Brand Embassy

Brand Embassy is social customer service software designed to deliver human connections at scale. Brand Embassy makes customer service personal. We help companies with high volume social customer service demand prioritize and automate the right parts of the customer experience to create relationships built on human connections. Incoming requests and mentions from social media, blogs and website forms are unified in one beautiful dashboard and routed to the most relevant customer service agent. As a conversation grows organically on social media, so does Brand Embassy's routing mechanism. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company.