'Users just don't learn'

Wiping malware from a computer once is enough of a chore, but after rescuing one family's computer three times in three months, Jack concludes that users who refuse to learn are getting what they pay for. Read Jack's story and pick up tips in this week's

Spyware Horror Story

As a computer tech, Jack's used to helping families evict unwanted malware.

What he's not used to is having to perform the same service three times in as many months for the same family. Is malware overpowering their defenses, or is the family relying too heavily on professional services as their safety net for chancy online behavior? Find out in this week's Spyware Horror Story.

About Jessica Dolcourt

Jessica Dolcourt reviews smartphones and cell phones, covers handset news, and pens the monthly column Smartphones Unlocked. A senior editor, she started at CNET in 2006 and spent four years reviewing mobile and desktop software before taking on devices.