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Bomgar for iOS

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Bomgar Analysis

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BeyondTrust Support is a free utility designed for iOS devices, enabling users to access remote support seamlessly. This application facilitates real-time communication between support representatives and users through secure chat, allowing for efficient troubleshooting and guidance. Key features include co-browsing capabilities that let support staff view the same websites and applications as the user, enhancing issue resolution. Additionally, users can share screenshots of their device's issues, promoting effective collaboration in addressing challenges faced on mobile devices.

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The app also allows support representatives to push important updates directly to users, including URLs and configuration profiles that aid in rapid issue resolution. To utilize BeyondTrust Support, users must have an existing installation of BeyondTrust with the required version and trusted CA-signed certificates. This ensures a secure and efficient support experience for mobile users.

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Icon of program: Bomgar

Bomgar for iOS

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Used Bomgar for iOS?

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Full Specifications

GENERAL
Release
Latest update
Version
2.2.21
OPERATING SYSTEMS
Platform
iOS
Operating System
iOS 16.4
POPULARITY
Total Downloads
49
Downloads Last Week
0
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Last Updated

Developer’s Description

By Bomgar Corporation
You can dramatically broaden service desk reach with the new Bomgar iOS Customer Client.
You can dramatically broaden service desk reach with the new Bomgar iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the Bomgar Rep Console. Feature Overview: Secure Session Chat - Use Bomgar to chat in real-time with mobile users to better understand the issue, transfer files, and view the device's system information. Screen Co-Browsing - Support reps using Bomgar can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. Screen Snapshot Viewing - End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. Push Web Updates - Support reps can push URL's to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The Bomgar iOS Customer Client works with existing Bomgar installations with version 15.1.1 or greater and support sites with trusted CA-signed certificates.
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AI Assisted Content Disclosure

Content created and reviewed by Softonic with information obtained from Bomgar Corporation, using AI.

CNET's editorial team was not involved in the creation of this content. Opinions, analysis and reviews were not provided by CNET.