Icon of program: Freshservice

Freshservice for iOS

Download now

Used Freshservice for iOS?

Freshservice Analysis

AI Assisted Content ·

Not written by CNET Staff.

Freshservice is a productivity application designed for businesses to streamline their IT service management processes. This free program allows users to manage incidents, track changes, and handle service requests efficiently. With an intuitive interface, it supports ticketing systems, making it easier for teams to collaborate and resolve issues promptly. The app also provides features for asset management and reporting, enhancing overall productivity.

Compatible with iOSand above, Freshservice is available in multiple languages, including English, Spanish, and German. The current version is 3.9.3, which includes updates that improve user experience and functionality. As a cloud-based solution, it enables users to access their service desk from anywhere, making it a versatile tool for businesses looking to optimize their IT operations.

Enlarged image for Freshservice
Freshservice 0/1
Icon of program: Freshservice

Freshservice for iOS

Download now

Used Freshservice for iOS?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
9.9
OPERATING SYSTEMS
Platform
iOS
Operating System
iOS 16.4
POPULARITY
Total Downloads
12
Downloads Last Week
0
Report Software

Last Updated

Developer’s Description

By Freshdesk
Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top...
Freshservice is a plug and play ITIL service desk on the cloud. Integrated with several popular apps, it puts a refreshing user experience on top of powerful ticketing and asset management capabilities; it has been built from the ground up to be extremely user friendly. In addition to core functionalities like Incident, Problem, Change, Release and Asset Management, Freshservice also lets you put your knowledge base on the cloud. Freshservice empowers users to fix most issues on their own to reduce workload on agents. Agents can keep track of assets and dependencies easily to foresee change impact. Problems and incidents can be recorded and addressed with minimal fuss. Freshservice also introduces agents to the the fun side of IT management with the gamified Freshservice Arcade. Watch your teams productivity go up as they compete with each other to resolve tickets and solve problems as fast as they can.Key featuresa) Push notifications to alert agents to new tickets & any updates on their tickets, enabling agents to manage their tickets quickly & keep response times low.b) Respond to tickets, assign to agents, change priority, merge tickets, mark as spam or send them to trash right from your iPhone/iPad.c) Stay on top of tickets that matter the most with 9+ default views and unlimited custom views. Choose whether you want to solve the newest problem first or the most urgent one.d) Create new tickets, choose scenarios to execute and log times spent on a ticket on the fly. Take your support desk everywhere you go.e) Insert canned responses when needed and attach files as necessary, directly from your device .f) Add private notes that only other agents can see, forward tickets, or just stay in the loop as a watcher.g) Search your list of customers or the right solution in your knowledge base for a question or for that one ticket that you know has popped up earlier somewhere.h) Get a quick overview of your help desk with a summary of open tickets, overdue tickets, and tickets due today.i) Requesters can access the service catalog and even place and track service requests on the go.j) Update all the details for assets from the mobile app.
Download.com
Your review for Freshservice
Download.com

AI Assisted Content Disclosure

Content created and reviewed by Softonic with information obtained from Freshdesk, using AI.

CNET's editorial team was not involved in the creation of this content. Opinions, analysis and reviews were not provided by CNET.