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BeyondTrust Support is a free utility designed for iOS devices, enabling users to access remote support seamlessly. This application facilitates real-time communication between support representatives and users through secure chat, allowing for efficient troubleshooting and guidance. Key features include co-browsing capabilities that let support staff view the same websites and applications as the user, enhancing issue resolution. Additionally, users can share screenshots of their device's issues, promoting effective collaboration in addressing challenges faced on mobile devices.
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The app also allows support representatives to push important updates directly to users, including URLs and configuration profiles that aid in rapid issue resolution. To utilize BeyondTrust Support, users must have an existing installation of BeyondTrust with the required version and trusted CA-signed certificates. This ensures a secure and efficient support experience for mobile users.
