Conversocial for Webware

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Developer’s Description

Prioritize critical conversations and manage them efficiently at scale.

Conversocial is a cloud solution that enables businesses to manage social media as a large-scale customer service channel. Our Priority Inbox uses a machine-learning prioritization engine, combining natural language processing and analysis of your historic responses so that agents can find the customer messages that need a response. Conversocial's intuitive, user-friendly interface is designed to help your team deal with social interactions at scale. And our customers tell us that training is a breeze. Understand how your social 'opening hours' match up against customer demand for service. Identify bottlenecks to help make resourcing decisions and ensure that service levels are met.