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Voicent Dashboard

By Voicent Free to try
The Download Now link will download a small installer file to your desktop. Remain online and double-click the installer to proceed with the actual download.

Developer's Description

Voicent CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions - phone, text message, email, and social media. By providing customer information accurately and integrating with your business process seamlessly, Dashboard enables agents to deliver superior customer experiences for your organization. Key Features: Fully integrated with Voicent Call Center CRM, agents are able to manage customer CRM records directly in Dashboard. Full integration with Call-scripting. Embedded browser that can automatically convert phone numbers to easy, click-to-call buttons. Includes a dialpad that can transfer, hold, park, record, and play audio during calls. Includes a special window for entering call notes and a drop-down box for quickly setting call dispositions. Visually displays incoming call ACD queues. Easily schedule customer callbacks, with automatic call back reminders. Fully integrated with Voicent FlexPBX for direct outbound dialing and voicemail handling. Allows integration and customization with 3rd party CRM services and software, such as Salesforce.com, SugarCRM, ZohoCRM, and MySQL databases.

Full Specifications

What's new in version 9.1

General

Release May 25, 2014
Date Added May 25, 2014
Version 9.1

Operating Systems

Operating Systems Windows 8, Windows Vista, Windows, Windows 7, Windows XP
Additional Requirements None

Popularity

Total Downloads 46
Downloads Last Week 0
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