FastVoip - Free download and software reviews - CNET Download.com

FastVoip

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All User Reviews
  • All versions:

    2.0 stars

    out of 3 votes

    • 5 star: 0
    • 4 star: 1
    • 3 star: 0
    • 2 star: 0
    • 1 star: 2
  • Current version:

    1.0 stars

    out of 2 votes

    • 5 star: 0
    • 4 star: 0
    • 3 star: 0
    • 2 star: 0
    • 1 star: 2
  • My rating:

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    Write review

Results 1-2 of 2

  • 1.0 stars

    "No customer Care"

    November 13, 2011  |   By ajayrams

    Version: FastVoip 1.2.0.401

    Pros

    cheap, but call drops often

    Cons

    Recently removed credit card facility. So recharged using bank transfer, money gone from bank. no credit in fastvoip account. sent some ten emails. no reply.
    It is unbelievable, I dont know what to do now. Lost money.

    Summary

    Avoid.

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  • 1.0 stars

    "Not worth the pain"

    June 26, 2011  |   By boothnaths

    Version: FastVoip 1.2.0.401

    Pros

    Cheap voip service, free calls to many places including India landline.

    Cons

    Bad customer support,
    frequent call drops,
    Needs a + sign to dial internation numbers, which is not available on home phones.
    Bad voice quality.
    bad SIP client integration options.

    Summary

    I too had a very bad experience with FastVoip. The customer support is useless, and they are not willing to refund the money if the service is not working. Here are some of the issue I encountered.
    1. You will always need to dial '+' to make an international call. Many landline phones don't support it rendering the service useless to call from home phones.
    2. The call drops ever few minutes.
    3. The voice quality is not good, although workable.
    4. Customer support sucks. They reply once a day, with some vague answers.

    Since I was not able to use the service from home phone I asked them for any other alternative like 00 or 011 instead of '+' to make an international call. They responded that their IT is working on it and they will let me know once the issue is resolved. It has been almost a month and no reply on on this issue. Every time I email them I get the same response. They also dont refund money so be careful.

    At this point, I dont think this is a great service, even though betamax site doesnt have good customer care, they do have better service than fastvoip at this point.

    Also the prices have increased lately.

    Reply to this review

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FastVoip