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House-on-the-Hill SupportDesk for Windows

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Editors’ Review

Download.com staff
SupportDesk is a robust help desk solution designed for IT and customer support teams. It efficiently manages calls, tracks issues, and maintains important user and asset data.

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  • Pros

    • Logs and tracks calls, escalations, and resolutions.
    • Manages contacts, inventory, and Service Level Agreements.
    • Includes an integrated knowledgebase for quick searches.
    • Highly customizable to meet specific business needs.
    • Comes with over 130 pre-defined reports standard.

  • Cons

    • Optional modules like email support and web access require purchase.
    • Newest version mentioned has only minor improvements.
Icon of program: House-on-the-Hill Support…

House-on-the-Hill SupportDesk for Windows

Download now

Used House-on-the-Hill SupportDesk for Windows?

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Full Specifications

GENERAL
Release
Latest update
Version
2003.16b
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows 2000
  • Windows XP
  • Windows ME
  • Windows 95
  • Windows 10
  • Windows NT
  • Windows 98
Additional Requirements
Windows 95/98/Me/NT/2000/XP
POPULARITY
Total Downloads
20,820
Downloads Last Week
9
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Program available in other languages

Last Updated

User Reviews

4/5

1 User Votes

Developer’s Description

By House-on-the-Hill software
Manage your help desk or tech support department.
Helpdesk software for your IT helpdesk or Customer Support center. SupportDesk, from House-on-the-Hill Software, allows you to log calls, track call escalation and problem resolution, manage contacts, track inventory, search the integrated knowledgebase, and manage your Service Level Agreements.

The software can be customized to your requirements and comes complete with over 130 pre-defined reports, shipped as standard. Optional modules include Automatic Call Escalation, E-mail support, Auditor for PC Asset Management, and the WebServer which allows your customers to log and track their own calls via a Web browser.

Version 2003.13a features minor improvements and bug fixes.

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