TimePassages for Windows

User Reviews

• Worst customer service I've ever experienced.

  azweisbergAugust 2, 2010

  Pros

  Lots of great features, easy to use, great reports.

  Cons

  Although the reports are very well written and have great detail, they are arranged in a less than helpful way. Too much repetition and too many limitations for arranging information. And the customer service is worst part. (Please see below)

  Summary

  I'd like to say that I purchased the full version for Mac about a year ago and enjoyed it very much, but about a month ago it just stopped working. I don't know if it was an internal issue or related to recent upgrades of Mac software, but it will not open no matter what I do, (several re-installs and a lot of troubleshooting). The worst part of it is that I have sent at least 10 emails and called the customer service number a dozen times and have had absolutely no response. None whatsoever. I have never had such stonewalling for a product I paid money for only a year ago. If the company is out of business there's no sign of it on their site, (they're still selling it), and nothing on the net about it. With regard to the software itself I support many of the other comments that it's a great program, but if you ever have any trouble with it I guess you're out of luck. No help at all and no other options with something I paid good money for makes this a company I cannot recommend to anyone, and I strongly suggest you stay away.

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