Sound Forge

2.0 stars

"Lack of Credibility"

October 8, 2012  |   By RealOldies

Version: Sound Forge 10.0c

Pros

The software workflow is ideal for a studio, restoration company, or audio production facility. I had one of the first versions when Sonic Foundry first started, and by version six I was recommending it for broadcast editing. Back then the company was very in-sync with user's needs and understood the requirements and stability. It had some good tools. I say "had" as lately there have been some issues. For a radio/TV production department it's handy.

Cons

In one word: Support. Since Sony took over the company, support of the product has been nil to apathetic. I, personally, am still trying to get a resolution on a problem starting in early 2012. At one point I was given less than helpful advice on how to resolve the issue which lead to the PC being rendered useless. I don't know if there is a difference in the quality of paid versus free support on something you buy on day one, (and I would hope there would not be), but all the support I've received on the product has been less than satisfactory, and on the lower end of disappointed.

Summary

When dealing with a company you would hope that they are concerned for the impression they give you. The dealings I've had with support have been frustrating. It not only spans the general customer support people, but letters to management and even a meeting at the National Association of Broadcasters Convention left me feeling that I was stuck with the problem, and there was no hope of it being fixed. The biggest problem I see is that nobody in management recognizes there is a support issue that has spanned a year and owns up to making sure the customer is made whole again. My impression is counter to that, in that letters and e-mails to management are ignored, and even a face to face meeting at the N.A.B. left me feeling Sony had no concern for the customer's problem. I'm also taken back by their pushing users to a "user supported forum", which I have found yields more troll replies than helpful advice. Sony does have a pay-for-support but without a guarantee of return of money if support is not rendered, I'm hesitant to try it. Lastly, Sony has a "Product Suggestion" link on the Sound Forge web page for users to make suggestions to improve the product, or add tools that are helpful. As much as I want to think this page is read by someone at Sony, I don't see it as being helpful or providing the user the thought they are investing in the product. Over the years I have submitted suggestions for relative tools/products, as have other friends that use S.F., only to be ignored and unacknowledged. Again, this is just another way Sony takes the confidence out of the product. As I mention, I've been a long time Sony Sound Forge, Vegas, and Acid user. But something has happened to the soul of the company where apathy for customers seems predominant. As much as I've used Sound Forge for years, I feel that in the future I'm going to have to change to another product. Sony has lost my confidence, and patience. And on top of it, they probably don't care I'm disappointed. It's probably best to find another product which is better supported.

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2.0 stars

"Trust issues!"

July 31, 2011  |   By juneguy

Version: Sound Forge 10.0c

Pros

No pros just cons

Cons

You see I have sony acid music studio and I can't get that thing to record, so I won't trust sony.

Summary

If it didn't work in the trial version why should I even try it or think about buying it? If sony doesn't trust me enough to give me a trial version that works why should I trust them at all?

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4.0 stars

"I bought the Sound Forge Audio Studio after downloading"

June 12, 2011  |   By vineflower

Version: Sound Forge 10.0c

Pros

SImple recording program easy editing, save in most any popular format

Cons

I can't see where it has dubbing capability. I think the Sound Forge Pro has that but expensive. Trouble with multiple downloads and the version that you get. For professionals the Audio Pro or Acid is likely great. 30 day free trial

Summary

Audio Studio Great easy to use program for simple recording and editing at a price that is moderate

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1.0 stars

"it never worked as trial"

January 3, 2011  |   By zivart

Version: Sound Forge 10.0c

Pros

never worked as trial

Cons

never worked as trial

Summary

never worked as trial

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