From Get Satisfaction:
Get Satisfaction was created as a place where customers and companies can come together to answer each others' questions: questions about shipping, pricing, fulfillment, the product itself, and myriad other details. Get Satisfaction putting all of these conversations in one place, to handle customer service, and to explore all the things we collectively love and hate about our favorite products and services, and the companies that offer them. Get Satisfaction is open, transparent, and free. Tens of thousands of companies use this neutral space to support customers, exchange ideas, and get feedback about their products and services.