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Editors’ Review

Download.com staff

HP Print and Scan Doctor is a free utility for stubborn print and scan faults. It runs automatic diagnostics and connection repair to detect broken links, then guide fixes. Focusing on remediation over configuration, it reduces downtime and restores reliable output without digging through complex settings.

When jobs jam or captures fail, HP Print and Scan Doctor shows pass-fail results with actions to apply. It performs print queue reset to clear clogged tasks and validates scan paths so devices respond properly. Lightweight by design, it centers on repair workflows rather than bulky management suites to keep maintenance predictable and consistent.

Fixing printers without the guesswork

HP Print and Scan Doctor walks devices through targeted checks that matter in real-world breakdowns. After discovery, it runs driver check routines, a scan test to verify acquisition paths, and confirms spooler health before recommending retries. This sequencing mirrors how support triages faults: isolate connectivity, validate drivers, clear queues, then retest. Because steps are scripted, outcomes are repeatable and easy to confirm, reducing guesswork during stressful outages.

Performance hinges on quick diagnostics and unambiguous feedback. The tool’s status indicators highlight what passed and what failed so users can act without reading logs. Often, network troubleshooting restores communication within a single guided session. Limits remain: it services only branded devices and cannot fix hardware faults, firmware locks, or unsupported workflows. The utility is now retired; vendor guidance points users to the Diagnose & Fix flow in HP Smart.

As a maintenance companion, it pairs well with modern suites while keeping focus on repair. Those needing broader management can compare the Diagnose & Fix flow in the HP Smart app or device-specific tools from other vendors such as Brother Print&Scan. These alternatives handle setup and monitoring, while this utility excels at surgical fixes — clearing queues, validating scans, and confirming drivers when convenience matters, provided connectivity is intact.

  • Pros

    • Guided diagnostics and step-by-step fixes
    • Clears queues and validates scan paths
    • Clear pass-fail status indicators
  • Cons

    • Retired; vendor recommends HP Smart
    • Works only with branded devices
    • Cannot overcome hardware or firmware faults

Bottom Line

A small tool that saves time

HP Print and Scan Doctor remains a handy, lightweight troubleshooter for restoring printer and scanner reliability through guided checks and targeted fixes. It suits users who want fast, repeatable remediation without digging into complex settings. Given its retirement, it is best used where already available; otherwise, follow vendor guidance and move to HP Smart’s Diagnose & Fix for ongoing support and comparable repair workflows that keep routine maintenance simple.

What’s new in version 5.2.1.002

  • Directs users to the Diagnose & Fix workflow in the HP Smart app
  • Latest widely distributed build observed from reputable distributors


Explore More


Full Specifications

GENERAL
Release
Latest update
Version
5.2.1.002
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 8
  • Windows 10
  • Windows 7
Additional Requirements
None
POPULARITY
Total Downloads
92,526
Downloads Last Week
229

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Last Updated


Developer’s Description

By HP
Resolve printing and scanning problems with HP devices.
HP Print and Scan Doctor is a free tool for Windows to help resolve printing and scanning problems.Download HP Print and Scan Doctor. When this link is clicked, HP Print and Scan Doctor is downloaded to your computer using your Internet browser. The file is approximately 10MB in size. After the download and installation completes, HP Print and Scan Doctor opens. Click Start on the Welcome screen. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed, and then click Retry. Select your printer, and then click Next. If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry. Depending on your issue, click either Fix Printing or Fix Scanning.

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