    Cons

    It took four days for the initial backup. Upload was about 33kbits/sec, OK if dialup, but I get 5 Mbits/sec.

    Performs one backup, then you need to reinstall the software to get it to run again. I've spent at least 7 hours with their tech support. I scheduled a meeting with the development team to see what was wrong, and they didn't show up.

    Summary

    Run away! Run away!

    Reply to this review

    Was this review helpful? (1) (0)

  • 1.0 stars

    "iDrive is a Worthless Product"

    January 8, 2014  |   By bbiermann

    Version: IDrive Online Backup 6.0.0.12

    Pros

    Cheaper than most competitors, but there is a reason for that.

    Cons

    iDrive never backed up my hard drive. Carbonite, Mozy, etc., were all successful, but not iDrive.

    Customer service is pathetic. After giving iDrive endless opportunities to either perform to their contractual obligations or refund my annual fee, I ended up filing a complaint with the Washington State Attorney General and I finally got the attention of the appropriate person within iDrive.

    What a waste of time with this worthless product.

    Reply to this review

    Was this review helpful? (1) (0)

  • 3.0 stars

    "Good product, but no response at all on enquiries."

    December 4, 2013  |   By svalgaard

    Version: IDrive Online Backup 6.0.0.12

    Pros

    Product is stable and well functioning. Access to all backed up files from webbrowser and smartphone apps.

    Cons

    It is not possible to get response from the company on enquiries to sales or support.

    Summary

    Good product sold by a company with no customer contact.

    Reply to this review

    Was this review helpful? (1) (0)

  • 1.0 stars

    "Product Doesn't Work as Advertised"

    December 2, 2013  |   By bruceseattle

    Version: IDrive Online Backup 6.0.0.12

    Pros

    Compared to alternatives, there are no "pros".

    Cons

    iDrive failed to backup my files. I tried repeatedly to get the product to work, but failed. (This is from someone who was a beta tester for Borland and Microsoft and who wrote reviews for PC Magazine.) Customer service was pathetic.

    iDrive is so awful that I reported them to the state Attorney General and vowed to do what I can to help others from making the mistake I made.

    Summary

    Use alternatives: Carbonite, Mozy, etc.

    Reply to this review

    Was this review helpful? (1) (0)

  • 2.0 stars

    "You get what you pay for"

    October 14, 2013  |   By Stu_Cgy

    Version: IDrive Online Backup 6.0.0.12

    Pros

    - It's cheap
    - They do offer file and folder sharing with http links

    Cons

    - It is terribly slow uploading. The top upload speed they allow is 500 Kb/s but I have never seen mine go above 150 Kb/s. I had 50 GB of stuff and it took over 2 weeks to upload everything initially. I complained and they said, that's as good as it's going to get.
    - The Continuous Data Protection, or instant file update will not accommodate files over 500 MB.

    Summary

    I should have stayed with Google Drive. This $10 difference per year is definitely not worth the grief it causes.

    Reply to this review Read reply (1)

    Was this review helpful? (0) (0)

  • 2.0 stars

    "Opaque interface & terrible customer service"

    August 2, 2013  |   By pcuser13

    Version: IDrive Online Backup 6.0.0.12

    Pros

    It backs up files, and is relatively cheap compared to other services.

    Cons

    -I have yet to be able to set it up so it backs up automatically, or to successfully use the "Continuous Protection" feature. Or, if those features are working, I have no way of knowing!
    -My two experiences with tech support have been very bad. Their "Tier 2" support is chat only, and they have confirmed that their technicians are running three chats simultaneously on average. It shows. Long waits between chats; also they have generally not been able to help with the many glitches the program has.
    -They will not offer a refund.

    Summary

    If you value having a sense of confidence about your online backup, and you value your time, do not use this service. I've written all of about two reviews in my life but wanted to save others from this headache.

    Since no refund is offered, after my pre-paid year is up I'm going back to SpiderOak.

    Reply to this review

    Was this review helpful? (1) (0)

  • 1.0 stars

    "Technical support is pathetic"

    July 22, 2013  |   By mytmoss

    Version: IDrive Online Backup 6.0.0.12

    Pros

    When it works, its works well

    Cons

    I signed up with Idrive over a year ago and things were going pretty smoothly. They are a bit expensive but the product seemed to be good.

    Recently I developed a problem where when backing up, I could not connect to the internet on both my computer and Ipad. I contacted support and by email they made many suggestions. This has been going on for almost 2 months. Sometimes 10-14 days would go by with no replies. Last week I got an email to contact chat between 9PM and 6AM Pacific. When I got connected. I was told I should contact them between 11PM and 7AM Pacific. I believe this is when most people sleep. What kind of customer service has that kind of hours?

    Summary

    Stay away from any product that charges top dollar but cannot properly do support.

    Reply to this review

    Was this review helpful? (3) (0)

Results 1-9 of 9

Add Your Review

Log in or create an account to post a review.
You are logged in as . Please submit your review for IDrive Online Backup 6.0.0.12
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Submit your reply

Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

cancel

E-mail this review

Submit cancel

Report offensive content

If you believe this comment is offensive or violates the CNET's Site Terms of Use, you can report it below (this will not automatically remove the comment). Once reported, our staff will be notified and the comment will be reviewed.

Select type of offense:

Offensive: Sexually explicit or offensive language
Spam: Advertisements or commercial links
Disruptive posting: Flaming or offending other users
Illegal activities: Promote cracked software, or other illegal content
Submit cancel

See more CNET content tagged:

Previous Versions:

Error

close

ERROR MESSAGE

If you think this is an error, please contact CNET TechTracker Support for further assistance.

Ok

Running Request

close

loading

Smart Install Software

close

CNET TechTracker will now automatically install software without requiring further action by you. (Note: This feature automatically accepts associated EULAs and third party applications on your behalf.)

You have selected the following software to Smart Install:

CNET TechTracker will attempt to install this software without interrupting you again. If an application requires manual installation, CNET TechTracker will download the installer and prompt you to take further action.

Proceed with Smart Install?

Confirm Standard Install Cancel

Submit a problem report for IDrive Online Backup

close

Please describe the problem you have with this software. This information will be sent to our editors for review.

Problem:

The CNET Installer isn't working as expected

The download link does not work

The software has a newer version

The software contains malware

Other

Description:

Please select a feedback type.

Please enter a description.

Submit Problem Report

Problem Report submitted

close

Thank you for submitting a problem report! The Download team is committed to providing you with accurate software information.

OK

Installed

Smart Install

About CNET Installer

The CNET Download.com Installer is a tiny ad-supported stub installer or "download manager" that helps securely deliver your downloads from Download.com's servers. We also include offers for carefully screened software that complies with Download.com Software Policies as part of our Installer process. Learn more

IDrive Online Backup