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Norton AntiVirus 2014

CNET Editors' review

Norton AntiVirus 2014 is the latest from one of the oldest names in anti-virus software. With protection for one PC, it's the most affordable of Symantec's premium packages. OK, we know what you're thinking: Why should you buy an anti-virus program, let alone one with an annual subscription, when freeware that does most of what it does is...well, free? Our two-part answer: 1) You get what you pay for, even in software; and 2) What's your system worth? How about your time? Or peace of mind? AntiVirus 2014 comes with the 24/7 technical support that those free anti-virus tools actually charge for. Norton's not only ad-free but also has one of the most up-to-date interfaces and user-friendly toolkits we've seen. Of course it offers comprehensive real-time virus protection and cleaning, automatic updates, and extras like anti-spam tools. But Norton AntiVirus 2014 also protects you from emerging threats, identity theft, and even online scams. You can try it for free.

Norton's setup wizard detects any conflicting anti-virus programs and advises uninstalling them before installing AntiVirus 2014. It also prompts you to create (or sign in to) an account that lets you manage your Norton products, and contact support, and access online resources. The program's 3D-enhanced user interface has Norton's attractive yellow-and-black look. We found copious explanations at each step, including pop-ups, and clicking "Support" accessed Help files, Tutorials, and other resources. We were tempted to start by exploring some of AntiVirus 2014's extras, such as its Performance tools and SONAR exclusions, but the first place to start with a new anti-virus tool is always a full-system scan. Norton's is thorough and takes some time, though Quick and Custom Scans save time in daily maintenance. With our system protected, we then scoped out the extras, including the Repair Tool and Scan Facebook Wall Tool, and found both had the same detailed user guidance and easy-to-follow steps.

Norton AntiVirus 2014's comprehensive protection, painless updates, extensive extras, and 24/7 support make for affordable peace of mind. If you've been relying on freeware, or haven't yet added this necessary protection to your system, this is well worth checking out.

Editors' note: This is a review of the full version of Norton AntiVirus 2014 20.1. The trial version is limited to 30 days.

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All User Reviews
  • All versions:

    2.5 stars

    out of 682 votes

    • 5 star: 175
    • 4 star: 62
    • 3 star: 46
    • 2 star: 72
    • 1 star: 327
  • Current version:

    1.0 stars

    out of 1 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 1
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  • 1.0 stars

    "Disappointing product"

    April 15, 2014  |   By trudye10

    Version: Norton AntiVirus 2014 21.1.0.18

    Pros

    This product has failed to live up to it's billing

    Cons

    Norton used to have a great reputation that is the reason I have been with them so long.
    A virus that had been on the loose for a while attacked my machine and Norton Antivirus failed to stop it. That was just one of my complaints about Norton Antivirus.
    They also have the worse customer service and tech support I have every dealt with. After their inadequate virus database allowed the virus to attach itself to my system they refused to assist in the removal. They were forcing me to go to a service that would make me pay for their negligence.
    After I informed them I refused to pay for their failure the games began. I spent over three and a half hours on the phone waiting on hold, and disagreeing with customer service and tech support. They kept me on hold once for one and a half hours before I hung up, they disconnected my call, they transferred me around from one department to another. I talked to over 5 people and kept getting the run around.

    Summary

    I will never use Norton Antivirus again and will inform everyone I know about their shoddy product and service. Sometimes companies get to big and forget the importance of customer support.

    Reply to this review

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