Icon of program: EasyService Help Desk

EasyService Help Desk for Windows

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Used EasyService Help Desk for Windows?

Editors’ Review

Download.com staff
EasyService is a client-server help desk system for registering and monitoring user requests on a TCP/IP network. It provides core ticketing, authorization, and reporting tools for administrators, performers, and end-users.

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EasyService Help Desk 0/1

  • Pros

    • Client-server architecture supports remote TCP/IP access.
    • Authorization system includes four distinct account types.
    • Features built-in reporting and task management tools.
    • Supports email notifications for request status changes.
    • Allows users to attach files to service requests.

  • Cons

    • Lacks a web-based interface for browser access.
    • No native mobile application is available.
    • Does not offer an API for third-party integrations.
    • No integrated knowledge base or self-service portal.
    • Missing service level agreement (SLA) management features.
Icon of program: EasyService Help Desk

EasyService Help Desk for Windows

Download now

Used EasyService Help Desk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
2.5.8
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 7
  • Windows 2003
  • Windows 10
  • Windows XP
  • Windows Vista
  • Windows Server
Additional Requirements
None
POPULARITY
Total Downloads
141
Downloads Last Week
8
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Program available in other languages

Last Updated

Developer’s Description

By AndySoft
Register and watch requests from users in network.
EasyService - it's the Help Desk system for registration and watching requests from users in network. Main program's resources and features: Registration and watching users' requests in network TCP/IP (remote access support); 3 levels of the requests descriptions; Editing database; Client-server technology; Authorization; 4 types of accounts; Reports; Tasks; E-mail notifications; Attachments. There is easy interface in program, which can be understanding by any users. The program does not require for special training. There are comfy received requests control scheme for administrators and performers and excellent opportunity for users to checking own requests.
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