Used WhatsApp Business for iOS? Share your experience and help other users.


Key Details of WhatsApp Business

  • Messaging app tailored for small businesses
  • Last updated on
  • There have been 8 updates
  • Virus scan status:

    Clean (it’s extremely likely that this software program is clean)


Enlarged image for WhatsApp Business
WhatsApp Business 0/3

Editors’ Review

Download.com staff

WhatsApp Business is a free-to-download messaging app developed by Meta for small and medium-sized businesses. It helps companies connect with customers more efficiently by offering tools to automate, organize, and quickly respond to messages. The app makes it easier for businesses to create a professional presence using features designed for customer communication.

WhatsApp Business offers features such as business profiles, chat labels, and automated replies to help businesses communicate efficiently. It also allows sharing product catalogs and tracking messaging statistics for better engagement insights. The app works alongside regular WhatsApp, enabling users to keep personal and business messages separate on one device.

Essential tools for growing businesses

WhatsApp Business includes features that help streamline business communication. Business profiles let companies share key details like addresses, hours, and websites, helping customers find essential information quickly. The app also supports quick replies, automated greetings, and away messages to improve response time. Labels help organize customer chats, and message statistics offer only basic insights. However, it lacks advanced analytics and isn’t ideal for larger businesses needing more comprehensive communication tools.

The app is designed primarily for mobile use, though it also supports desktop access via WhatsApp Web. Businesses can send images, videos, documents, and locations, making it useful for service and product-based companies. However, it offers limited CRM capabilities and lacks built-in e-commerce or payment options. These missing features reduce its effectiveness for businesses needing integrated sales tools or deeper customer relationship management without relying on third-party services.

Alternatives include Telegram for Business, Signal, and Facebook Messenger, each offering different levels of functionality, privacy, and customization. These apps may suit businesses looking for secure communication or broader reach. For companies needing more advanced CRM tools, platforms such as HubSpot, Zendesk, or Freshchat are better suited, offering detailed analytics, integrations, and support features based on the scale, industry, and specific operational requirements of the business.

  • Pros

    • Easy to set up and use
    • Free with essential messaging tools
    • Supports business profiles and message automation
    • Accessible on mobile and desktop
  • Cons

    • Not ideal for larger businesses
    • Lacks advanced analytics
    • Limited CRM capabilities
    • No built-in e-commerce or payment options

Bottom Line

A simple start for business messaging

WhatsApp Business is a useful tool for small businesses that rely on direct, fast, and efficient communication with customers. It provides practical features without the complexity of full-scale platforms, making it easy to adopt. While it lacks deep integrations, advanced analytics, and e-commerce tools, its simplicity and broad user base make it a suitable starting point for businesses building their digital communication and customer engagement channels.

What’s new in version 25.19.83

  • WhatsApp Business gets regular updates to fix bugs, optimize performance, and improve the experience


Explore More


Full Specifications

GENERAL
Release
Latest update
Version
25.19.83
OPERATING SYSTEMS
Platform
iOS
Operating System
iOS 16.4
POPULARITY
Total Downloads
6,357
Downloads Last Week
156

Report Software

Program available in other languages


Last Updated


Developer’s Description

Communicate more efficiently with your customers, and help you grow your business.

WhatsApp Business enables you to have a business presence on WhatsApp, communicate more efficiently with your customers, and help you grow your business.

If you have separate business and personal phone numbers, you can have both WhatsApp Business and WhatsApp Messenger installed on the same phone, and register them with different numbers.

In addition to the features available in WhatsApp Messenger, WhatsApp Business includes:

BUSINESS PROFILE: Create a profile for your business to help your customers find valuable information like your website, location, or contact information.

BUSINESS MESSAGING TOOLS: Be more responsive to your customers by using Away messages to indicate that you're away.

LANDLINE/FIXED NUMBER SUPPORT: You can use WhatsApp Business with a landline (or fixed) phone number and your customers can message you on that number. During verification, select the Call me option to receive the code over a phone call.

RUN BOTH WHATSAPP MESSENGER AND WHATSAPP BUSINESS: You can use both WhatsApp Business and WhatsApp Messenger on the same phone, but each app must have its own unique phone number.

WHATSAPP WEB: You can more efficiently respond to your customers right from your computer's browser.

WhatsApp Business is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more.

*Data charges may apply. Contact your provider for details.*

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We're always excited to hear from you! If you have any feedback, questions, or concerns, please email us at smb-iphone@support.whatsapp.com


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