- Quick specs
- Price: Free to try (30-day trial); $995.00 to buy (Buy it now)
- Operating system: Windows Server 2008, Windows XP, Windows 2000
- Date added: June 04, 2009
- Total Downloads: 13,152
- Downloads last week: 9
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- Average user rating: stars out of 14 votes
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Publisher's description
From ScriptLogic Corporation :Now part of ScriptLogic's award winning, desktop management offering. Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Components are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, e-mail receive, and asset management.
Version 8.1 build 221 includes an updated dashboard view, new asset management integration with Desktop Authority and the HDAsset inventory component.
What's new in this version:
Version 8.1 build 221 includes an updated dashboard view, new asset management integration with Desktop Authority and the HDAsset inventory component.
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User reviews
- Average user rating: 0 stars Not yet available
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This software version | All versions -
Version: Help Desk Authority 8.1 build 221
"2 years of frustration with this product"
Pros: it's better than nothing
Cons: clunky, bad customer support, required to implement too many workarounds in base infrastructure to get the product to work
Summary: we bought this product 2 years ago and are now on 8.1 build 221. None of the features have worked properly since the first version we got, and with the latest version lost a significant amount of functionality from the syncronization tool. I've work... read more >>
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Version: Help Desk Authority 8.1 build 221
"A headache waiting to happen."
Pros: nothing to brag about.
Cons: You must own crystal to get any decent reports. The standard reports are garbage. The support will leave you hanging for days without any solid advice. We bought, tried, got sick from all the problems, and are now migrating to another program.
Summary: There are hundreds of great programs out there to support a help desk. Choose another one. This one will bring you only frustration.
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