inContact Supervisor On-The-Go for iOS

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Developer’s Description

inContact, Inc.s Supervisor On-The-Go application enables you to monitor, manage and maintain your Contact Center operation quickly and easily from...

inContact, Inc.s Supervisor On-The-Go application enables you to monitor, manage and maintain your Contact Center operation quickly and easily from your mobile device. Providing real-time data in context of your center, Supervisor On-The-Go automatically identifies outliers, and enables you to take immediate action from where ever you may be. With Supervisor On-The-Go the inContact platform becomes fully integrated with the on the move workflow of contact center supervisors. -Real Time Data for Skills, Agents and Contacts-Smart filter and sort system to identify SLA needs-Manage Skills and make real time adjustments on the fly -Easily identify user needs and take action to maximize occupancy -Easily react to SLA needs and take action to balance out your operation