MyPublisher BookMaker for Windows

User Reviews

• Faulty software that crashes, HORRIBLE customer service

  Edita Capuzzi2/26/2016

  Pros

  So far no pros...

  Cons

  faulty software that CRASHES horrible customer service that does not keep promises

  Summary

  I have been working on my wedding album for the past 3 years but when I was about to place the order on Feb 10, 2016 their system crashed. I called on Feb 11, 2016 and was advised tech ticket was created, and that technical support will call me. I followed up with 3 more phone calls ( and emails) as nobody was calling me to fix faulty software, and finally after my call on Feb 25, 2016 we started working on fixing their crash. After being on the phone for 2 hours and 38 minutes of troubleshooting, I was advised the latest version of my album can not be found (half the album was lost!!), and that I will need to recreate it again. I was advised by Tina that I will be given a compensation of 300$. Of course I will not be using MyPublisher's services in the future, however I needed to be smart about my time, so I decided to re-create my album and use that 300$ towards it. I stayed up at night and re-created my album, however I did not find any 300$ credit on my account when I was ordering. Today, after spending another 27 minutes on the phone, I was advised there are no notes about 300$ compensation, but they can offer me a DISCOUNT. I had a HORRIBLE experience with MyPublisher, they have faulty software that crashes and their customer services does not follow through with what they promise to do. Deeply disappointed.

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• Terrible Customer Service

  sfcormier12/17/2014

  Pros

  Software simple enough once you play with it a little Easy to set up and design

  Cons

  FAQs provide almost no information. Customer service and internet chat staff seem like they're reading a script and can't answer slightly sophisticated questions. Photo books are far darker then they appeared on my screen. Ordered envelopes for the inside covers of photo books, fighting to get them

  Summary

  I ordered MyPublisher photo books which arrived on time and correct, spent $470 on this order of 6 photo books. The accessories I ordered still haven't arrived. Between email, internet chat and several phone calls I've spent over an hour and a half on the phone over the last ten days with no progress. They've taken my $$ but won't send me the envelopes for the inside covers of the books. If I get them in the next few days I can finish the 6 photo books but will have to ship expedited to arrive for Christmas. A lot of extra $$$ because they won't deliver their end of the deal. MyPublisher really doesn't seem to care. Nice product, pictures a little darker than they should be but I would only order using a credit card that will hold payment in case you have problems.

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• WORST EVER

  dev11ume3/21/2013

  Pros

  NO UNINSTALL

  Cons

  NO UNINSTALL

  Summary

  NO UNINSTALL

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• By far the worst company I have ever encountered!

  FrankAtGmail2/24/2013

  Pros

  You joke, surely!

  Cons

  I am at a loss to understand how a company that must do a lot of business can be this bad. I have to believe that the issue with MyPublisher is a wholly endemic one, not just a question of a bad customer service department.

  Summary

  I wish I had thought to read online reviews before I got involved with MyPublisher, I would have saved myself a lot of aggravation and the worst customer service/company I can remember ever dealing with! MyPublisher does not deserve to stay alive as a company and it is my sincere hope that this review will aid in their eventual demise. I do not say this lightly or with undue malice. I just feel that customers deserve more respect and consideration than I received from this company. My problems began 3 weeks ago when I ordered the latest edition of a book I made about 2 years ago. MyPublisher had printed this same book for me 3 times in the past 2 years and the quality was really good overall. Each time I printed a new edition of the book, I added a few more pages to what I already had. Three weeks ago I did the same thing - added a few more pages to the same book I started 2 years before and had printed 3 times before, then I uploaded my new edition to MyPublisher. When I received the 10 copies back (at the cost of nearly $300!) I was dismayed to find that all of the pictures in the book - both the prior ones and the few new ones added to the current edition - were printed so dark as to render the book useless. The pictures where not a little dark, they were very dark and reddish - just plain bad! At the time I felt that the only negative was that I would miss my deadline for delivering the books but these things happen sometimes and can't be helped. I thought that all I needed to do was call MyPublisher, explain the situation and they will simply reprint the books correctly and rush them to me. That is not at all how it went. After not being able to reach them by phone, I decided to send an email to customer service explaining my issue. The reply I got back was pretty straightforward in its message: Thank you for contacting us. Unfortunately we are not responsible for the design of your book and we never alter customer designs before printing them. If you don't like your book, too bad. I thought surely they must have misunderstood my explanation, especially the part that explains that the book is exactly the same book with the same exact pictures they have printed correctly 3 times before, with just a few new pages added. Surely something went wrong with the physical printing to make ALL the pictures come out consistently dark, some being almost totally black. I reasoned to myself that this was a simple thing to understand - because it happens. I wrote back and got the same response: We are a young and dynamic company; we do great work and value your input and will strive to do better for our customers. As for you, though, your book is bad because you screwed up the design. We are not responsible so no reprint and absolutely no refund. At this point I got mad. It was clear I was not going to get any consideration from MyPublisher and if I wanted my money back, I needed to get aggressive and refuse any nonsense. The next 2 weeks turned into a daily back-and-forth series of increasingly angry emails - me asking for my money back and MyPublisher standing firm to their intent to make me go away. I called American Express and explained the situation to them; they put my payment on hold and contacted MyPublisher. This review will get way too long if I wrote the extent of my horrible experience and communications with this company. I did get to the point where I was copying every email address of individuals at the company to make sure more people, not just customer service and the returns department where aware of my situation. I believe the CEO's email address is Carl@MyPublisher.com. I was guessing at the email addresses based on the email address of my primary contact (firstName@MyPublisher.com). In the end, likely because of American Express getting involved, I received an offer to reprint the 10 books free of charge - but I had to lighten all of the pictures; I refused on the grounds that the pictures are fine as they have printed the exact same pictures correctly 3 times before. Besides, I'm sure they would have blamed me when the reprints came out way too light! The following day, 3 weeks after this began, I abruptly got a full refund. I am at a loss to understand how a company that must do a lot of business can be this bad to a customer, especially one that has been with them for a while and never made a single complaint. And when I did complain, I thought that my reason was perfectly understandable. Throughout all of this they consistently insisted that I caused the problem but never said how that can possibly be the case. For my part, I even offered multiple times to send them a physical copy of the last edition of the book they printed correctly, and a copy of the new one so they can see what I am saying. They never acknowledged that offer. How can a company risk their reputation for less than $300 retail -- in this age of online reviews that never go away? All things considered, I have to believe that the issue with MyPublisher is a wholly endemic one, not just a question of a bad customer service department. Never again.

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• NO UNINSTALL!!!!!!

  Sloryd1/2/2013

  Pros

  NO PROS DUE TO NOT HAVING ABILITY TO UNINSTALL PROGRAM

  Cons

  NO UNINSTALL!

  Summary

  NO UNINSTALL!!!

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• Customer service is the WORST!!!!

  grailmama12/18/2012

  Pros

  Looks good when it is right.

  Cons

  Near impossible to reach a customer service rep if there is a problem with your order.

  Summary

  I have used MyPublisher for a few years with good results. However, this year there was a problem with my books. I have tried emailing a couple of times, held on the phone for 52 minutes waiting for a rep (eventually hung up), waited 3 hours on chat for a rep who connected and didn't respond then ended the chat session, spoke out on Facebook (all my comments were deleted), sent a private message...all to no avail. I am obviously not the only person with this problem because their Facebook page is barraged with similar complaints (all which are deleted within minutes of going up). They claim they guarantee their work and strive for "happiness." Serious joke. I will never order from this company again.

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• Horrible.Can't find it to unstall it.Help!

  CherylMASS12/9/2012

  Pros

  None. In this case Free is not a good thing.

  Cons

  Says it's here: "C:\Program Files (x86)\MyPublisher\MyPublisher\MyPublisher40.exe" But doesn't show up in the program listings when I go to my Uninstall Programs. Those of you who have uninstalled it, I'd appreciate hearing how you got it done. Thanks! I'll check back.

  Summary

  I've done searches and have found others who ran into the same uninstall issue with no resolution. I've tweeted, Facebooked, emailed and called customer service so far with no response to any of my communications. Stick with Snapfish or Shutterfly.

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• DO NOT USE THEM.

  chillhill7/4/2012

  Pros

  The software is easy enough to use. Until you try to connect to their server.

  Cons

  I had all kinds of issues connecting and the customer service department is rubbish, either via phone or email. They seem very friendly but they don't have a clue, insisting it was a problem on my end and telling me over and over to delete the plist file, which I did about a hundred times but it never made a difference. Next, when I finally got the book uploaded, without having clicked "back" or any other such nonsense, the company charged me THREE TIMES for a total of over $300, and now I'm waiting for them to reverse the holds on my bank account for these ridiculous amount. They don't explain why it happened, they just apologise and dither and don't do anything, and have told me to contact my bank. I've literally lost about 4 days to this stupid programme that a friend suggested I use to print wedding photo books for my family. Going back to iPhoto. They're just as pricey, but I've never had a technical or charge issue with them. Do yourself a favour - stay away from this company!

  Summary

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• Bad software engineering

  Lechroy12/16/2011

  Pros

  Had one good calendar. Decent print quality and good paper. Overall I was satisfied with my first experience in software version 6.0.

  Cons

  Mid December before Christmas, the program - version 7, crashed on me. I have lost everything and not recovered any work. What a shame to release an unstable program. They've lost my business unless I get some serious reimbursement. System is Windows 7, Core i7 processor, update to date with all software and virusware.

  Summary

  Not recommended with glitchy software. Could be a HUGE waste of time.

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• Unreliable backup-bad service

  loriwaukee10/23/2011

  Pros

  I made one photobook that turned out quite nice.

  Cons

  Lost my photobook due to a computer crash. I had backed it up per MyPublisher's instructions but the backup did not work. I also had a backup of my entire hard drive and so tried to recover the data that way, but it did not work. Called MyPublisher and they said that's b/c data is actually stored in the program (which I had reinstalled) and there was nothing I could do about it. I told them that I had done a similar recovery in past but couldn't remember how I did it, so they said someone would call me back to help me figure it out. No one did. I could probably eventually figure out how to recover the book, but really don't want to give them my business anymore. Am going to try Blurb.

  Summary

  Photo book was nice. The manual backup recommended by MyPublisher is unreliable and there is no easy way to recover books even when you have your entire computer back up. Bad customer service.

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