Icon of program: Verax Service Desk

Verax Service Desk for Windows

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Editors’ Review

Download.com staff
Verax Service Desk automates incident management, ensuring timely resolution and SLA compliance. It helps IT professionals control workflows, shorten resolution times, and integrate processes.
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Verax Service Desk 0/1

  • Pros

    • Automates and streamlines incident management
    • Shortens incident resolution time using knowledgebase
    • Configurable escalation and notification procedures
    • Monitors and reports SLA compliance
    • Integrates service and support across departments

  • Cons

    • Requires integration with other Verax applications for advanced solutions
Icon of program: Verax Service Desk

Verax Service Desk for Windows

Download now

Used Verax Service Desk for Windows?

Explore More

Full Specifications

GENERAL
Release
Latest update
Version
1.7.2
OPERATING SYSTEMS
Platform
Windows
Operating System
  • Windows XP
  • Windows Server
  • Windows 8
  • Windows 7
  • Windows 10
  • Windows Vista
Additional Requirements
Any operating environment supporting Java 1.6
POPULARITY
Total Downloads
183
Downloads Last Week
0
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Developer’s Description

By Verax Systems
Streamline Service Desk and ensure SLA compliance.
Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

Verax Service Desk helps IT professionals to:

- Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.

- Shorten incident resolution time based on experience-based information stored in the knowledgebase.

- Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.

- Monitor and report SLA (Service Level Agreements) compliance.

- Integrate service and support processes across multiple departments.

Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.

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