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I'm sure the product works fine, but I no longer care.
Unacceptable customer service has me looking for next best (hopefully better) competitor.
My 14 year old son received this product for Christmas several years ago. Since then, of course he lost the manual, and the unlock key, and of course did not register. Now needing to reinstall, he emailed for support, but after several email dialogs, and a phone call, the customer service rep flat out called him a liar, and accused him of trying to steal their product saying, "look, we both know you're trying to get the product for free...".
I did not expect clickteam to provide anything for free.
I understand under the circumstances there would be nothing the company could do to confirm prior ownership, and that alone would have been a sufficient message to highlight a valuable lesson.
But to insult and accuse him of lying and attempting to steal the product is absolutely inexusable.
BitHitStudio - I don't agree. They didn't have to give him a license key, because, like you (and the original reviewer) said, there's no way to confirm it. However, they shouldn't have called him a liar and a thief. It doesn't do them any good to say that, and if the person they're talking to is telling the truth then it's going to turn a customer into a non-customer.
The CS representative should have remained professional and said something like "I'm sorry, but since there's no way for us to verify your ownership, we can't do anything about this."
Okay, i know that this is an old post but really. You got him the product several years ago, you don't have the manual, you don't have the unlock key, and he didn't register. If he REALLY wanted it don't you think he would have registered already? And you have no proof so how do they know that you aren't lying? They have no reason to believe you. I could message them and give them the same story and it would have the same outcome. It's not bad customer service, it's common sense.