Icon of program: Cuba Clent for Remedy

Cuba Clent for Remedy for Windows

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Editors’ Review

Download.com staff
Cuba provides off-the-shelf Computer Telephony Integration for Remedy. It directly connects a PBX phone system to the application, delivering rich call data and automated screen pops to streamline workflows.

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  • Pros

    • Offers full CTI integration with the Remedy application
    • Supports TAPI, CSTA, ASAI, and proprietary PBX interfaces
    • Delivers Caller ID, Called ID, and call timestamps
    • Configurable screen pops display Remedy forms for incoming calls
    • Accepts data input from an Interactive Voice Response system

  • Cons

    No Cons available

Icon of program: Cuba Clent for Remedy

Cuba Clent for Remedy for Windows

Download now

Used Cuba Clent for Remedy for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
1.3.2.29
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 7
  • Windows 98
  • Windows XP
  • Windows 10
  • Windows Vista
  • Windows 2003
  • Windows NT
  • Windows 2000
  • Windows ME
Additional Requirements
None
POPULARITY
Total Downloads
575
Downloads Last Week
7
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Program available in other languages

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Developer’s Description

By Itel Office Software
Connect your phone system to your Remedy application.

Connect your phone system to your Remedy application with Cuba--the only off-the-shelf CTI software with full integration to Remedy, available in the world today. The Cuba (client) communicates directly with a PBX (telephone system) via TAPI, CSTA, ASAI or a proprietary interface. Cuba delivers feature rich CTI such as: Call ID, Caller ID, Called ID--and Offering, Answered and Idle timestamps. Data can be entered via an IVR, and configured to ScreenPop a Remedy form. Note that client is also now bundled with Cuba Server for remedy installation package.

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