Web+Center

Web+Center

Average User Rating:
4.0
out of 9 votes

Quick Specs

  • Version:
    8.0
  • Total Downloads:
    38,890
  • Date Added:
    Apr. 23, 2014
  • Price:
    Free to try (2 tech licenses trial); $300.00 to buy (Buy it now)
  • File Size:
    12.59MB
  • Downloads Last Week:
    1
  • Platform:
    Windows

Publisher's Description

+
 
read more +
User Reviews
+

Results 1–9 of 9

4 stars

"Great free (for 2techs) trouble ticket app (and more!)"

May 11, 2011  |  By cberg1

 |  Version: Web+Center 7.0

Pros

A great free (for 1-2 techs) trouble ticket system with added capabilities of media (etc) reservations, asset mgmt, customer log in, automatic trouble ticket creation from emails. It rums as a web app so can be potentially accessed from anywhere.

Cons

You need some degree of proficiency with IIS and computers in general to set it up. Takes 1-2 hours to set up although the instructions were very good. You also need a machine that can be used as a web-server (I'm using a laptop running XP Pro).

Summary

A great configurable trouble ticket system. Free for 2 techs. Annual support fees and initial licensing fees if > 2 techs (although unlimited number of customers can use the system from the Customer+Center).

Reply to this review

Was this review helpful? (0) (0)

5 stars

"Ideal for IT Help Desk, CRM, simple, speedy, low cost."

April 28, 2010  |  By LeeGarverick

 |  Version: Web+Center 6.1

Pros

Web software but as responsive as a local application, simple, full featured for IT Help Desk or Service Desk. Immediate impact - you can be up and running in an hour and immediately saves time and work. Excellent support and documentation.

Cons

When you first install, you'll need to follow directions carefully. As long as you do that you're fine but it's not intuitively obvious.

Summary

This software is extremely straight forward for managing IT help desk or customer service and maintenance. Performance is great. It has the full set of features I need for my IT help desk but it is simple. Also very useful for CRM and managing maintenance work orders / preventive maintenance. Very responsive tech support. No pressure when you evaluate. Free download or just use the trial software on their web site. Way cheaper than similar products yet also faster.

Reply to this review

Was this review helpful? (0) (0)

5 stars

"Very complete Help Desk Software Package "

June 03, 2008  |  By scottvanderlip

 |  Version: Web+Center 6

Pros

Web+Center is an amazing suite of help desk and customer self-service software package that we have used for free for many years for our 2 techs and now running version 6.0. It doesn't time out or limited by number of customers or cases we use with the system. This system is perfect for small (2-8 persons) IT shops or internal organizations.

Cons

This software requires some basic proficiency in setting up and configuring websites using IIS on a Windows box. Plan to spend 30-60 minutes installing and configuring it but well worth the time.

Reply to this review

Was this review helpful? (3) (0)

3 stars

"Not too Modern"

January 05, 2007  |  By dewey79dc

 |  Version: Web+Center 5.0

Pros

For the free version it has 3 Tech support users, it works with IIS and is windows and linux based.

Cons

Not very cute in the look and could use some more usable functions and easier to read and configure.

Reply to this review

Was this review helpful? (1) (0)

3 stars

"Only Recommended For Total Tech. Freaks"

March 06, 2006  |  By TheJeffsta

 |  Version: Web+Center 5.0

Pros

Sounds like a good application for corporate offices and other similar institutes. Also provides a desent limitation for those who do not wish to pay $675.

Cons

I could not figure out how to use it (and im generally a computer freak). Very expensive for what it is if you want to pay for it!

Reply to this review

Was this review helpful? (1) (1)

5 stars

"Love it !"

April 07, 2004

 |  Version: Web+Center 4.0

Summary

There are a few workable bugs, but it is a very good product.
I use it with SQL and would highly recommend it :)

Reply to this review

Was this review helpful? (1) (0)

5 stars

"A excellent product!"

September 13, 2003

 |  Version: Web+Center 4.0

Summary

We downloaded and effortlessly installed the free version two years ago. Since then we have grown and paid for the five-user version. We had tried Track-it and some other products, but for ease of use and price, Web+Center was hard to beat. The company has always been very helpful (including the time yours truly killed access with MS Lockdown Tool). I would definitely recommend this product to others who need a practical web-based help desk system with nice reporting features.

Reply to this review

Was this review helpful? (1) (0)

5 stars

"Good value comprehensive package"

September 11, 2003

 |  Version: Web+Center 4.0

Summary

After download & install had to specify a couple of virtual directories for ISS Server (as per included documentation) then it ran "out of the box".

Covers CRM (Help Desk), Asset Tracking, Case Mgmt, Auto Escalation and a couple of Mgmt reports. Also a nice wireless interface for roving tech-support people with Pocket PC's. Knowledge Base also a nice feature.

Easily adaptable as ASP source code provided. Covers its business domain at a fraction of the cost of "the big packages".

Reply to this review

Was this review helpful? (0) (0)

1 stars

"Couldn't Install"

August 06, 2003

 |  Version: Web+Center 4.0

Summary

I followed all their *badly structured* documentation for install and it didn't work... I even bothered to submit one specific question about the install to their online support... I never heard back. such is life... but don't waste your time with this product.

Reply to this review

Was this review helpful? (0) (0)

Results 1–9 of 9

Add Your Review

Login or create an account to post a review.

You are logged in as . Please submit your review for Web+Center
Add Your Review

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

Update your review

Since you've already submitted a review for this product, this submission will be added as an update to your original review.
Submit

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our site terms of use.

 
see all reviews +

Full Specifications

+
What's new in version 8.0
Version 8.0 now supports two new mobile apps. A new app called Tech+Mobile for technicians to manage support tickets and assets. Another new app called Customer+Mobile for customers to create and upgrade support tickets via their smart phones and mobile devices. We provide you 100% of the software code, written in customizable Active server pages. We now provide options to integrate this extensive help desk product with your WordPress Site.
General
Publisher Internet Software Sciences
Publisher web site http://www.inet-sciences.com/
Release Date April 18, 2014
Date Added April 23, 2014
Version 8.0
Category
Category Business Software
Subcategory Help Desk Software
Operating Systems
Operating Systems Windows 7, Windows 2003, Windows XP, Windows 2000, Windows Server 2008, Windows, Windows NT, Windows 8, Windows Vista
Additional Requirements Microsoft IIS (Internet Information Server)
Download Information
File Size 12.59MB
File Name webcenter80.exe
Popularity
Total Downloads 38,890
Downloads Last Week 1
Pricing
License Model Free to try
Limitations 2 tech licenses trial
Price $300

Previous Versions:

Add to my list Report a problem
 
read more +

More Products to Consider

Close[x]

Submit a problem report for Web+Center

Please describe the problem you have with this software. This information will be sent to our editors for review.

Problem:

The Download.com Installer isn't working as expected

The download link does not work

The software has a newer version

The product contains malicious software

Other

Description:

Please select a feedback type.

Please enter a description.

Submit Problem Report

Close[x]

Problem Report submitted

Thank you for submitting a problem report! The Download team is committed to providing you with accurate software information.

OK