From Layton Technology:
Layton Service Desk is a powerful web-based help desk product that is extremely easy to implement and use. With unparalleled levels of customization, it can morph itself to be the ideal help desk you have been looking for. Whether you're managing your internal end users, supporting external customers or offering a product or service, Layton Service Desk can do it all, right out of the box. You will have your support operations running smoothly in no time at all. Effortlessly automate daily support tasks, manage the delivery of IT services, generate request logs or track troublesome incidents and more. Layton Service Desk offers all the functionality you will ever need but at a fraction of the cost of other systems. Layton Service desk Web-based help desk can be accessed anywhere anytime. Layton Service Desk is fully configurable and customizable that uses "drag n drop" technology for easy design.
What's new in this version:
Version 6.3.5 adds ITIL Problem and Change functionality, new user interface, and over 100 new features.