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CamVerce

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All User Reviews
  • All versions:

    2.3 stars

    out of 3 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 2
  • Current version:

    1.0 stars

    out of 1 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 1
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Results 1-1 of 1

  • 1.0 stars

    "It only recorded a black Screen"

    November 9, 2013  |   By TeaRay

    Version: CamVerce 1.95

    Pros

    Hard to say

    Cons

    Customer Support

    Summary

    After three installation tries, all three recording modes only recorded a black screen. On several occasions when I tried to open Camverce, a pop up message said that it was already running. There was no indication of it running anywhere. It wasn't listed in the task bar, sys tray or in task manager. I had to reboot in each case.
    Innoheim's customer support is the worse I've ever dealt with. Information in their online support data base is lacking. The Camverce user forum link listed in the help menu is a dead link.( Error 404: NOT FOUND!) Their web page support request form says they will respond within 12 hours but not in my case. I submitted two requests over two days. After no response on day 4, I called the vendor and made my first request for a refund. They instead gave me an email address for Innoheim liteCam support to try which I did.
    There is no telephone number to contact them with either by the way!
    liteCam Support respond to my email the next day asking for my system information which I sent. They wanted me to set up an appointment to go to some web page that they would later provide me the URL to and then remotely connect to my PC, if I was comfortable with that. I was not! Not having much confidence in them at this point, I gave them my telephone number since they ignored my request for theirs and asked them to call me. Well, they never did. On day seven, I made another request to the vendor for a refund and that is now in the works.
    One thing that I came up with on my own was that I suspect the recording problem may be associated with the automatic hardware acceleration that Camverce performs. When installed on Windows 7, it's an automatic function and there is no manual setting for it.

    Updated on Nov 24, 2013

    update: I did receive a call from someone at Camverce on day 11. They apologized for taking so long to get back with me.

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