RemoteCall Pro for Windows

By Rsupport
Trial version
User Rating

Used RemoteCall Pro for Windows? Share your experience and help other users.

Developer’s Description

Provide on-demand remote call support for SMBs and Enterprise users.

RemoteCall is a web-hosted remote support solution that gives support representatives powerful diagnostic tools and full administrative control of a customer PC regardless of location. RemoteCall is widely used by IT helpdesks and support professionals to provide on-demand remote support to customers around the world. Simply connect and gain control of any internet-enabled PC in seconds. Starting with instant web chat, there's no need for pre-installed software or ActiveX controls. Furthermore, the newly developed Rsupport VRVD engine allows for extremely responsive control and flawless media playback that will amaze customers.

RemoteCall Pro for Windows

By Rsupport
Trial version
User Rating

Used RemoteCall Pro for Windows? Share your experience and help other users.

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Full Specifications

GENERAL

Release: April 9, 2010

Latest update: August 27, 2015

Version: 5.0

OPERATING SYSTEMS

Platform: Windows

Operating System

Windows XP
Windows 95
Windows 7
Windows 2003
Windows 98
Windows ME
Windows 2000
Windows NT
Windows 10
Windows Vista
Windows Server

Additional Requirements: None

POPULARITY

Total Downloads: 447

Downloads Last Week: 0

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Last Updated

User Reviews

5/5

2 User Votes

Best I've Seen
Anty19843August 8, 2013
Pros
I recently trialed and purchased RemoteCall and I was mostly impressed by the amount of features that came with the product. I was constantly being reminded of how much bang I was getting with my buck. On top of that the customer support was really kind and quick to respond. To be honest the best part about the software was how well priced it was. I ended up purchasing it for $299 / Year which I thought was more than reasonable for this quality of software.
Cons
I dont feel like there are many but since I'm writing in the "Cons" section I feel obligated to point out at least one flaw... My biggest complaint, which I don't feel is very big at all on the grand scheme of things, would be that it updates pretty frequently. Now it only takes a few seconds and it's probably more of a "Pro" than it is a "Con" but I can see how some people might not like it.
Summary
Overall I think RemoteCall is a solid piece of software and I would definitely recommend you guys give it a try. I believe they offer a free trial for all their products
All the Pro features I was looking for...
remotemattApril 19, 2010
Pros
FAST. The performance and responsiveness when controlling a remote computer is great. I personally like that it is an application and not a web interface, plus client-less for my customers. They don't need to download any programs before connecting.
Cons
You have to go to their website (rsupport.com) to sign up for an ID and Password before you can use RemoteCall. 2 steps for trial: download here, then there to sign up. The price is a bit much for me, but a rep told me they also have a Lite version.
Summary
As I said the performance is great and the support rep. interface to the application is slick and easy to use. I had a few questions when I started using this program and contacted the support team. They were helpful and my problems were taken care of. Not mentioned here is their support site: helpdesk.rsupport.com. Overall a good product and strong contender in this category in comparison with LogMeIn Rescue and GoToAssist. Priced cheaper, but still not cheap though. As I said, when I contacted the support team they told me about a Lite version - RemoteCall 5.0 Lite that was $599. Mind you, some of the "Pro" features were missing, but it was still solid for SMB use. I also tested this on a Mac and it worked fine. Can't think of anything else....