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From Magnoware Systems:
DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, and file attachments. DataTrack System improves productivity and workflow by automating the administration of service and support activities. Its automation subsystem consolidates and simplifies help desk tasks, such as work order escalation and routing, into one tool.
What's new in this version: Version 3.5.9908.1 added color labeling for work requests and improved responsiveness and keep-up-to-date with automated email notifications.
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All versions:
3.9 starsout of 15 votes
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Current version:
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"Damn good support software!"
Version: DataTrack System 3.5.8409.2
Pros
Clean cut interface, personable support team, good price, feature rich and easy setup.
Cons
The evaluation was only for 14-days, but we did receive an extension after inquiring about it.
Summary
Nothing else out there comes close to the price for the same features.
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"Great experience, great price."
Version: DataTrack System 3.5.8409.2
Pros
We?ve gone from a disorganized technical support nightmare that used three different pieces of expensive software, to an organized, efficient help desk once we implemented the DataTrack System. Definitely recommend this software.
Cons
Active directory integration could use a few more configuration options.
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"Overall - Terrific software!"
Version: DataTrack System 3.5.8256.7
Pros
Great price, easy to configure, small file size, loads data quickly - does what it says it does out-of-the-box. Super easy to track who's doing what and create custom reports.
Cons
Although there is a pretty good web client, I would like to see this brand take their interface to a browser-only application and host my data without a local server needed.
Summary
Awesome team of support reps and software developers to work with. Whenever I make a suggestion or report an issue, it shows up in an update by the end of the month. Not overloaded with features - as my business grew I was able to add the features that we needed through optional plugins. Recommended.
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"Excellent tracking product"
Version: DataTrack System 3.0.7794.7
Pros
GREAT interface
easy to use
lots of features
easy to setup
great integration with microsoft productsCons
email based support mainly, but the product works great so we haven't run into any issues
Summary
We haven't run into any issues and have been using datatrack for 6 months or so now and for the price, you really can't find anything out there that has its features. We looked at zendesk but read various reviews of their support being terrible, so we chose datatrack. We're satisfied
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"Very Bad Service"
Version: DataTrack System 2.5.2617
Cons
i purchased over $1000 worth of software and taddjin maghi of magnoware has not given me working access code. i have emailed and phoned them many, many, many times and guess what no response!!!! i would recommend that you remove from your list of downloads, as they paint you a BAD picture!!!!!!
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"2 years in use"
Version: DataTrack System 2.5.2617
Pros
After 1 year of extreme unreliability (several complete rebuilds), their SE actually works. We have passed 2500 user work orders through the system.
Cons
They refuse to answer support. at one point I tried for 6 months. 50 calls, 50 emails, 50 form submissions. Nothing. Here is the skinny now, I put my client on a new computer and it WONT register!!! Basically its dead in the water now for us if we have to rebuild the server. $1500 wasted. We are taking legal action now.
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"Not a bad product - HORRIFIC support"
Version: DataTrack System 2.5.2617
Pros
It's a reasonably priced Helpdesk tool that functions fairly well. Some bugs in the email notifications, but on the whole, we like the product. Be prepared to go it alone, as there is absolutely NO support.
Cons
Support is non-existent; Nada, None, I have placed 3 calls, 3 or 4 trouble tickets and 3 or 4 emails. I have yet to receive a response. They also charged me a $349.99 fee erroneously when I was browsing their site, looking for the cost of additional desktop licenses. Mastercard may shut them off if they don't resolve it.
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"Decent product with no support from Magnoware"
Version: DataTrack System 2.5.2617
Pros
Ability to track and route work orders as well as options for web viewing, ability to add articles, notes, knowledgebase.
Cons
I have had the product 12 months and have several bugs. Magnoware literally refuses to return requests for help, either via email or telephone. They have my money, but will not support the product AT ALL.
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"Excellent Tracking Solution"
Version: DataTrack System 2.0.6479.3
Pros
Complete, well thought-out features. Great Support team.
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"Excellent help desk app"
Version: DataTrack System 2.0.6479.3
Pros
Great interface, nice features and is to learn
Cons
Web client is mainly for end users, but can be used for techs, too.
