(Credit: Windows)

Microsoft has put the kibosh on the latest update to Windows 10 after complaints from users that it deleted their personal files.

On its Windows 10 update history page, Microsoft said: "We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating."

A Microsoft spokesperson told "We have paused the rollout of the update while we continue to investigate reports from some customers."

Microsoft released the new update on October 2 at which time users were able to manually install it through the Download Windows 10 webpage or the Windows Update setting. The company was getting ready to push an automatic update on October 7. But those plans have been waylaid.

SEE: How to clean out junk files in Windows 7, 8.1, and 10

Following the update, people chiming in on Microsoft's tech support forums and on Reddit have been reporting the deletion of all files in their folders for Documents, Pictures, or other personal locations. The files in question aren't simply hidden or moved, instead they're completed deleted.

Microsoft has promised a biannual update of Windows 10. But committing to such a schedule can be a hazardous proposition given the challenges involved in fully vetting each new update. This latest snafu also highlights the necessity of regularly backing up your personal files so you don't lose important and potentially irreplaceable data.

Microsoft hasn't yet revealed the future of the October update, simply saying on its history page that it will provide an update to customers when it resumes rolling out the new version. Users who've downloaded but not yet installed the October update are advised to hold off on it. Those of you who've already installed it should check your Documents folder and other personal folders. If you still see files in those folders, then you're okay, according to a tweet from Dona Sarkar, head of Microsoft's Windows Insider Program.

And what if your files are missing? First, stop using your device; otherwise the cluster space taken up by those deleted files could be overwritten with new information, making it difficult to restore them. Next, Sakar urges you to contact Microsoft's support reps, saying that they have the tools to help you recover your files. You can call Microsoft support at 1-800-MICROSOFT or by finding a local number in your area. You can also use Microsoft's Contact Us website.

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(Credit: Windows)


  1. Microsoft has paused the Windows 10 October 2018 update following reports from users of deleted files.
  2. The company advises people who notice missing files to contact Microsoft support for help.

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Lance Whitney is a freelance technology writer and trainer and a former IT professional. He's written for Time, CNET, PCMag, and several other publications. He's the author of two tech books - "Windows 8 Five Minutes at a Time" and "Teach Yourself VISUALLY LinkedIn."