Our Website is a free service for both software publishers and site users; therefore, we depend heavily upon advertising revenue in order to sustain our business. To balance the needs of our advertisers with the Download.com user experience, we have crafted specific guidelines to which all of our advertisers must adhere. Specific rules for Download.com advertisers can be found by clicking on the CBS Interactive Site-Specific Creative Standards page.
One of the more frequent complaints we receive is that some advertisements make it difficult to locate the actual download link for the file on Download.com. As we evolve and revise our guidelines for advertisers, this issue will certainly be a consideration.
ABOUT THIRD-PARTY SITES, PRODUCTS, AND SERVICES
Our sites contain links to other Internet sites owned by third parties. Your use of each of those sites is subject to the conditions, if any, that each of those sites has posted. We have no control over sites that are not ours, and we are not responsible for any changes to or content on them. Our inclusion on our sites of any third-party content or a link to a third-party site is not an endorsement of that content or third-party site. We do not sell, resell, or license any of the products or the services that we review, list, or advertise on our sites, and we disclaim any responsibility for or liability related to them. Your correspondence or related activities with third parties, including payment transactions and goods-delivery transactions, are solely between you and that third party. You agree that we will not be responsible or liable for any loss or damage of any sort incurred as the result of any of your transactions with third parties. Any questions, complaints, or claims related to any product or service should be directed to the appropriate vendor.
If you are having a billing issue with a sponsored product or service, please contact your credit card provider for the contact information of the company that charged you. All companies are required by law to list an e-mail address or phone number with your card provider. If adequate information is not available, your credit card customer support team can assist you by explaining what your options and alternatives are. As a reminder, there is no charge to be a member of any of CNET's sites or services. All of our editorial content, including our newsletters and videos, is 100% completely free. We also do not charge you anything to download the free music, videos, and "Try before you buy" product demos listed on Download.com.
AD SERVICES QUESTIONS
If you have questions about a service or product that you purchased through a sponsored advertisement, please contact the third party company directly. You will be able to get their contact info through their Web site or by contacting your credit card company's customer support team.
GOOGLE SPONSORED SEARCH ADS
The sponsored products found on our search pages are managed by Google Adwords and are not affiliated with CBS Interactive or its publishers and merchants. Like other Web sites, we provide sponsored search advertisements from partners such as Google and Yahoo for products that may not have been submitted directly to our site. These advertisements are marked as "Sponsored" to distinguish them from official Download.com listings. These sponsored advertisements appear as part of search results from a third-party search engine. If you have a problem with a Google sponsored ad and would like to file an official complaint with Google Adwords, please send your complaint to firstname.lastname@example.org, and report the advertiser at the following link. Please also notify Download.com Support by following the directions listed below.
If you are having a problem with any sponsor on Download.com and you have been unable to contact them directly, please send us the following information through the support form (accessed by clicking here) so that we can investigate the advertiser. Our product management team will review your comments and contact Google Adwords as necessary. Be sure to include the following information in your report:
OFFICIAL DOWNLOAD.COM LISTINGS
To be sure you're receiving content that has met our screening criteria, click the official Download.com listings rather than the sponsored advertisements marked with "From our sponsors." For example, on Download.com, the official listings always have our green "Download Now" button branded with the white shuttlecock icon (like the logo at the top of our site), a date added, and the software's total number of downloads. Clicking the product name will take you to the official Download.com product page, not a third-party company Web site. Please note, if you are on any Web page that does not have the green Download.com logo in the upper left corner of the Web page, you have left Download.com's site. In these cases we recommend hitting the back button on your browser or retyping www.download.com in your browser's address bar.
PROTECTION FROM SCAMS
To be sure you're always receiving content that has met Download.com's screening criteria, click on official Download.com listings instead of sponsored ads. As a friendly reminder, never give your credit card information to any company before you try their downloadable products for free.