BMC Service Desk Express is a customizable, web-based application with an easy-to-use interface that suits the service needs of many departments. The workflow software reduces operational expenses, and the graphical reports display the data you require to meet your business needs. BMC Service Desk Express assists the help desk personnel in providing quality service to their internal and external customers. This application provides helpdesk technicians access to BMC Service Desk Express to review assigned requests, submit requests, and update requests.Note: This application requires SDE v10.1.0.282 SP1 and above installed and 1.3 version of the WebServices are configured and published.This application will work against v1.2 of SDE Mobile Web services. However the new features will not be available.
What's new in version 1.3
Capability to see my Groups IncidentsCapability to have certain read only fields as additional informationSearch Incidents featureAbility to use both Phone and Int_Phone field on mobile appCapability to activate / deactivate the function New IncidentCapability to identify SDE Mobile App EventsMiscellaneous Bug fixesPlease find the release notes and technical bulletin herehttps://magickb.remedy.com/rkm/viewdoc.jsp?remedy=1&doc=24865&user=Self%20Help
ReleaseJune 27, 2012
Date AddedJune 27, 2012
Additional RequirementsCompatible with iPhone, iPod Touch, and iPad. Requires iOS 3.1 or later. iTunes account required