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LiveJournal

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    "Trolled, attacked back then suspended"

    November 4, 2009  |   By nathanrdotcom

    Version: LiveJournal

    Pros

    user-friendly website..that's about it

    Cons

    very poor customer support, they tend to take the opinion of the majority, they make up lies

    Summary

    My name is Nathan and until about 2002 I enjoyed using the internet with no worries. I had even run my own internet chat site (it's called a talker), had made improvements to its code, had played about with various games, used ICQ and got to know a wide range of people and had a great time getting to know them. The internet is a great thing to use. For 7 or 8 years I had used it peacefully, happily, with a few ups and downs but generally pretty happy with the whole thing. Then things were turned upside down.

    When I first joined social networking site LiveJournal, my experiences were quite pleasant. I wrote blogs, had many friends, and enjoyed it so much that I paid for a permanent account, something which was supposed to mean that I would be with Live Journal forever. I also worked on their support desk, helping people deal with any problems. I should have been a trusted person.

    The problems began when trolling site LiveJournal Drama (LJ Drama) found out about some people harassing me about an incident that had happened in my real life a few years earlier related to a mental illness that I have, which had resulted in my physically assaulting an ex girlfriend, not out of malice but due to this illness that I suffer from. First I had to suffer from incredible levels of harassment from people who found out about it from her, who were ignorant to the facts of my mental illness, and then so many strangers came along. It went to extremes when LJ Drama got involved.

    I had hoped that LiveJournal staff would be supportive of me. After all, I was a trusted member of their community. I had bought a permanent account and had helped with their help desk. I even helped to create this community (now I don't even want credit for doing it). I did not have a record of abuse or any trouble at all. This incident, invented by a few trouble makers and brought out of all proportion by LJ Drama, was the one and only incident involving me.

    Live Journal staff knew full well what the situation was. The facts were explained to them. Yet they went with what the majority said. Since the majority, at least the majority that they heard of, were all trolls from LJ Drama, they went with that, even though what they were doing was criminal and illegal.

    Since that time, I have had these same trolls attack me on other social networking sites, including uJournal, DeadJournal and a variety of others. I have had to take great precautions in protecting my internet identity. I often receive abusive e-mails to this day in relation to this, and in all forms of chatting I am often attacked by these random trolls. Through LJ Drama's trolling "encyclopedia", Encyclopaedia Dramatica, my name is permanently smeared and, at least so long as Live Journal refuse to help, I cannot do a thing about it.

    I do not know why Live Journal staff decided to side with the LJ Drama trolls. If it was because of the majority, then why did they continue to side with them after various legal actions against them, in several cases because of their attacks against me? Why did they care about going after new accounts that I had created?

    Live Journal staff have refused to refund the money that I paid for my permanent account, in spite of a legal contract requiring them to do so. I have taken them to the Better Business Bureau several times in relation to this and they have lied about their obligations, claiming that they can take the money and not refund it at their own discretion. The truth, though, is that regardless of what their statement says, if I have paid for a permanent account, then I get a permanent account, and if they want to suspend me then they are required by law to refund it. Further, to this day it still does not say anywhere in their terms of service that they have the right to suspend a permanent account for any reason without giving a refund. I certainly did not do anything wrong to deserve a suspension. I was the victim of the whole thing.

    LiveJournal knows full well that I was the victim of attacks. They pretend that I simply claim to be the victim while secretly harassing a lot of people - all at the same time! Obviously, this is not possible. I don't have a machine that I can program to randomly attack various people. Even if we didn't know who these supposed victims were - trolls and LJ Drama associates - we would know that they were lying, because it isn't theoretically possible. Yet LiveJournal continues to tell this lie. I don't believe for a moment that they honestly believe that I was anything other than the victim.

    (There's more at: http://nathanr.ca/opinion/trolls-and-social-networking)

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