CrashPlan

CrashPlan

Download Editors' Rating:
3.5
Very good
Average User Rating:
3.0
out of 56 votes

Quick Specs

  • Version:
    3.6.4
  • Total Downloads:
    12,121
  • Date Added:
    Dec. 18, 2014
  • Price:
    Free
  • File Size:
    44.48MB
  • Downloads Last Week:
    50
  • Platform:
    Windows

Editors' Review

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CrashPlan is an innovative utility that allows you to back up your computer to another computer or to an external drive, either manually or on a schedule. If you have multiple computers in your household, you can back them up to one another, or you can back up to a friend's computer and invite them to do the same.

Pros

Backup options: Every time you use this program, you'll have several options for where you want to store your backup. You can send it to another computer by downloading the app to that computer and then logging in with the same account information you used on yours, you can backup to an external drive, or you can take advantage of the cloud storage available to paid users if you opt for that plan.

Automatic backups: You can configure this app to create automatic backups once a day. And if you're a paid user, you'll benefit from continuous backups, so if something does go wrong, you can quickly pick up right where you left off.

Cons

Confusing setup: This app doesn't boast the most accessible interface, making it a bit difficult to get the hang of at first. There is also no Help option, so novice users could really be stuck trying to make heads or tails of the available options and have a hard time taking full advantage of all program features.

Wireless complications: Backups completed through this program do take a long time. And because they're sent to the second computer wirelessly, the bandwidth use can interfere with other things you may want to do. You can work around these limitations a bit, but it does require some planning.

Bottom Line

CrashPlan is a good option for backing up your important files or entire computer, and it's nice to have the added options it provides. It's not perfect, and getting the hang of using the program can take some time, but it's worth checking out if you're in the market for new backup options. The free trial runs for 30 days and includes advanced features available in the paid plan only. After the trial period, you can continue to use the program for free with only basic features, or you can subscribe to the full-featured version for $5 per month for one computer or $12.50 per month for two to ten computers.

 
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Publisher's Description

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User Reviews
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Results 1–10 of 56

4 stars

"No problems after 1.5 years with about 2 TB stored"

December 13, 2014

 |  Version: CrashPlan 3.6.3

Pros

Backup of about 1TB took about a week. Which was not great, but quite OK. After that maintenance backups were fine. I renewed my subscription for another year. Same story. Very satisfied. The bad ratings are so far from my experience that I'm inclined to be suspicious of their honesty. Tech support is quick on the 3 occasions I called, and the staff were knowledgeable, helpful, and they took all the time needed to be sure that the problem was solved.

Cons

The minor speed issue can become a major one if you don't read the on-line instructions. When I moved almost 1Tb from one hard drive to another, they were uploaded from scratch, and this took a week. I hadn't expected this. Tech support was prompt and helpful in pointing out my mistake. It seems that I should have left them on the first drive until they had been fully backed up from the 2nd drive. That way they would have found them online and moved them without uploading.

Summary

The program has behaved as it's designed to and I'm happy with giving it 4 stars. I've recovered half-a-dozen files as a test, and that worked fine. I've deducted one star, because I think there should be some on-line question when one deletes files: If you plan to reupload these files, do so before you delete them. Or they could be treated like old versions of changed files, and retained for 3 months or a year. Overall, count me as a satisfied customer.

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1 stars

"bait and switch - slow download"

December 04, 2014  |  By juan99999

 |  Version: CrashPlan 3.6.3

Pros

worked for 2 weeks

Cons

slowwwwwwwwwww

Summary

Bait and switch. I signed up for CP after running the trial. During the trial my backup speed was 4-5Mbits (less than half my ISP upload speed). Bought a two year subscription, and now guess what? Down to 800kbits... So mad!

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1 stars

"Seems to backup (does not). Can't restore."

March 05, 2014  |  By philos41

 |  Version: CrashPlan 3.5.3

Pros

Everything has been going well for a year. Well, it seemed that way anyway. It was not.

Cons

Does not work. That's pretty bad, right? For backup software. "SEEMS" to back everything up, but if you look at the versions, they are not all there. The online version of your files will not match the desktop app (it is supposed to). If you follow their instructions and STOP the service and reSTART it, it will "seem" to rebuild, but it does not. After this the files are in even worse sync with the cloud's list. Then... if you try to restore a file, well, it just does not work. This week I needed to restore a file. Crashplan zipped the file (even though it was only 10KB) and inside the zip file, they inserted a "%" in the file name. So... obviously that will not work. PKZip just chokes on it. Can't get the file out.

Summary

Stay away. Your files being safely backed up is an illusion. When you need to do a restore, you will NOT be able to.

Updated on Mar 5, 2014

When reading the other reviews, pay close attention to whether they have actually DONE a restore. If not, they don't realize that it is not going to work.

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4 stars

"Solid And Truly Handy - Works great on the Mac for me"

December 17, 2013  |  By datbates2

 |  Version: CrashPlan 3.5.3

Pros

Great interface
Slick and smart backup
Set it and forget it
Starts at $40 a year for unlimited data! How do they do it?

Cons

Upload speed is just OK. I only occasionally get more than 4 mbps
There are two installers I found, one seems to be for pro and one seems to be for home. The pro one requires some futzing with java's setup and I couldn't get it to work, but the home one worked perfectly. They need to clean up this mess a bit.

Summary

Have had zero issues using the software once I got the right installer. It looks great, and is a pleasure to use. I had to restore my iTunes library file and it worked perfectly and offered me 30 backed up versions to choose from. It was so convenient and quick to restore! I have achieved about 4 mbps average upload. Not fast, but my 700 GB of data is finally off site and safe. It seems to make smart decisions about what to backup first. It doesn't use too much processor and the bandwidth limiter stuff seems to work if you need it.

Can't say enough good about it really. I am impressed and I am a hard to please software engineer.

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4 stars

"Service has been reliable for me"

December 07, 2013  |  By T-F

 |  Version: CrashPlan 3.5.3

Pros

I have over 500GB of files on a Win7 system and CrashPlan backed it up with no issues around Sept-Nov. At least one review pointed to backups not occurring during this period but my backups ran without any issues. Regarding throttling, it definitely appears that CrashPlan puts a max speed on uploads (could be between 1-2Mbps/s). Once the initial file set was protected, this isn't an issue unless you are adding 100+MB per day of unique data that doesn't dedupe or compress. Overall, when I add music, pictures, etc. to my drive, CrashPlan automatically protects it and sends me an update email confirming the status. I haven't seen an outage since I've been on the service. The service does allow for setting different bandwidth schedules, limit the amount of CPU used for dedupe, compression, etc.

Cons

I have decent download bandwidth but only 2Mbps on the upload. If there is an backup occurring, I've seen some IP phone calls get garbled. This can be addressed by limiting the amount of bandwidth used and this would occur with any cloud backup service.

Summary

It works, provides a status and you really don't have to think about it at all.

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4 stars

"needs two-factor authorization"

November 09, 2013  |  By ingber

 |  Version: CrashPlan 3.5.3

Pros

Does backups of files and folders very well, online & offline.

Cons

For offline, there is a serious security hole: They need to offer two-factor authentication (2FA) ASAP for web logins.

Summary

For all their bits of encryption, they sorely lack two-factor authentication! At the least this should be offered to paying customers, like to CrashPlan+ customers.

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1 stars

"Very bad backup solution"

October 25, 2013  |  By ChrisBerclaz

 |  Version: CrashPlan 3.5.3

Pros

The unlimited plan would make you think it's a Pro. It is not

Cons

Bandwidth is extremely narrow and seems to decrease as the backup progress (has been reported numerous time)

Summary

CashPlan has been struggling for a week with some of its servers at end of October 2013. The problem is still not resolved and backup are not possible.

I am a paying user of CrashPlan with their "3 years unlimited plan". Unfortunately (and regardless of their current technical issue) the bandwidth offered is extremely limited and while CrashPlan offers an "unlimited space" plan, it is very practically limited to small setup (looks like less than a Tb). There have been rumours of throttling but CrashPlan has always denied that fact. They might be simply using other techniques to limit the bandwidth thus they can deny the claim of throttling.

In my personal setup, I have a backup set of currently (25 Oct 2013) 3.4Tb, which I started to backup on August 2nd at the time at 3.2Tb. CrashPlan is reporting weekly by email the progress of the backup and I have thus used it to calculate the average transfer speed each week since the backup started (in % completion, speed)

week 1: (4%, 2 Mbps)
week 2: (8%, 1.7Mbps)
week 3: (11%, 1,.3Mbps)
week 4: (15%, 1.6Mbps)
week 5: (19%, 1.9Mbps)
week 6: (23%, 1.8Mbps)
week 7: (27%, 2.3Mbps)
week 8: (31%, 1.8Mbps)
week 9: (36%, 1.9Mbps)
week 10: (39%, 1.4Mbps)
week 11: (41%, 1.3Mbps)
week 12: (44%, 0.9Mbps)

As it can be seen, the backup started at a meagre 2Mbps (I am on optical fibre on my end so my internet connection is not the bottleneck) and it remained stable until reaching 30%, since then the throughput is consistently decreasing week after week. The last figure is of course much worse as CrashPlan was unable to backup for a number of days. Even ignoring this data point, the trend is very clear: CrashPlan might not be throttling users but they are surely using other means to reduce bandwidth, this echoes a number of other similar report.

I'd be happy to provide the actual time series if any user or prospective user would like to have a better look. It factors for the size increase of the data set during the period.

I have been in contact with their "Champion" in the past, providing extensive logs, but all they say is: it's normal, everything is a-ok. So what I experience is what every CrashPlan user should expect: if your dataset is big your backup might come to a crawl...

I have, maybe naively, put this comment on their Facebook page but it was removed. I guess they prefer to have only happy users telling about happy stories of their experience with CrashPlan. The fact is: 12 weeks ago CrashPlan was predicting my backup to end in about 4 months, 3 months later it tells me that I should expect another 6 months to complete. If other experience is right, this time is likely to continuously increase and I might never be able to complete my backup.

Still I have paid and I will continue to monitor and to report back my experience. In the meantime I have completed a 2nd backup (my strategy being anyway in redundancy) with Amazon Glacier and the same amount of data was backed up in 3 months (it just finished).

Bottom line: for prospective clients, be careful and think twice if you plan to backup large amount of data!

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5 stars

"Great software"

October 09, 2013  |  By monkeyfurball

 |  Version: CrashPlan 3.5.3

Pros

Easy to use

Cons

No cons that I can see.

Summary

Am backing up 7 computers to one unlimited backup account. 2 servers, 1 NAS, 2 laptops and 2 desktops. No major problems at all. All computers are Windows based. You can configure backup times to avoid busy times during the day when bandwidth is more limited. By default, the software backs up any time your system is dormant for 15 minutes. The first backup is of course the longest. After that, differential backups are pretty fast since only changes are being backed up. We have backed up a total of 150 GB of data.

Updated on Oct 9, 2013

Tech support is good. I've talked to them three of four times on the phone and they are very helpful. I called asking how to delete a computer from the Plan and they walked me through it.
Lots of people are bashing this software and I don't know if they are being truthful or simply paid by the competition to give bad reviews. Much of what they are saying is false at least in my experience. One person said that CrashPlan made another backup on his computer. lol. That is completely false. He doesn't know what he's doing. Another person says its slow. Well, ALL cloud backups are slow in the first backup because there is so much data. After that you don't even notice the differential backups.

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1 stars

"Mac users beware"

August 07, 2013  |  By fredscr

 |  Version: CrashPlan 3.5.3

Pros

seems fine when it works, haven't needed any serious recovery

Cons

Frequent crash / connection problems need Terminal commands to fix, but the canned instructions are unclear and don't work. Superficial Customer Service response just repeats them. Finally, after several unhelpful days of back and forth, cust svc offered to call for a walk through-- we'll see, but the whole process is a big time waster that they haven't improved many months after the first time I had this same problem.

Summary

Not recommended, at least for Macs

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1 stars

"Takes up way too much space, really stupid software"

March 22, 2013  |  By vimspot@gmail.com

 |  Version: CrashPlan 3.4.1

Pros

Easy to use, clean interface

Cons

Takes up way too much space, needs to maintain an entire archive on your computer's hard drive. So I'm backing two computers up on my laptop and so it takes up 276GB of space to maintain the archive. Why doesn't it just create archives, then upload them, why would it need to keep all of those files?

Summary

It's foolishly designed. Right now it's taking 276GB of space on my computer and I'm running out of space. If you use very little of your hard drive, than it might make sense, but otherwise it's a real waste of money.

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Results 1–10 of 56

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Full Specifications

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General
Publisher Code 42 Software
Publisher web site http://www.crashplan.com/
Release Date December 18, 2014
Date Added December 18, 2014
Version 3.6.4
Category
Category Utilities & Operating Systems
Subcategory Backup Software
Operating Systems
Operating Systems Windows 8, Windows 2003, Windows, Windows Vista, Windows 7, Windows XP, Windows Server 2008
Additional Requirements None
Download Information
File Size 44.48MB
File Name CrashPlan_3.6.4_Win.exe
Popularity
Total Downloads 12,121
Downloads Last Week 50
Pricing
License Model Free
Limitations 30-day trial
Price Free

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