Connect your phone system to your Remedy application with Cuba--the only off-the-shelf CTI software with full integration to Remedy, available in the world today. The Cuba (client) communicates directly with a PBX (telephone system) via TAPI, CSTA, ASAI or a proprietary interface. Cuba delivers feature rich CTI such as: Call ID, Caller ID, Called ID--and Offering, Answered and Idle timestamps. Data can be entered via an IVR, and configured to ScreenPop a Remedy form. Note that client is also now bundled with Cuba Server for remedy installation package.
What's new in this version:
Version 18.104.22.168 stealth mode screenpop - an unobtrusive form of screenpop.