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House-on-the-Hill SupportDesk

Developer's Description

Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements.

The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include Automatic Call Escalation, E-mail support, Auditor for PC Asset Management, and the WebServer which allows your customers to log and track their own calls via a Web browser.

Version 2003.13a features minor improvements and bug fixes.

Full Specifications

What's new in version 2003.16b

General

Release November 8, 2008
Date Added April 20, 2004
Version 2003.16b

Operating Systems

Operating Systems Windows 95, Windows 2000, Windows 98, Windows Me, Windows, Windows XP, Windows NT
Additional Requirements Windows 95/98/Me/NT/2000/XP

Popularity

Total Downloads 20,807
Downloads Last Week 0
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User Reviews

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