LG Telepresence for iOS

Telepresence - VisualSupport RemoteCall allows support representatives and their customers to collaboratively support iOS devices (iPhones & iPads).

Below are the necessary steps to use VisualSupport - RemoteCall.

Test Instruction:

[ PC Side ]

1. RemoteCall Install (PC Application)

A. Open a web browser and move to: https://telepresence.lge.com:8080/viewer/download

2. Download the RemoteCall Installer.

3. Run the RemoteCall Installer.

4. Once installed, run RemoteCall.

A. After that, run the program

B. Please refer manual(page4 ~ 5)

C. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

5. Enter the user ID and password, then click Login.

A. ID: appletest

B. PW: 222222

6. Click 'Start'

7. Standby to Connect.

[ Mobile Side ]

1. Launch the App

A. Tap the LG Telepresence icon to launch the application

2. Enter the 6-Digit Connection Code

A. Enter the 6-Digit Connection Code(PC Connection Code) into the mobile app, then tap OK

3. Tap Agree to continue.

A. Please refer manual(page7 ~ 8)

B. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

For more information regarding the installation process or how to use LG telepresence - RemoteCall, please refer to the documents listed below.

1. RemoteCall Installer (PC Application)

A. URL: https://telepresence.lge.com:8080/viewer/download

2. User Manual (For Testing Purposes)

A. Manual: https://telepresence.lge.com/update/telepresence_Manual.pdf

3. Demo Video

A. https://drive.google.com/file/d/1wncEfxihCXTRWUNGs-aw7dq2SN6Jor9B/view?usp=sharing

4. DemoAccount(PC app ID/PW)

A. ID : appletest

B. PW : 222222