Now part of ScriptLogic's award winning, desktop management offering. Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom/required fields, knowledgebase, scrolling message bar, reports, queries, product and contract tracking, etc. Components are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, e-mail receive, and asset management.
Version 8.1 build 221 includes an updated dashboard view, new asset management integration with Desktop Authority and the HDAsset inventory component.