Used Remote Assistance Helper for Windows?


Editors’ Review

Download.com staff
Remote Assistance Helper provides IT professionals with a real-time list of available machines, simplifying remote support by eliminating the need to track machine names.
  • Pros

    • Presents a real-time list of available machines on the Domain or Workgroup.
    • Automatically connects to selected remote machines via Remote Assistance or Remote Desktop.
    • Requires no software installation on remote machines.
    • Features a new tabbed user interface in version 2.5.
    • Includes management tab, Restart/Shutdown, and Ping features.
  • Cons

    • Primarily designed for Windows XP Pro.
    • Requires manual lookup if machine names are not readily available.

Used Remote Assistance Helper for Windows?


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Full Specifications

GENERAL
Release
Latest update
Version
2.5
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 10
  • Windows XP
Additional Requirements
Windows XP/2003 Server
POPULARITY
Total Downloads
5,913
Downloads Last Week
0

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User Reviews

5/5

1 User Votes


Developer’s Description

Keep track of the remote computers that need support.

Windows XP includes 2 very useful tools, Remote Assistance and Remote Desktop, for providing remote assistance and control of machines. What they are lacking is an easy way to keep track of the machines that need the support. Until now, you had to either know the machine name or look it up when it became necessary to connect to the remote desktop. Remote assistance Helper was created to eliminate the need to keep track of each name by presenting the IT professional with a real-time list of machines that are available on the Domain or Workgroup. Just select a machine from the list and choose either Remote Assistance or Remote Desktop to be automatically connected to the remote machine. And best of all, since it relies on functionality already built into Windows XP Pro, there is no need to load any software on the remote machine.

Version 2.5 has new tabbed user interface, management tab, Restart/Shutdown, and Ping on the remote machines.


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