User Satisfaction

What makes users love your software? Part II

Last week, we brought you Part I of our keeping users happy series, based on several years' worth of feedback that we have received from our site users.

Here are some additional guidelines to ensure customer satisfaction with your product.

It offers thorough support documentation. Ideally, the user will never need to consult this, but if they do, they are likely already frustrated. Having incomplete, insufficient, overly technical, or hard-to-find troubleshooting tips will only compound... Read More »

Tags: user satisfaction , upload , software

What makes users love your software? Part I

You want our users to download your software. We can help by exposing your product to millions of potential users around the world when you list it on Download.com.

You also want users to keep your software installed and to love it so much that they recommend it to others. How can you make that happen?

Based on several years' worth of feedback that we have received from our site users, we can recommend some key attributes that will serve... Read More »

Tags: user satisfaction , upload , software