Features
-
License:
Free to try; $995.00 to buy (Buy it now)
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Editor's Rating:
Not rated
- Average User Rating:
-
Downloads:
13,066
- Operating Systems:
Windows Server 2008, Windows 2000, Windows XP
- Additional Requirements:
No additional requirements
- Limitations:
30-day trial
- Date Added:
June 04, 2009
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Previous Versions:
Publisher's description of Help Desk Authority
Now part of ScriptLogic's award winning, desktop management offering. Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Components are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, e-mail receive, and asset management.
Version 8.1 build 221 includes an updated dashboard view, new asset management integration with Desktop Authority and the HDAsset inventory component.
- See more CNET content tagged:
- Microsoft Windows,
- Microsoft Windows Active Directory,
- ScriptLogic Corp.,
- integration
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User reviews
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