Verax Service Desk for Windows

Verax Service Desk helps IT professionals to:

- Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.

- Shorten incident resolution time based on experience-based information stored in the knowledgebase.

- Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.

- Monitor and report SLA (Service Level Agreements) compliance.

- Integrate service and support processes across multiple departments.

Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.