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Ancestry.com Family Tree Maker for Mac 2 makes it easy to create and share your family tree. With a membership to Ancestry.com included, you'll have FREE access to 5 billion U.S. historical records, photos, news stories and other family trees. Collaborate with the largest, most active family history community in the world. You could easily find other members researching your ancestors and if you do, compare notes and discover more together. Beginners enjoy Ancestry.com Family Tree Maker's easy navigation, tree-building tools and search capabilities to quickly grow their family tree. Experts appreciate the program's robust feature set. Sync Family Tree Maker on the desktop and online Ancestry.com trees to keep trees up-to-date wherever you are using TreeSync. Build your tree using Family Tree Maker and upload it to Ancestry.com. Whether you're working online or on your desktop, you can always keep your trees in sync with just the click of a button. (Even update your tree using our FREE iPhone and iPad apps) Share your tree with other family members and choose who can update it. New in this version: TreeSync - access and update your family tree anytime and anywhere. When you link a desktop and online tree together, you can update either tree and then synchronize those changes into the other tree. Other new features include: combined family view, image capture function to insert an image from iSight camera, new chart backgrounds, OS X Lion full screen mode support.
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All versions:
1.0 starsout of 1 votes
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Current version:
1.0 starsout of 1 votes
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"Denial of refund; Poor synchronization w/ Ancestry.com"
Version: Family Tree Maker 21.2.2.415
Pros
Family Tree Maker for the Mac 2 is one of the most popular genealogy software packages available.
A six month cost-free trial of Ancestry.com is offered.
Print options for FTM for the Mac 2 are much better than for (sister) family trees constructed on Ancestry.com.Cons
I found false the stated claim of complete satisfaction and refund. I returned the software within the 60 day period to Avanquest. Six weeks after receiving my post-paid manuals, disks, and forms, the company claimed they mailed a refund check (they had not processed the credit card purchase). That check was never received. Three subsequents requests for a replacement check have gone unacknowledged and unheeded. Using the company's website and other Internet information, I have been unsuccessful in identifying any individual in customer support or on the refund team who can aid in my request. An online chat with a company representative yielded the following: "Once there is no return check from us, we cannot reissue a replacement check." So much for complete satisfaction.
A second con is that the synchronization and replication of associated data are quite poor between trees constructed online at Ancestry.com and those maintained on the customer's computer.Summary
Customer support for this product is too poor to recommend its purchase. Those risking the purchase of this software would do best by buying it from the manufacturer, using a credit card for the purchase that might be credited in the event of later requesting a refund.
I found poor my strategy of using Family Tree maker to maintain printable off-line backups of tree(s) created on-line at Ancestry.com.
