TelcoMgr

CNET Editors' review

by: CNET staff on January 04, 2010

Managing telecommunications and data services to reduce costs is critical to any business, but small- and medium-size businesses frequently find themselves at a disadvantage when it comes to tracking and analyzing telco expenses. Access Business Communications' Telco Manager, or TelcoMgr, can cut business costs by monitoring and recording telecommunications and data services for reporting and analysis. It includes extensive and powerful database and reporting features that not only help a company track telco expenses but also use the data to maximize returns on services.

TelcoMgr's main interface and other windows are a bit busy in appearance, thanks to copious configuration settings. However, the program manages to do a good job organizing and presenting its data, and there are helpful extras like extensively detailed reference notes that clearly explain each function and setting. TelcoMgr's relational databases record Master Telephone Company (Telco) and/or Service Carrier account data as well as detailed line, circuit, and service data; summary costs; individual customer and location data; and systems assets. TelcoMgr also includes numerous extras, such as document warehousing, a rate comparison worksheet, an Expense Log, automatic reminder alarms, and much more.

TelcoMgr downloads and installs cleanly but leaves folders behind after uninstalling. It's free to try with a limit of 19 customers or location records, and it's $150 to buy. It's network capable and works in most versions of Windows, including 64-bit server editions. It can help small and medium companies maximize their telco and data services while minimizing costs, and we recommend it.