Apple touted the cameras in new iPhones during the Apple event earlier this month. Presenters showed an image taken by one of the iPhones on the cover of Time and flipped through a slideshow of detailed, professional looking photos.
What users experienced when they took Snapchat selfies was sometimes less than professional. Dozens of tweets circulated saying that the camera is "too zoomed in," applies a weird smoothing filter, and looks like the photo is "being taken by a potato."
Other users compared the quality to the iPhone 4 or an Android, possibly the biggest insult for an iPhone.
"PLEASE tell me you're currently developing your app to support iPhone Xs Max phones. I'm sick of looking like a zoomed, pixelated blob," one user tweeted to Snapchat and Snapchat Support.
The Support account is replying to some of the complaints, "Thanks for letting us know! We're always working to improve the Snapchat experience on both platforms. Please keep an eye on your device's app store for new updates! In the meantime, we'll share the info you provided with our team," the tweet read.
Newsweek speculates that it's possible Snapchat wasn't "ready" for iPhone XS Max users. The XS Max is the largest iPhone screen Apple has created to date with a 6.5 inch Super Retina display.
Snapchat could possibly fix the issue with an update, which the Support account hinted at.
Download.com reached out to Snapchat for comment and will update when we receive a response.
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