This suite of (7) Web-based Help Desk and CRM applications includes: Tech+Mobile, a mobile interface for Techs to manage their support tickets. Customer+Mobile, a mobile and tablet interface for customers, Customer+Center, an application for customers to submit and update support/work order tickets; Tech+Center, an application for support staff to track and manage support and work orders; and Business+Center, a CRM tool for the sales team with a mini accounting package and Pocket+Center, a technician interface that runs on iphones and droids Pocket Browsers on a phone based browsers, and Reservation+Center, a media/facilities reservation tool. Web+Center suite includes a complete Asset Management Component, Case Scheduler/Group Calendar, customer surveys, Frequently Asked Questions, automatic HTML email and cell email notification options, auto-escalation, time spent invoicing, and reporting functions language Internationalization options.
What's new in this version:
Version 8.0 now supports two new mobile apps. A new app called Tech+Mobile for technicians to manage support tickets and assets. Another new app called Customer+Mobile for customers to create and upgrade support tickets via their smart phones and mobile devices. We provide you 100% of the software code, written in customizable Active server pages. We now provide options to integrate this extensive help desk product with your WordPress Site.