FireStarter Helpdesk 2.31

• Quick specs
• Price: Free to try $995.00 to buy
• Operating system: Windows 95, Windows Me, Windows NT, Windows XP, Windows 2000, Windows 98
• Date added: January 11, 2002
• Total Downloads: 15,987
• Downloads last week: 12
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Publisher's description

FireStarter Helpdesk is a help desk system that offers integration with existing database technologies. It can track internal and external customer calls, service-level agreements (SLAs), resources and resource assignments (who has what, where, and when), purchase requests and orders, and other relevant issues. As for reporting features, FireStarter includes more than 50 prewritten Crystal Reports, a built-in OLAP data warehouse for ""slice-and-dice"" analysis, and a management dashboard that lets you track vital statistics. It also comes with an escalation agent module that allows the priority of calls to automatically change based on your help desk operation's rules, and can automatically operate over Microsoft SQL Server, giving you unlimited scalability for the future.

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