"Normally I'd give it 5 stars, BUT now only 1/2-Star!"
Version: MX Skype Recorder 4.4
This little piece of software has so many good things I could brag on about it because I've used it for years. Nice clean recordings of Skype calls that're already converted to Mp3 format makes it a Podcaster's dream.
One time I even arranged a big family Group Conference Call on Skype, and I was able to record the whole thing. Considering that 2 of those family members have since passed away, that one recording has become a gem keepsake. I wouldn't have been able to do that 'with the ease I did' if I didn't have this MX Skype Recorder. That one recording alone made it worth the purchase.
Is it worth the money to buy it, I would say "Yes". However.... (read my Cons below) ....
The "Customer Service" of this company is so far below par I don't want to describe it because it would require language I don't use in my real day-to-day life, let alone publish it here on the Web.
I had to reformat my computer & re-install the Operating System, and after doing so I had to do the same with all the software. I'd saved the Activation License Code that I'd purchased from MX Skype Recorder some time back, so I tried re-entering it back into multiple past versions AND the new one I'd just downloaded from here on CNET. However, I got an error that said I'd already had it active on another computer; which in reality, was THIS SAME computer.
So I submitted a Support Ticket, and they got back with me with a couple suggestions, but still to no avail. I contacted the Chat Support team and that guy said I'd need to purchase another activation code, which for the Professional http://www.skyperec.com/buy.html (the one I had) was going to cost me another $49.90. Absolutely absurd!
So, in summary of everything I mentioned above: Yes, the product is good, however, the UN-professionalism of this company's "Customer Service" almost offended me (don't worry, I shook it off)!
Also, not only do they advertise these exact words on their site in describing the version I'd purchased ["for life" and "unlimited"], they're totally and completely unwilling to work with a (already paid-for) customer to FIX my issue.
Was I happy in purchasing the original code the first time for my (understandably) ONE computer? Yes gladly, it's a quality product! However, do I want to pay for the same license AGAIN (at today's updated price) for this SAME computer? Emphatically the answer is: "NO, absolutely NOT!"
I can understand their rule (I copied/pasted this from their site): "A single license can be used on 1 PC only. In order to use our software on many PCs at the same time, you need to have as many licenses." because they don't want to sell one license to someone and that person share it with all their friends. That's completely understandable.
However, when I'm sure they can see in their records that it WAS me who DID buy the license years ago, and that I AM using it on this SAME computer (granted, it's been reformatted, but it's the SAME computer), just the fact that they showed no empathy, they were not willing to work with me, NO ANYTHING except that I need to pay another $49.90 again (in reality, pay for it twice) if I want to keep using it.
Over the years I've trained hundreds of Tech Support Agents (phone AND chat AND email) how to deal with not only solving whatever the tech issue was that the customer was contacting us about, but also, and even MORE IMPORTANTLY how to show good, ethical, quality 'Customer Service' while working with customer.
This company has none of these customer service skills, and even though I'd still like to be using their product, I uninstalled the software and deleted all the different versions of the install executable files off my computer.
If you're willing to purchase their product, please be aware that you're doing it with the understanding that their "After-the-Sale Customer Service" is so far below minimal par that I can't even apply a substantial percentage number to it. But, all in all it IS a very good product, nonetheless!
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