LG Telepresence logo

LG Telepresence for iOS

Developer's Description

Telepresence - VisualSupport RemoteCall allows support representatives and their customers to collaboratively support iOS devices (iPhones & iPads).

Below are the necessary steps to use VisualSupport - RemoteCall.

Test Instruction:

[ PC Side ]

1. RemoteCall Install (PC Application)

A. Open a web browser and move to: https://telepresence.lge.com:8080/viewer/download

2. Download the RemoteCall Installer.

3. Run the RemoteCall Installer.

4. Once installed, run RemoteCall.

A. After that, run the program

B. Please refer manual(page4 ~ 5)

C. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

5. Enter the user ID and password, then click Login.

A. ID: appletest

B. PW: 222222

6. Click 'Start'

7. Standby to Connect.

[ Mobile Side ]

1. Launch the App

A. Tap the LG Telepresence icon to launch the application

2. Enter the 6-Digit Connection Code

A. Enter the 6-Digit Connection Code(PC Connection Code) into the mobile app, then tap OK

3. Tap Agree to continue.

A. Please refer manual(page7 ~ 8)

B. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

For more information regarding the installation process or how to use LG telepresence - RemoteCall, please refer to the documents listed below.

1. RemoteCall Installer (PC Application)

A. URL: https://telepresence.lge.com:8080/viewer/download

2. User Manual (For Testing Purposes)

A. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

3. Demo Video

A. https://drive.google.com/file/d/1wncEfxihCXTRWUNGs-aw7dq2SN6Jor9B/view?usp=sharing

4. DemoAccount(PC app ID/PW)

A. ID : appletest

B. PW : 222222

Full Specifications

What's new in version 6.0.15006


Release June 11, 2020
Date Added June 11, 2020
Version 6.0.15006

Operating Systems

Operating Systems iOS
Additional Requirements Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.


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