Cerberus Helpdesk for Linux

Name: Cerberus Helpdesk for Linux
Rating: 4 (1 reviews)
Author: WebGroup Media

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Developer’s Description

By WebGroup Media

View and manage email with your Linux system.

Cerberus Helpdesk for Linux is a Web-based e-mail management system. It stores solutions from your experts in the company's knowledge pool. Save time by eliminating costly junk e-mail. Cerberus relentlessly combats spam and viruses, it even adapts to their latest tricks. Increase productivity by giving each agent the tools necessary to view and manage their e-mail workload according to their special role. Control your e-mail pipeline with due dates automatically set according to your schedules for each department. Set response time targets to ensure your customers are receiving timely solutions that meet or exceed their expectations. Prioritize the support needs of specific customers using fully customizable Service Level Agreements. Provide your customers with a public, web-based Support Center which seamlessly embeds into your existing website.