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Spiceworks is a free IT network management app and help desk software designed for networks with up to 1,000 devices. It combines help desk software, network inventory, asset management, bandwidth monitoring, IT reporting, network configuration management, mobile device managment, built-in TFTP server, a Community user-generated IT knowledge base, request for quote feature, SNMP v3 management, Active Directory management, UPS power management software, help ticket merging, multi-threading, Green IT support, SQL server monitoring, warranty renewal tracking, and IT community Q&A into one easy-to-use application. Once downloaded to your desktop, you can also take Spiceworks on the go with iPhone and Android smartphone apps and tablet apps. Spiceworks enables you to quickly and conveniently inventory the hardware, software, and patches that reside on your network; use built-in TFTP server tool for network configuration management; request quotes for various IT purchases; manage employee profiles in Active Directory using People View; monitor your network for new software, license compliance violations, low disk space, offline servers, low printer supplies; report easily on the information you need to manage your network; get SNMP v3 monitoring support; track network issues and your projects with trouble tickets; ask questions to the Spiceworks IT community of sysadmins in SMBs worldwide. Spiceworks requires no agents to be installed and managed. And best of all, Spiceworks is completely free including support and software upgrades.
What's new in this version:
Version 7.4 includes:
- Keep IT in one place with a Local Knowledge Base
- Streamline your help ticket queue with "waiting" ticket status
- New ticket dashboard lets you view help desk activity at-a-glance.
- Create and enhance your help desk with sub-ticket enhancements.
- Maximize efficiency with ticket cloning
- New Platform APIs to create apps in the Spiceworks App Center