Help Desk Authority

Help Desk Authority

Average User Rating:
3.3
out of 17 votes

Quick Specs

  • Version:
    8.1 build 221
  • Total Downloads:
    13,987
  • Date Added:
    June 04, 2009
  • File Size:
    59.71MB
  • Downloads Last Week:
    9
  • Operating Systems:
    Windows 2000/XP/Server 2008

Publisher's Description

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User Reviews
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Results 1–4 of 4

5 stars

"I really love this software!"

January 17, 2011  |  By HelpChick

 |  Version: Help Desk Authority 8.1 build 221

Pros

so easy to use! drag and drop customization

Cons

none that we found so far

Summary

like helpbabe's review, we too were using another vendor's and so unhappy. We made the switch a few months ago and our whole team couldn't be happier.

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5 stars

"THIS IS THE BEST TICKETING SOFTWARE HANDS DOWN!!!!"

January 17, 2011  |  By helpbabe

 |  Version: Help Desk Authority 8.1 build 221

Pros

ease of use, customization capability, numerous databases supported at no charge

Cons

didnt buy it sooner and wasted major dollars on a marketing genius (TI)

Summary

without a doubt this is the best ticketing system out there for the price....my company used (TI) for over 8 years/ The functionality in Help Desk Authority blows it away....what was really cool was the fact that we didn't have to start from scratch...we were able to take our ticket history into help desk authority.

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1 stars

"2 years of frustration with this product"

September 10, 2009  |  By crzytech

 |  Version: Help Desk Authority 8.1 build 221

Pros

it's better than nothing

Cons

clunky, bad customer support, required to implement too many workarounds in base infrastructure to get the product to work

Summary

we bought this product 2 years ago and are now on 8.1 build 221. None of the features have worked properly since the first version we got, and with the latest version lost a significant amount of functionality from the syncronization tool. I've worked with open source products that were easier to use and less crappy. I would never recommend this product to anyone, like someone said above there are tons of other programs to use that offer the same or better functionality--use one of them.

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1 stars

"A headache waiting to happen."

July 23, 2009  |  By inception

 |  Version: Help Desk Authority 8.1 build 221

Pros

nothing to brag about.

Cons

You must own crystal to get any decent reports. The standard reports are garbage. The support will leave you hanging for days without any solid advice. We bought, tried, got sick from all the problems, and are now migrating to another program.

Summary

There are hundreds of great programs out there to support a help desk. Choose another one. This one will bring you only frustration.

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Results 1–4 of 4

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Full Specifications

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What's new in version 8.1 build 221
Version 8.1 build 221 includes an updated dashboard view, new asset management integration with Desktop Authority and the HDAsset inventory component.
General
Publisher ScriptLogic Corporation
Publisher web site http://www.kemma.com
Release Date June 01, 2009
Date Added June 04, 2009
Version 8.1 build 221
Category
Category Business Software
Subcategory Help Desk Software
Operating Systems
Operating Systems Windows 2000, Windows, Windows Server 2008, Windows XP
Additional Requirements None
Download Information
File Size 59.71MB
File Name HDA.exe
Popularity
Total Downloads 13,987
Downloads Last Week 9
Pricing
License Model Free to try
Limitations 30-day trial
Price $995

Previous Versions:

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