The IssueTrackerProduct was initially developed by Peter Bengtsson under the name SiteTracker in 2001. The reason for calling it SiteTracker is that it was supposed to be a plugin for any website that needed to quickly collect feedback about the site from the site's visitors. The name IssueTrackerProduct comes from a description of what is actually is: tracking issues. Hopefully to get squeeze in between "bug tracker program" and "help desk application". The last part "Product" comes from the Zope lingo, where plugins/extensions are referred to as "products"; hence the name IssueTrackerProduct.