Help Desk Authority

Help Desk Authority


Average User Rating:
3.3
out of 17 votes
See all user reviews

Quick Specs

Version:
8.1 build 221
File Size:
59.71MB
Date Added:
June 04, 2009
Price:
Free to try (30-day trial); $995.00 to buy (Buy it now)
Operating Systems:
Windows 2000/XP/Server 2008
Total Downloads:
13,933
Downloads Last Week:
4
Product ranking:
Additional Requirements:
Not available

Publisher's Description

Screenshots

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All User Reviews
  • All Versions:

    3.3

    out of 17 votes

    • 5 star: 8
    • 4 star: 2
    • 3 star: 0
    • 2 star: 1
    • 1 star: 6
  • Current Version:

    3.0

    out of 4 votes

    • 5 star: 2
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 2
  • My rating:

    0 stars

    Write review

    Results 1-4 of 4

  • 5 stars

    "I really love this software!"

    January 17, 2011   |   By HelpChick

    Version: Help Desk Authority 8.1 build 221

    Pros

    so easy to use! drag and drop customization

    Cons

    none that we found so far

    Summary

    like helpbabe's review, we too were using another vendor's and so unhappy. We made the switch a few months ago and our whole team couldn't be happier.

    Reply to this review

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  • 5 stars

    "THIS IS THE BEST TICKETING SOFTWARE HANDS DOWN!!!!"

    January 17, 2011   |   By helpbabe

    Version: Help Desk Authority 8.1 build 221

    Pros

    ease of use, customization capability, numerous databases supported at no charge

    Cons

    didnt buy it sooner and wasted major dollars on a marketing genius (TI)

    Summary

    without a doubt this is the best ticketing system out there for the price....my company used (TI) for over 8 years/ The functionality in Help Desk Authority blows it away....what was really cool was the fact that we didn't have to start from scratch...we were able to take our ticket history into help desk authority.

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  • 1 stars

    "2 years of frustration with this product"

    September 10, 2009   |   By crzytech

    Version: Help Desk Authority 8.1 build 221

    Pros

    it's better than nothing

    Cons

    clunky, bad customer support, required to implement too many workarounds in base infrastructure to get the product to work

    Summary

    we bought this product 2 years ago and are now on 8.1 build 221. None of the features have worked properly since the first version we got, and with the latest version lost a significant amount of functionality from the syncronization tool. I've worked with open source products that were easier to use and less crappy. I would never recommend this product to anyone, like someone said above there are tons of other programs to use that offer the same or better functionality--use one of them.

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  • 1 stars

    "A headache waiting to happen."

    July 23, 2009   |   By inception

    Version: Help Desk Authority 8.1 build 221

    Pros

    nothing to brag about.

    Cons

    You must own crystal to get any decent reports. The standard reports are garbage. The support will leave you hanging for days without any solid advice. We bought, tried, got sick from all the problems, and are now migrating to another program.

    Summary

    There are hundreds of great programs out there to support a help desk. Choose another one. This one will bring you only frustration.

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  • Results 1-4 of 4

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