Pros
Full customer Display
Cons
The whole system expect problems, increased theft, & no tech support
Summary
We operate several very busy food stores as well as many other business we had Cash Register Express installed in one of our busiest location ( BIG MISTAKE ) hoping it we improve customer transaction times, better control inventory, and overall cut theft / losses. This company has alot of great ideas and tout's alot of great features but let me tell you 90% do not function as they are suppose to this software actually creates more opportunity for theft as well as slows don transaction time and that is if the system doesn't crash every hour & the tech support is terrible and top that off the charge $1500 a year for support or they will hang up on you then when you pay support there staff corrupted our database and almost lost our complete inventory database bringing an entire location almost to a close which would have results in 10's of thousands of loss revenue overall stay far away we tested so many systems and chose this as we believed there fraudulent statements on there sites about features that do not work.
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Pros
Cheap and easy to navigate.
Cons
Faulty software, issues with computations don't depend on the software you have to double check the transactions or else you will find yourself with great loses. Horrible customer support.
Summary
Pay a little more and get a professional software and save yourself frustration. You get what you pay for.
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Pros
NOTHING. I Can't believe DELL would do business with these people
Cons
Everything. The software is so horribly set up. The Tech support is in India, takes forever to talk to someone and their account managers are extremely rude
Summary
Do not.. I repeat.. do not buy. you will be regretting it horribly like i have.
Updated on Nov 3, 2011
POS Support Specialist. You are out of your mind. You're no better than some small time street hustler stealing an old lady's purse. 9 out of 10 people that deal with PCamerica hate them with a passion. You need to start selling some other software.
I repeat people. Do not buy PCamerica. They are a scam.
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Reply by pcamericaiscrap on December 27, 2013
Hello,
I have had PCAmerica for 3 years and I agree with you completely! They are the absolute worst! Do you have a suggestion for an alternative? I have had enough!
Reply by POS_Support_Specialist on September 13, 2011
I can feel your pain on the difficult setup. Using any POS, the hardest part is the initial setup, which pcAmerica doesn't do the best job of supporting.
I am a former employee of theirs who presently resells their software, and a few other software packages, and has a large book of satisfied customers including a small corporate chain. Contact me at Dsteyskal@bdecomputer.com and I can take a look into what is giving you difficulty.
Pros
I guess it works most of the time. It is a basic pointy of sale system. For the money there is many other options out there.
Cons
Setting up the software is horrible. There support hung up on us three times. Prepare to be on hold 15-20 minutes when you call support. We were getting an error and was told to bad we can't fix it.
Summary
Day 1
We downloaded the entire newest release off their website. It's a large download, about 170MB, so be prepared to wait. After the download we ran the executable. It installed some required components and after a reboot it finally got to the software installation. Everything before was straight forward and completed just fine, by what we can tell. As soon as the software started the install we ran into an issue that required us to re-downloaded the software. After being on hold for about 10 minutes we finally came through to their support. Their support provided a different site to download the "latest" release. After the download again we had issues. We contacted support and after about 20 minutes we were able to get some on to remote into the system. They connected and got the installation going after two other support members helped. Great, now the software is running! So we thought. I called it quits for the day and figured I'd start fresh in the morning.
Day 2
I was thinking that night that it was possible a Windows issue that was causing all the problems. I decided to load the software on another machine and guess what, same problem. I called support again to straighten out the issue on the system I had been working on the previous day. After several failed attempts from two support members we finally got it up.
Day 3
We hadn't really used other than adding a couple of items and departments. We knew how to use it since we already owned an old version of it. We were getting some "spontaneous" errors and we decided to call support. It wasn't urgent I must admit, but it was annoying. Luckily we were working on this system that wasn't being used on a working store or else I probably would be around to write this review... my boss would kill me. :)
What really motivated me to write this review was that I called their support on three different occasions. Every time I was put on hold for 15-20 minutes and surprisingly I was hung up on all three times after a 30 second please wait form the support members. I finally got a hold of someone that knew what they were doing. They logged into the system and got it working.
I don't know how Dell can even consider these guys as a partner. I would think that such a great company would do some type of checkup on their partners.
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Reply by pcamericaiscrap on December 27, 2013
Hello,
I have had PCAmerica for 3 years and I agree with you completely! They are the absolute worst! Do you have a suggestion for an alternative? I have had enough!
Reply by POS_Support_Specialist on September 13, 2011
Support is done over VOIP lines so occasionally they will have "cutouts". Could also be a mistake with their phone sets as I have hung up on a customer on my smart phone by accident, or more realistically my fat face hits the hang up button.
While connecting to support is tough and communication can be a struggle at times, they do thoroughly address problems.
If you want someone familiar with the software to take a look at the problems you are having contact me at Dsteyskal@bdecomputer.com
Good luck and good computing.
Pros
good features when they work
Cons
every time they upgrade, new problems occur which they will tell you are your fault then after 2 years and an upgrade they are magically fixed. Tech support never knows if you are paid up and the salesman Tony Scarpa takes days to get back to you.
Summary
Tech support is horrible and sales are slow to respond when you need help
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Reply by pcamericaiscrap on December 27, 2013
Hello,
I have had PCAmerica for 3 years and I agree with you completely! They are the absolute worst! Do you have a suggestion for an alternative? I have had enough!
Reply by POS_Support_Specialist on September 13, 2011
Ah Mr Scarpa, that is why I am happy to work with Mr Sheridan. Rule of thumb with the pcA software is to never upgrade unless there is an issue. Most of the time new features don't fit into present operations, they require you to change your business operations to make them work. If you are in the black, customers are happy and employees are efficient do not allow any updates, upgrades, patches, ect.
Pros
Works with a touch screen
Cons
Paid $12,000 for system with CRE with tech support, tech told me I really didn't want help, just wanted to bother them and to f*** off, substandard program, crashed again now must pay $1200 for tech to get working - WARNING
Summary
Warning: PC America / CRE will not provide the tech supprt you pay for which is must needed as the software continually crashes, Even if you pay for the program you must contact them again for registration numbers as you never own a hard copy of the program. As a result they can charge you again for the program if you ever have a virus or system crashes. There are better programs out there that is not full of errors and will deliver as promised.
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Reply by pcamericaiscrap on December 27, 2013
Hello,
I have had PCAmerica for 3 years and I agree with you completely! They are the absolute worst! Do you have a suggestion for an alternative? I have had enough!
Reply by intlpos on December 21, 2009
Sorry for the trouble you had with CRE, but you might have gotten it from an unscrupulous reseller. Call me at 866-468-5767, we are the top distributor for CRE in the US and will give you a month of free support. If your hard drive crashes and need new numbers we will never ask you to pay; that's just wrong.
Pros
none worthy to mention
Cons
Reports for individual cash registers are retarded
Customer service sucks, unreliable if you are running a business. Only have the support staff know what they are actually doing.
Summary
I already had problems with this software with end of day reports. Their reports dont give you totals for each register, you have to go print another report to find that information. The thing that really pissed me off was when I entered in 8 hours of data just to find that it was not correctly synced with the server. I called to ask them if they could help me merge it, which i dont think is extremely difficult, they literally told me "you are fucked". When I got angry, he called me a smartass. Am I not the customer here? I feel that i have been mistreated. My account manager never responds to my requests and when we do talk, he argues with me. I have never witnessed a company SOO badly ran. I am going to switch as soon as i get the chance. Please save yourself the money and go with something a little more expensive. This software is not even worth $50
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Pros
Is the product sufficient for a one station clothing retail store? Just want easy checkout and inventory lists, and updates on low stocks.
Cons
Please any help would be appreciated.
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Pros
Neat interface, pretty screens but the software will not support a real restaurant or complex store.
Cons
I just read the earlier review and have to agree that the software just plain doesn't work. I had a friend take a look at it after we couldn't get orders printed to the kitchen or bar and the it kept losing product information. He's a professional and talked about printer tables but I didn't understand him. Basically, he said that if we had a pizza shack it would work with one station and one printer. With 5 stations and printers where they need to be in a real restaurant, the PCAmerica product just can't do it. Calls for support were answered by people who didn't know or care. I'm also going to move on to another system but I feel cheated by an unethical company that got my money and that didn't give a damn.
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Pros
There is little to like about any product that does not work. It has a nice interface but drops data, won't address printers and there is no knowledgeable support. The company has a great webiste but does not answer e-mail or phone complaints. Not much to like after a several thousand dollar investment.
Cons
We bought the POS including 5 copies of the software. Our IT person spent a bunch of hours trying to set it up with no luck in establishing the database and no luck in getting the printers to work properly. PCAmerica, the company that authors the software sent us to Dell and Epson but both companies told us we had software problems. We spent dozens of hours on the phone with no luck and the company refused to offer on-site help because we bought it from Dell - their dealer. We are abandoning the software and taking a $3,000 loss. Don't even bother to look at it.
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