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(Credit: Snapchat)

iPhone XS Max users have taken to Twitter over the last few days to complain about Snapchat's (Android, iOS) performance on the device.

Apple touted the cameras in new iPhones during the Apple event earlier this month. Presenters showed an image taken by one of the iPhones on the cover of Time and flipped through a slideshow of detailed, professional looking photos.

What users experienced when they took Snapchat selfies was sometimes less than professional. Dozens of tweets circulated saying that the camera is "too zoomed in," applies a weird smoothing filter, and looks like the photo is "being taken by a potato."

Other users compared the quality to the iPhone 4 or an Android, possibly the biggest insult for an iPhone.

SEE: iPhone XS, XS Max, XR: Apple's three new iPhones start at $749, $999, $1099

"PLEASE tell me you're currently developing your app to support iPhone Xs Max phones. I'm sick of looking like a zoomed, pixelated blob," one user tweeted to Snapchat and Snapchat Support.

The Support account is replying to some of the complaints, "Thanks for letting us know! We're always working to improve the Snapchat experience on both platforms. Please keep an eye on your device's app store for new updates! In the meantime, we'll share the info you provided with our team," the tweet read.

Newsweek speculates that it's possible Snapchat wasn't "ready" for iPhone XS Max users. The XS Max is the largest iPhone screen Apple has created to date with a 6.5 inch Super Retina display.

Snapchat could possibly fix the issue with an update, which the Support account hinted at.

Download.com reached out to Snapchat for comment and will update when we receive a response.

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Takeaways

  1. New iPhone XS Max owners, eager to use Snapchat on the device, were disappointed with the photo quality.
  2. It's possible that because the iPhone XS Max's screen is so large, the app can't handle the ratio.

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Shelby is an Associate Writer for CNET's Download.com. She served as Editor in Chief for the Louisville Cardinal newspaper at the University of Louisville. She interned as Creative Non-Fiction Editor for Miracle Monocle literary magazine. Her work appears in Glass Mountain Magazine, Bookends Review, Soundings East, and on Louisville.com. Her cat, Puck, is the best cat ever.