Stellar Phoenix JPEG Repair

Stellar Phoenix JPEG Repair


Average User Rating:
1.8
out of 5 votes
See all user reviews

Quick Specs

Version:
2.0
File Size:
3.45MB
Date Added:
March 21, 2013
Price:
Free to try (Limited functionality); $39.00 to buy (Buy it now)
Operating Systems:
Windows XP/Vista/Server 2008/7/8
Total Downloads:
5,721
Downloads Last Week:
47
Additional Requirements:
Not available

Publisher's Description

Screenshots

More Products to Consider

All User Reviews
  • All Versions:

    1.8

    out of 5 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 4
  • Current Version:

    2.0

    out of 4 votes

    • 5 star: 1
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 3
  • My rating:

    0 stars

    Write review

    Results 1-4 of 4

  • 1 stars

    "I couldn't installed in w8"

    January 20, 2014   |   By almoarr1

    Version: Stellar Phoenix JPEG Repair 2.0

    Pros

    not available

    Cons

    not available

    Summary

    does any body have a good program I have 7 very corrupted photos I boughr JPEG RECOCERY PRO 5 it is good,some times it has some little scratches but easy to fix with GIMP or PHOTOSHOP but these 7 photos are hard to fix, I have downloaded many programs and nothing,(PIXRECOVERY,PICTURE DOCTOR,JPEG RECOVERY PRO 5, OfficeRecovery.com is the same as PIXRECOVERY or at least they look alike)the only I havet try is Stellar but my pc freezes every time I installed and I have windows 8 so I have no idea about this program

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  • 1 stars

    "DO NOT WASTE YOUR TIME AND MONEY!"

    September 13, 2013   |   By tswillis33

    Version: Stellar Phoenix JPEG Repair 2.0

    Pros

    Easy to use

    Cons

    Won't work for most corruption issues
    Falsely advertised "30 Day Money Back Guarantee"
    Deceptive refund policy
    Non-existent customer service

    Summary

    Much like rob2524 above, I noticed that many of my photos imported from my camera were corrupted. After searching and reviewing numerous websites and programs, I found that Stellar's JPEG repair had several good reviews. After downloading the trial version, I attempted to see if this could fix the nearly 1000 photos I have that are corrupted. The software, although very easy to use, is not so easy to interpret. Specifically, the results said my files were repaired, but the 2 different files in the preview pane were confusing to me and shockingly, the users guide was of no use. Since I was unsure if the process worked, I attempted to save the "fixed" file and reopen to see if it worked. Of course, you can't save the file unless you purchase the full program. After reading customer reviews and seeing that there is a 30 Day Money Back Guarantee for all Stellar products, I felt like there was nothing to lose here. I settled on Stellar's combo File recovery and JPEG repair programs. To my disappointment the software could not repair the files. And although this is disappointing, I knew this was a possibility and in no way blame Stellar for this. My problems have been in dealing with their "Customer" Service personnel and their hidden refund policy. Their initial response to my refund request was several days later, which asked me to describe how I was using the software (apparently they assume all of their customers are idiots and cant use their products properly). Then in the middle of this, I began getting emails from them stating that they have not heard back from me and were "Closing" my case. After calling customer service they told me that these were "Auto" emails and to ignore them. They also said I would need me to send them screen shots of my recovery/repair process so they could better help me. In the end, they told me that the files were irreparable by their software (well obviously or I wouldn't be emailing them about it). After several additional emails and calls to them I received the following email:

    "Hi,

    Thank you for your email.

    We would like to inform you that we can not consider your refund request.

    As per our refund policy, a client is entitled for refund if...

    - Client is able to see the preview of data with demo version and not able to recover them back with full version and if...

    - Our technical support wing opines that no recovery is possible due to any software limitation.

    Please get back to us for any further query.

    Thanks,
    Vinita
    Stellar Information Systems Limited"

    Clearly, this is not something that I found during my extensive research of their products or I wouldn't have purchased them in the first place. I did, however, see the 30 Day Money Back Guarantee that doesn't really exist. After researching this company I know there are many testimonials of satisfied customers, but after the over month-long miserable process and waste of time I have had to endure with them and their non-existent customer service, I felt it important to let everyone know just the type of company they are doing business with. I have already deleted both programs I purchased and will never use nor recommend any of their products to anyone. Good luck if you choose to take your business to Stellar, because if you have to use customer service, you will find another example of a company that not just falls short in the customer service world, they have ignored it entirely.

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  • 1 stars

    "Buyer be ware"

    August 15, 2013   |   By rob2524

    Version: Stellar Phoenix JPEG Repair 2.0

    Pros

    Pros?! They're good at taking your money I suppose

    Cons

    I too had hundreds of family pictures that were very important to me so I bought this hoping it would save the day, but I had a very different experience. I purchased this crap and it couldn't fix one picture, all it did was give me thumbnails and couldn't fix the real pictures. I contacted them and offered to be a beta site or work with them to help improve their software but they just blew me off and refused to refund my money.

    Just another fly by night software group out to take your money.

    Summary

    Don't bother with this one

    Updated on Aug 15, 2013

    And judging from the language in the 5-star review I'll bet they wrote it too...

    Updated on Aug 30, 2013

    I want to add that they did refund my money even though they originally said that they wouldn't. Also, what they recommend is that you try their software and if their SW gives you a preview of BOTH the thumbnail AND a photo then they will be able to repair your photo. In my case I saw that they generated an image that suggested to me they could fix my photo - but what I saw was the thumbnail.

    I hope that they can fix your pics - I've given up on mine...

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  • 5 stars

    "one of the best software.."

    May 30, 2013   |   By san9015

    Version: Stellar Phoenix JPEG Repair 2.0

    Pros

    I almost had a heart attack when I lost all my wedding photos. My Secretary referred me to Stellar Data Recovery. I'm so glad when I found JPEG Repair software on their official website..I got my photos back after using this software. Thank you so much guys for making such a nice software!!

    Cons

    not found any..

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  • Results 1-4 of 4

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