eAssistance Pro is an excellent tool to possess if you are dealing with online business and there are website visitors coming to your website every now and then. The benefits of using this software are endless. Starting from being able to interact with website visitors in real-time, the software ensures better sales, enhanced customer experience, increased ROI and better market insights.
Using eAssistance Pro Live Chat Software, operators can provide instant assistance to website visitors, send them proactive chat invitation to augment sales and can capture different information about visitors. One can make as many changes with Live chat application as desired.
Ranging from customizing chat buttons, greeting messages, chat survey questions and much more, the software is a steal. Few other functionality include, multiple live chat sessions, easy file transfer, canned responses and translation, automated/proactive chat invitations, automatic emailing of chat transcripts and call transfer, operator-to-operator chat transfer, web-based monitoring, real-time visitor monitoring, geographical mapping, automatic spell checking.
eAssistance Pro supports multi lingual dictionary. The installed console in software automatically gets maximized when a new chat request arrives. It also has smileys that offer friendlier chat with website visitors. The Reports section is available a part of your console. Additionally, visitors get option to close or cancel file upload while using overlay chat wizard. Also the operators have the convenience of seeing what visitors are typing even before they send it.
The updated 1.9 version of eAssistancePro is faster, and renders better performance and more comfortable chatting experience. There are many other exotic features in this software that makes it different from other competitive software.