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Voice of Customer for iOS

Developer's Description

TrinaSolar voice of customer app will provide more convenience channel to submit service requests for our global customers. It includes key functionalities in service progress like warranty, enquiry, feedback and so on. App functionalities will include:

Service Requests Management

1Standard service request process and recording, standard mandatory information for Requests and ensure we can handle it as soon as possible.

2Real time integrate customers service requests to Trina Solar, tracking and improving work efficiency for our service guys.

3Classify customer requests, deliver request handling progress in-time to customer to improve information sharing transparency.

Customer Feedback Management

1Provide channel to customer to submit non-warranty requests, it will be helpful to collect, analysis and hear customer opinions.

2In-time transmit customer feedback to company to support future improvement strategy.

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Full Specifications

What's new in version 2.0.4

General

Release May 6, 2020
Date Added May 6, 2020
Version 2.0.4

Operating Systems

Operating Systems iOS
Additional Requirements Requires iOS 10.0 or later. Compatible with iPhone, iPad, and iPod touch.

Popularity

Total Downloads 0
Downloads Last Week 0
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