Manage updates with the Download AppPublisher's Description
From ScriptLogic Corporation:
Now part of ScriptLogic's award winning, desktop management offering. Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Components are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, e-mail receive, and asset management.
Version 8.1 build 221 includes an updated dashboard view, new asset management integration with Desktop Authority and the HDAsset inventory component.
What's new in this version: Version 8.1 build 221 includes an updated dashboard view, new asset management integration with Desktop Authority and the HDAsset inventory component.
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All versions:
3.2 starsout of 16 votes
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Current version:
3.0 starsout of 4 votes
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My rating:
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Results 1-4 of 4
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"I really love this software!"
Version: Help Desk Authority 8.1 build 221
Pros
so easy to use! drag and drop customization
Cons
none that we found so far
Summary
like helpbabe's review, we too were using another vendor's and so unhappy. We made the switch a few months ago and our whole team couldn't be happier.
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"THIS IS THE BEST TICKETING SOFTWARE HANDS DOWN!!!!"
Version: Help Desk Authority 8.1 build 221
Pros
ease of use, customization capability, numerous databases supported at no charge
Cons
didnt buy it sooner and wasted major dollars on a marketing genius (TI)
Summary
without a doubt this is the best ticketing system out there for the price....my company used (TI) for over 8 years/ The functionality in Help Desk Authority blows it away....what was really cool was the fact that we didn't have to start from scratch...we were able to take our ticket history into help desk authority.
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"2 years of frustration with this product"
Version: Help Desk Authority 8.1 build 221
Pros
it's better than nothing
Cons
clunky, bad customer support, required to implement too many workarounds in base infrastructure to get the product to work
Summary
we bought this product 2 years ago and are now on 8.1 build 221. None of the features have worked properly since the first version we got, and with the latest version lost a significant amount of functionality from the syncronization tool. I've worked with open source products that were easier to use and less crappy. I would never recommend this product to anyone, like someone said above there are tons of other programs to use that offer the same or better functionality--use one of them.
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"A headache waiting to happen."
Version: Help Desk Authority 8.1 build 221
Pros
nothing to brag about.
Cons
You must own crystal to get any decent reports. The standard reports are garbage. The support will leave you hanging for days without any solid advice. We bought, tried, got sick from all the problems, and are now migrating to another program.
Summary
There are hundreds of great programs out there to support a help desk. Choose another one. This one will bring you only frustration.
Results 1-4 of 4
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