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(Credit: Lance Whitney)
Did you recently lose sound on your Windows 10 computer? If so, Microsoft has revealed the source of the problem and has cooked up a way to resolve it.

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Following a recent Windows update, Windows 10 users on Twitter and Microsoft's support community started complaining that they could no longer hear sound on their computers and devices. Microsoft has acknowledged the glitch, pinning the the blame on a buggy Intel audio driver that it incorrectly pushed out as part of a Windows update.

Microsoft's initially advised affected users to uninstall the problematic driver, with the steps for doing so described in a blog post from a senior engineer on the Windows Audio team. But the company has since created another update that will automatically remove the bad driver. The update will be included as part of the normal Windows Update to impacted systems. Those of you who'd rather not wait can manually install the fix via Windows Update KB4468550.

October has been a rough month for Microsoft and its users. First, the October 2018 Update creates trouble for a number of users by inadvertently deleting their personal files. Then, this bad Intel audio driver quashes the sound for many people.

In both cases, Microsoft did react quickly to address the problem. A new version of the Windows 10 October 2018 Update is now in the hands of Windows Insiders. Their task is to check the refreshed update to make sure it's solid before Microsoft relaunches it to the general public. Those affected by the bad audio driver now have a way to fix the issue.

Buggy software updates certainly aren't a new phenomenon. But such incidents are still annoying to users. And these recent ones call into question the reliability of Windows and Microsoft's overall update process.

The update to fix the audio problem is available for the last three versions of Windows 10, including the recent October Update (1809), the April 2018 Update (1803), and last year's Fall Creators Update (1709).

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Takeaways

  1. Microsoft has pushed out a fix to remove a bad Intel audio driver that caused the sound to conk out for a number of Windows 10 users.
  2. This incident follows the snafu with the Windows 10 October Update, which accidentally deleted files for many users.

Also see

Lance Whitney is a freelance technology writer and trainer and a former IT professional. He's written for Time, CNET, PCMag, and several other publications. He's the author of two tech books - "Windows 8 Five Minutes at a Time" and "Teach Yourself VISUALLY LinkedIn."